PROFILE

Highly personable and insightful Information Technology Executive with 17 years of experience leading transformations of business operations through technology adoption.  Passionate about aligning strategic business objectives with value-added technology initiatives.  Known for building and leading high performing teams that consistently deliver exceptional quality within constraints of time and budget.  Proven effectiveness at building and growing IT organizations through innovative talent management practices. 

PROFESSIONAL EXPERIENCE

Confidential,

itasca, Illinois 2007 – 2010

Leading Not-for-Profit organization with a mission to educate and influence the public to reduce accidental injury and death in the workplace, on the roads and in the home.  Annual revenues over $45M, 275 employees, and 9 locations nationwide.

Sr. Director, Information Technology

Reported to Chief Financial Officer.  Managed application developers, infrastructure engineers, project managers and support personnel.  Accountable for software application development, network operations and support of desktop, business and web systems.

• Authored IT strategic plan, setting the groundwork for a consolidated business platform, addressing IT organizational and skill set gaps and providing for future business growth opportunities in areas of e-learning, international expansion, and social media sites (Twitter, Facebook, LinkedIn, YouTube).
• Increased productivity and reduced salary overhead costs by over $120K annually by establishing outsourced On-Shore/Off-Shore application development and delivery capabilities and addressing skill set gaps,.
• Led the implementation of Microsoft SharePoint for public website which increased traffic, page-views and time spent on site by over 50%.  The site was integrated with Microsoft CRM for extranet purposes initially, and serves as a base for future e-commerce integrations such as e-learning.
• Directed the implementation of Microsoft CRM, enabling centralization of the sales lead process resulting in a higher conversion rate for leads, increased sales forecasting accuracy, and consolidated customer contact information.
• Mitigated the risk of legacy business and network systems through data center collocations to managed service providers for firewall and private cloud services.

Confidential,

Lake Forest, Illinois 2004 – 2007

Former Baxter Business Unit which acts as an outsource partner for hospital pharmacies by producing custom I.V. admixtures. Annual revenues over $100M, 375 employees and 4 production locations nationwide.

Head of IT

Reported to Chief Executive Officer.  Hired to establish the IT function and systems at this early-stage company. Managed application developers, infrastructure engineers, project managers and support personnel.  Accountable for software application development, network operations and support of desktop, business and web systems.

• Established new internal IT function, growing from 1 technician to over 15 FTE’s during the course of two years.  Founded the e-commerce support function and FDA systems validation function. 
• Achieved an annual cost savings of more than $50K by directing the development and rollout of E-commerce/On-Line Purchase System, reducing order processing time, increasing customer satisfaction, and reducing order entry staff requirements by 2FTE’s through integration with Microsoft Dynamics Great Plains.
• Enabled competitive advantage by guiding the QA/Regulatory team in creating standard product labeling platform to support bar coding compliancy required by hospital systems such as Pixis, Hospira’s SmartNET and the ISMP. 
• Led implementation of an Avaya Enterprise VOIP Telephone System, enabling a centralized customer service function.  Managed the IT aspects of production center expansions and relocations, delivering projects on-time and within budget constraints.

Confidential,Schaumburg, Illinois 2003 – 2004
Independent building systems integrator with annual revenues of $100M, 225 employees and 10 locations nationwide.

IT Manager

Reported to the Chief Executive Officer. Hired to establish the IT function and systems at this start-up company. Accountable for software application development, network operations and support of desktop, business and web systems. Served as IT consultant to external customers including O’Hare Airport, AAA Motor Club, and Lake Forest Hospital on security system integration issues. 

• Met financial auditing requirements by authoring Disaster Recovery Procedures and Plans for IT systems.
• Reduced costs by 25% by negotiating new nationwide telecommunications and equipment purchasing contracts.
• Increased profit margins through standardization of customer solution delivery, enhancing knowledge sharing capability by developing architecture and executing implementation and support of a Microsoft Windows 2003 Active Directory Network.

Confidential,

Buffalo Grove, Illinois 1993 – 2002

Technology conglomerate with annual revenues of $60B and 60,000 employees worldwide.  Building Technologies Division had annual revenues of $1B, 8,500 employees, and 120 locations nationwide. Received multiple promotions with increasing responsibilities over the course of nine years.

IT Manager (1998 - 2002)

Reported to Director of Information Technology.  Managed project managers, infrastructure engineers and support personnel.  Accountable for the establishment and operations of new IT department.  Department focused on client PC environment standards, delivery of support and information security for over 8500 nodes.

• Managed enterprise integration, testing and implementation of applications and operating systems such as Windows 2000, Microsoft Office, and Anti-virus programs.  
• Decreased service delivery cycle time by 2 business days and increased customer satisfaction by 15% by transforming underperforming technical support department.
• Drove a 20% reduction in total support calls by leading a re-engineering process for call escalations between support and development teams.
• Chaired the information security incident response team for viruses and information security breaches which resulted in minimal disruptions of service during nationwide events such as “Melissa”, “Love-Bug”, and “Code-Red”.

Senior Technical Analyst (1997 - 1998)

Supervised daily operations of PC Engineering department, as well as led project management activities for the team.  Accountable for successful rollout of MS-Office upgrades, establishment of corporate IT standards for PC hardware and peripherals.

Other IT Positions with Increasing Responsibilities (1993- 1997)

Education
B.S., Computer Science