Sales Associate RESUME MD - Hire IT People

Education:
· Frostburg State University (August 2008-December 2009)
· Largo High School, Largo MD (Diploma received in 2008)
Professional Experience:
June 2010-Present Sales Associate
Confidential,MD
Provide exceptional customer service, in a high volume/face paced environment to customers visiting the store. On game days work 12+ hours servicing over 2,000 customers, while establishing good interpersonal relationships to ensure repeat customers. Responsible for stocking store merchandise, operating the cash register to perform sales transactions and making daily bank deposits of revenue earned. Responsible for conducting inventory of store merchandise by scanning all merchandise into the inventory database.
June 2009-August 2009 Information Technology Intern (Information Management Division)
Confidential,
Washington, DC
Provided excellent Tier 1 helpdesk and desktop support to system users. Assisted users with Help Desk support and distributed GFE equipment. Distributed, collected and tracked classified hard drives. Configured government laptop computers, and cloned hard drives. Assisted with asset management of accountable equipment- Organized the equipment room and accounted for all computers, laptops, and projectors by their given model number. Performed other duties as assigned.
June 2008-August 2008 Information Technology Intern (Financial Management Division)
Confidential,
Washington, DC
Provided excellent Tier I support for all IT related issues in the budget office. Assisted IT helpdesk with installs and user configurations when needed (Desktop Support and Installation Configuration).Assisted other analysts in auditing contracts and cases.
Reconciled contracts and cases through the use of program databases. Answered incoming calls from internal and external customers. Performed other duties as assigned.
June 2007-August 2007 Information Technology Intern (Information Management Division)
Confidential,
Washington, DC
Provided excellent Tier 1 Help Desk support. Assisted customers with account access, login issues, and resetting passwords Logged in all requests (calls, voice-mails, walk-ins, etc.) received, and update resolutions in Remedy Ticketing System. Investigated IT related issues reported by customers and end-users in a timely and efficient manner with the Remedy Ticketing System. Troubleshot email access and login user problems via SMS through resolution. Configured new users accounts (classified and unclassified) via Active Directory. Configured user email accounts via MS Exchange. Performed other duties as assigned.
Skills:

Microsoft Office Suite
Microsoft Exchange
Active Directory
Remedy Ticketing System
Superb written and oral communication skills
Detail and customer oriented
Outstanding time management and problem solving skills
Self-starter with strong work ethic
References: Available Upon Request

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Sales Associate Resume

MD

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