Summary
A people-oriented, bilingual Human Resources Professional recognized for excellent customer service and work ethic. Ability to demonstrate expertise in staffing and maintaining confidentiality.  Professional expertise in communicating, assessing quality talent, job matching, policy interpretation, coaching and client/customer relations.  Function best when involved with the entire candidate selection process, solving challenges and making decisions. 
Professional Experience
Confidential,

TX  2009

HR Generalist II/Recruiter
Serve as business partner for 9 departments throughout the company: Underwriting, Actuary, Accounts Receivable, Sales, Office Services, Broker Relations, Government Programs, Finance and Enrollment.

• Work with business partners to provide guidance regarding personnel issues, recommend action, review documentation and advise as needed
• Responsible for all aspects of Recruitment for the corporate office, from assessing needs with department managers to coordinating the on-boarding process
• Complete compensation analysis for various departments as well as for individual positions throughout the company to ensure both internal and external equity. Researched and recommended pay ranges for promotions and new hires
• Assist with the implementation of recruitment strategies, as well as identifying and tracking the cost, benefit, and effectiveness of recruitment sources and activities
• Responsible for computation of various HR metrics for reports and meetings, as well as active contribution to the creation, planning, and execution of departmental initiatives

Confidential,

TX 2007-2008

Regional Recruiter

Responsible for the recruitment of Engineers including sourcing, reviewing resumes, screening candidates and forwarding qualified candidate resumes to hiring managers in the Austin, San Antonio and Corpus Christi areas, as well as assist other regions as needed. Manage 40-plus requisitions for Engineers, including Chemical, Civil, Environmental, Geotechnical, Mechanical, and related positions at all levels from Graduate openings to Senior Managers.

Developed a strong relationship with hiring managers to understand the requirements and timeline of each position, as well as to project future hiring needs in their department
Served as primary contact for candidates, accept resumes and respond in a timely manner
Developed relationships with approved third-party recruiters, discuss organizational needs and  open positions
 Managed internally referred resumes and respond appropriately and timely to candidate and referring employee
Developed and maintained a pipeline of contacts to pull from as needed per department
Sourced all possible avenues for qualified candidates, including internet sites such as monster, zoominfo, LinkedIn and craigslist, as well as review and respond to resumes received per each requisition
Responsible for setting up candidate interviews with hiring managers and their key employees
Worked with the college recruiting team to attend job fairs, interview students and make hiring recommendations.

Confidential,

TX 2007

Senior Recruiter
Perform all aspects of Executive level Finance and Operations recruitment primarily for Denver and Seattle markets, as well as in the Austin area.

• Responsible for sourcing, screening, interviewing and extending offers to candidates as well as administering an effective recruitment program for assigned markets

Developed a strong relationship with Managing Directors to understand the specific requirements of positions that each market was looking to fill at any given time
Responsible for coordinating all the recruiting efforts for the newly established Seattle market, including researching and utilizing various job posting vehicles, cold calling companies for leads, screening resume’s, interviewing candidates, and being instrumental in building the candidate pool
Served as primary contact for candidates, accept resumes and respond in a timely manner, as well as conduct reference and background checks
Managed partner referred resumes and appropriate responses to candidate and referring partner 
Developed and maintained pipeline of contacts to be able to pull from as needs dictate per market  

Confidential,

Austin, TX 2005-2006

Human Resources Generalist/Recruiter
Performed a variety of professional, technical and support duties in Human Resources including full cycle of the recruitment process, coordinating unemployment claims and hearings, coordinating the Internship Program and working with Managers throughout the employee relations process for a diverse employee population, which included operations, administrative, and professional positions.
Posted open positions with development of job postings and ads; maintenance of recruiting documentation, application screening, background checks, and new hire process and documentation
Consulted with managers and supervisors regarding employment decisions and salary offers; ensure budgetary compliance and negotiate employment terms with candidates
Attended job and intern fairs, recruiting candidates for various positions throughout the company
Ensured compliance with federal, state employment regulations and human resources policies, including following DOL, ADA and FCRA guidelines
Compiled and enter data on various database and spreadsheet applications and matrix’ for screening purposes
Maintained posting files and document status of applications, as well as compose and distribute offer and regret letters;
Conducted new hire on-boarding, orientation, and exit interviews
Prepared unemployment claims for determination by the Texas Workforce Commission, coordinate investigations and assisted managers and witnesses with the hearings process
Worked with managers regarding employee relations issues including working through the disciplinary process to employee termination
Evaluated work processes and make recommendations for improvement
Coordinated the Internship process including verifying and posting openings, attending college and university job fairs, pre-screening candidates, and on-boarding interns
Participated in the Employee Excellence Awards Committee, assisting Chairperson with scoring of nominations and organizing the presentation of awards

Confidential,

 Austin, TX 2004-2005

Recruiter/Human Resources Generalist
Performed various responsibilities for Residential Sales employees in exempt and non-exempt positions ranging from Sales Agents to Managers, both locally and nationwide.  Managed all aspects of recruitment for sales positions including:  internal and external sourcing for candidates, posting jobs, reviewing resumes, interviewing candidates, making hiring recommendations, and extending and closing offers of employment.  Researched and utilized effective and cost efficient recruitment vehicles and strategies as well as attended job fairs at colleges and universities.  Collected all new hire paperwork and entered into HRIS system and managed background check process following FCRA guidelines.
Worked with sales managers and employees to accurately interpret and apply company policies, procedures and practices, as well as administered the disciplinary process and employee terminations
Worked with Managers to develop and implement compensation changes
Increased efficiency of application process by decreasing new hire turnaround time
Initiated and co-managed a benefit program for part-time sales agents as a retention tool, communicated options, answered questions, and supported managers and employees in applying and managing the benefit plan for regular employees
Initiated, developed and implemented a system that effectively updated team leads on new candidate’s status, decreasing process time
Researched and implemented the use of a better background check system, which decreased turn-around time for five business days to no more than three
Participated in special projects such as coordinating the quarterly Recognition Events for top sales performers at locations throughout Central Texas

Confidential,Leander, TX2001-2004
Human Resources Representative
Coordinated all aspects of recruitment for international athletic surfacing company, including consulting with Managers, writing job descriptions, resume review, and hiring for opening at offices nationwide, for candidates at all levels.  Responsible for employee relations, including receiving and responding to complaints and employee issues, pursuing investigations, and counseling and/or terminating employees.  Monitored the performance management system and salary changes/reviews.  Reviewed and approved Human Resources and Facilities budgets and billings.  Provided and coordinated relocation assistance for new employees.
Prepared/maintained/distributed multi-state EEO reports for bids and contract compliance, annual EEO submission and additional surveys/reports as required
Coordinated FMLA issues and handled preliminary Unemployment matters
Interpreted and applied personnel policies and worked with other departments, managers and supervisor to do the same
Served as Content Manager for the HR section of the inter-company newsletter and the Human Resources page on the company website
Conducted business in English and Spanish as required
Managed the entire Human Resources process after company filed for bankruptcy
Coordinated the 401K plan shut down and payout-successfully closed the plan
Confidential,

Irving, TX 2000-2001

Staffing Consultant
Marketed consulting services to potential clients across the Dallas-Fort Worth Metroplex for temporary, temporary-to hire and direct hire positions.  Gathered and reviewed resumes, searching for specific requirements, per various job descriptions.  Determined resume and personality fit for available positions and discussed specific requirements with candidates.  Conferred with employment references for each candidate before submitting their resumes.  Consulted with candidates to prepare them for each interview and with clients to assist them in determining which candidates were the best fit for their job openings.
Utilized various resources to recruit candidates, to include direct recruiting, searching internet sites and referrals from clients and other candidates

Confidential,TX                                                                                                               1997-2000
Employment Services (1999-2000)
Recruited individuals through personal contact, mail, phone or via job fair participation to utilize agency services in their job search.  Interviewed applicants, reviewed their applications for accuracy, evaluated their background experience and referred them to companies who had openings posted in the Texas Workforce database.  Assisted clients in their job search by advising them on how to fill out applications, where to look for positions, and consulting with them regarding interviews.
Developed strategies to contact applicants based on their qualifications, versus those needed for various positions available
Choices Program (1997-1999)
Organized and facilitated orientations to welfare applicants to market welfare reform stipulations and available services.  Traveled to other local areas to conduct these orientations to recruit clients who were unable to travel to the main office.  Distributed, explained and reviewed applications relevant to the program.  Conducted, scored and interpreted tests as required by law.  Prepared numerous reports tracking various levels of program success.
Managed a caseload of between 20 and 50 clients and counseled them throughout their job search process

Professional Development

• Predictive Index-Certified Administrator
• Member of Austin Human Resource Managers Association (AHRMA)2004-2007
• Member of the AHRMA Diversity Committee 2006-2007

E d u c a t i o n

• Bachelor of Arts – St. Mary’s University, San Antonio, TX
• Major: Political Science, Minor: Speech Communication