Analyst Resume Profile

Confidential

SENIOR VOICE ANALYST

Primary support and administrator for Wireless devices Smartphones, Wireless cards, etc.
Responsible for Telco department billing to include adding services, consolidating or eliminating accounts and services to realize substantial cost savings.
Identify services and system enhancements necessary to provide quality improvements in CHA business processes.
Secondary support for Verizon conferencing services, Mobile Device Management systems Amcom Software .

Confidential

SENIOR TELECOMMUNICATIONS ANALYST

Handled Project management for office moves and office closures.
Responsible for Telco dept billing adding. consolidating eliminating accounts and services.
Primary support and administration for Wireless devices Blackberries, Wireless cards, etc.
First Level support for all Nortel Option 61 PBX MAC work and Call Pilot/Vmail MAC work for all 12 offices
Primary support for Video conferencing, Tandberg and Polycom systems.

Confidential

SENIOR IT SYSTEMS PROJECT SPECIALIST

Managed the installation of new systems and/or equipment upgrades for existing stores to include wireless environments, phone/voicemail systems, cash registers, and network data equipment for five retail store chains or 1,650 sites.
Supervised worked with vendor that installed Cisco VoIP Telephony systems in 4 test sites, 2 retail stores and 2 regional offices 20 phone sets each..
Researched new technologies and system upgrades to include writing and testing installation procedures for TJX Systems Implementation department and TJX install vendors.

Confidential

TELECOM SPECIALIST

First Level support for all Nortel PBX MAC work in the Boston Office
Responsible for all Avaya 250 Aria Octel voicemail adds and changes as well as monitoring and printing reports 48 offices worldwide .
Primary support for Meeting Place BCG's Worldwide Conference Bridge.
Handled the administration of Mobile Phone accounts with 4 vendors
Conducted all Telecom Orientation presentations for all new employees
Worked with Help Desk personnel to cross-train Telco and H.D. personnel.

Confidential

TELECOM ANALYST

Confidential

SALES REPRESENTATIVE

Directed all sales activity toward acquiring new business and maintaining all new accounts.

Confidential

SALES SUPPORT - GLOBAL SALES

Confidential

MATERIALS MANAGER

Coordinated communication among purchasing, scheduling, production, warehousing, and shipping departments.