Self-motivated, IT professional with over 7 years of experience in technical support, looking to obtain a challenging position as a Technical/Network support Specialist where there is abundance of opportunities to implement my technical skills, resulting in the enhancement of quality service
Technologies and Disciplines
Proficient or familiar with a vast array of application, concepts and technologies, including:
VMware View Manager
VMware Venter
Network fundamentals
DNS, DHCP,
Windows server 03-08
MS Windows XP,Vista,7,8
Active directory , GPO
SCCM. SCOM
VMware ESXi 3.5 4.0
Citrix Xenapp
MS Exchange 03-10
Work Experience
Confidential
NOC Operator Consultant
Monitor IP cameras, Switches, On Site servers, SAN Storage , VDI environment consist of
VMware, Leostream and Wyse component through Spectrum OneClick Console and SCOM
Address Remedy tickets assigned to the NOC group
Perform daily walkthroughs in critical areas to check for potential issues
Providing Tier 2 support to deskside technicians with problems that require access to Active Directory moving users or computers, deleting computers, adding or removing users or computers to appropriate security groups adding network printers to print servers
Monitor health of the wireless network, review reports of rogue clients and APs, and take appropriate action
Troubleshoot or replace IP cameras
Confidential
Jr. System Admin/ Desktop support Consultant
Provided level 2 technical support on workstation hardware software and networking issues
Citrix presentation server administration, publishing application and support
Support and administer windows 2000/2003 Dev/QA and Prod environments
Setup and support mobile device including Blackberry and Palm Treo
Confidential
Production Technician internship
Diagnose hardware problems and replace defective PC components
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