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SUMMARY OF QUALIFICATIONS

I am a challenge driven, goal-oriented IT professional with intermediate-advanced experience. I possess skills needed to participate in planning, analysis, implementation and support of a company’s information system’s info structure. I have proven strong initiative in decision making with a team, and/or individually. Also, successful in self-supervised work environments and providing a high level of support to end users.  I am greatly experienced in providing Tier 1 support to end users and have a vast knowledge of network info structure and hardware. My goal is to obtain a position with a dynamic company that will utilize my computer technology background to the best of my ability.
  
TECHNICAL SKILLS

Hardware       Dell, Gateway, Compaq, Sony, Acer, IBM, clones, WYSE Terminals. Experienced and knowledgeable in all forms of hardware necessary to build, service, maintain and operate these machines. I am also very experienced with major computer peripherals such as scanners, fax/modems, network cards, SonicWALL Firewall & VPN, routers and HP Procurve 2800/3500 series switches.

Software        Active Directory 2000/2003, MS Office 9x, 200x & XP, including Visio, MS Project 200x, Citrix Presentation Server, MS-Internet Explorer, Netscape Navigator, Fire Fox, McAfee Antivirus/EPO Server, Symantec Antivirus, Adobe Photoshop 6.0/CS2, Nortel VPN, Symantec Ghost, Desktop Authority & Image Authority, ScerIs, Anasazi

Operating
Systems         Windows 2000/2003 server, Exchange 2003 server, SQL Server 2000/2005, Windows 9x, Me, 2000,2003, XP, Vista, Windows 7 MAC OS X and Linux: Red Hat Enterprise, VMware workstation

Network         LAN / WAN Administration, VPN, TCP/IP, SMS/SQL, 100BaseT Ethernet

Printers          Hewlett-Packard, Canon, Epson, Panasonic, Lexmark, Lanier

PROFESSIONAL EXPERIENCE

Confidential,(2007-Present)MIS Specialist I, Fl
Primary duties included the daily support of the Seminole Behavioral Healthcare data system through the following activities:

• Supported data system activity performed within the Agency which included, but was not limited to: planning, training, implementation and maintenance of the data system.

• Played a pivotal role in the PC/network implementation of Seminole Behavioral Healthcare’s new Crisis Unit.  

• Assisted in the operation of computer environment, making sure servers, routers, switches, workstations, printers, monitors function correctly.

• Regularly added/deleted, activated/deactivated network users in Active Directory. Maintained users and computers in Active Directory. Setup/maintained groups, policies, and rules for network users, groups and computers.

• Demonstrated a working knowledge of Microsoft Windows operating systems, Microsoft Office at the user/technical levels to provide hands on/remote support for end users.

• Assisted the Data Systems Team with day-to-day functions, as well as short-term and long-term special projects related to general and specific report writing, hardware Anasazi reporting, networks, personal computers, data storage, data integrity and security.

• Worked on a regular basis with an outsourced company to analyze, log, and track software and hardware matters of significance pertaining to network connectivity issues, printers, servers, and applications to meet business needs. 

• Assisted in the administration of the email system and coordinated access for all software applications.

• Assisted in the implementation/troubleshooting of new servers/domain controllers.

• Assisted in troubleshooting/restoring all servers in the domain.

• Monitored network/internet user activity using the Sonic Wall firewall system.

• Configured Sonic Wall firewall system to maintain end user access to web sites allowing/denying access to end users.

• Regularly re-imaged user workstations as-needed using Symantec Ghost software.

• Assisted in the maintenance and preventative maintenance of all equipment pertaining to data systems.

• Assisted with troubleshooting, equipment installations and general user support.

• Recommended resolutions to simple/complex matters and coordinate the implementation of the approved course of action.

• Supported departmental efforts to insure agency-wide coordination in data collections and documentation through effective communications with all departments and adequate staff training.

• Coordinated and developed agency-wide computer training modules to insure user system proficiency.

• Maintained daily backup operations/assisted in information recovery.

• Responsible for ensuring newly hired staff complete all required paperwork and administer training in order to provide newly hired staff a network log-in to gain access to communication mediums used in conjunction with agency business.

• Assisted in new Exchange Server implementation.

• Regularly added/deleted activated/deactivated and maintained user mail boxes on Exchange 2003.

• Participated in an on-call rotation accommodate the needs of the agency’s 24-hour a day departments.

• Performed occasional after-hours and remote support for off-site and overnight users. 

• Setup, maintained and used the following communications tools daily to keep abreast of agency updates; intranet, agency voicemail, and agency email.

Confidential,Fl (2005- 2007)
Pharmacy Helpdesk Technician

• Answered inbound calls from pharmacies to
  help them process pharmaceutical insurance claims.
• Provided manual prescription overrides for eligible patients.

Confidential, Fl (2004-2005)
Telecommunications Operator  
                          

• Answered guest’s phone calls.

• Transferred calls from guest to guest

• Recorded room service orders for guests and sent them to the appropriate hotel.

• Completed guest’s requests for various hotel amenities.

EDUCATION

• Computer Network Administration
• Conversationally Fluent in Spanish