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Volunteer Phone Screener Resume

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FL

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Profile

  1. Paralegal certificate with coursework in Legal Interviewing, Litigation Assistantship, Legal Research and Writing, Tort Law, Estates & Family Law, Criminal Law, Insurance and Real Property Law, etc
  2. Seven years’ experience expressing ideas orally to individuals or groups
  3. Develop writing skills of others by proofreading and editing assigned writings
  4. Bachelor of Arts in English with a concentration in Creative Writing
  5. Working knowledge of MS Office, Windows, Internet, Lexis, Westlaw (Fundamentals of Westlaw Training Certificate)

Education
Paralegal Certificate     
Master of Arts: Mass Communications  
Bachelor of Arts: English –Creative Writing        
Experience
Communication Skills

  1. Determine if callers have a case that the office handles and if they qualify financially for services
  2. Refer callers to alternative legal resources
  3. Present lessons on writing and research skills
  4. Communicated effectively with parents, administrators, and co-workers
  5. Collaborated with departmental co-workers to develop plans for instruction
  6. Greeted guests and communicate with guests during check-in and check-out process
  7. Resolved guest complaints during their stay
  8. Contacted event sponsors and donors

Writing Skills

  1. Proofread and edit assigned writing
  2. Check research papers for plagiarism
  3. Prepared and developed study materials
  4. Faculty sponsor for the school newspaper
  5. Prepared written communications for distribution

Organization Skills

  1. Schedule appointments for those that qualify
  2. Managed the learning environment and evaluate student progression
  3. Supervised the layout and distribution of the school yearbook
  4. Assisted with administrative tasks

EXPERIENCE
Aug 2011-Present         
Volunteer Phone Screener         
Confidential,
Orlando, FL
Nov 2010-Present         
English Composition/ Public Speaking Instructor           
Confidential,
Orlando, FL
Feb 2007-Jun 2010       
Reading Teacher          
Confidential,
Orlando, FL
Aug 2004-Feb 2007      
Language Arts Teacher
Confidential,
Jacksonville, FL
Jul 2003-Dec 2003        
Front Desk Agent         
Confidential,
Orlando, FL
May 2002-Sept 2002     
Intern    March of Dimes,
 Maitland, FL

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