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Technical Support Resume Profile

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Professional Profile

Career Objective

  • I would like to pursue a career in Information Technology with a focus in Cisco Networking Security.
  • Personal Profile
  • I have been involved with computing in one form or another for more than 20 years. I started with building personal computers and continued to work with PC hardware to this day. I also gained experience with programming and web development, notably with C , Visual Basic, and SQL. I am currently expanding into network administration and Cisco servers. Throughout my job experience I have been very adept at handling time sensitive demanding situations that require independent thinking and initiative.

Skills Summary

  • Cisco Routing and Switching Troubleshooting
  • C , Visual Basic, Java, Basic Programming Languages
  • Network Protocols TCP/IP, DNS, WINS, DHCP
  • Microsoft SQL
  • PC Hardware Technical Proficiency
  • Network Analyzing Software Wireshark
  • Microsoft Office Suite Proficiency
  • Experience in Windows 95, 98, NT, 2000, ME, XP, 7, Server, Exchange, and Linux Operating Systems
  • System Maintenance Software Proficiency Symantec, McAfee
  • VPN/Citrix Remote Connectivity

Professional Experience

Confidential

Technical Support

  • Provided technical support for hospitals utilizing Real Time Location Systems to track and monitor equipment status.
  • Provided technical support for hospitals utilizing Patient Flow Solutions to manage transfer and tracking of patients.
  • Onsite Hardware Implementation and Auditing
  • Install and configure hardware for Real Time Location Systems.
  • Audit network configuration and installation of Real Time Location Systems.

Confidential

  • Website and Technical Troubleshooting.
  • Responsible for troubleshooting end user PC technical problems during use of websites via phone.
  • Assistance with research for website technical development.
  • Utilized and troubleshooted Windows XP, Vista, and 7 operating systems.
  • Utilized and troubleshooted Mac OSX systems.
  • Utilized Microsoft Office 2003 and Excel 2003 in troubleshooting environment.
  • Forwarded troubleshooting tickets to website developers.
  • Aided in upgrades of Windows XP, Vista, and 7 operating systems.
  • Customer Service Representative.
  • Assisted consumers with customer service questions and requests.

Confidential

  • Technical troubleshooting of Dell PCs.
  • Assisted with repair and upgrades of Dell PC hardware via phone.
  • Upgraded operating systems via phone technical support.

Confidential

Courier.

  • Pickup and delivery of priority freight in a timely manner.
  • Inbond Customs Agent.
  • Intercompany transit of international customs bonded freight
  • International Checker Sorter.
  • Loading, offload and sorting of international freight.

.Other Experience

Construction and installation of 12 PCs and Windows XP operating systems for World Overcomers Outreach Church of Memphis TN.

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