Summary

Savvy IT professional, with proficiency in infrastructure and systems administration, change management, IT operations, and technical support. Wealth of transferable experience in networking, servers, routers, switches, hardware, software, support, configuration, installation, upgrades, maintenance, troubleshooting, and various peripherals. Adept in establishing collaborative vendor networks and partnering with internal constituents to meet business demands. Skilled in help desk call-tracking systems, designed to document, monitor, and resolve user-identified issues. Strong problem-solving, interpersonal, organizational, and analytical skills.

Experience

Confidential

• Allocated new domain controllers for sites within the new domain.
• Documented user and workstation migration procedures.
• Built 50 VMware virtual machines using VSphere client to test applications for different domains.
• Worked with the networking team to open firewall ports between source and target domains.
• Modified the user logon and pre-Windows 2000 names in the target domain to accommodate client needs.
• Integral in completing existing domain assessments to identify the current domain controllers, DNS, Wins, sites, subnets, GPOs, and active user and computer accounts.
• Configured the DFS in the new domain, with access-based enumeration features enabled. Configured the DNS suffix for the new domain in the DHCP scope on the target domain.
• Generated randomized passwords for Quest users.
• Extensive troubleshooting on Quest migration tool v8.10 during migrations.
• Prepared 50K workstations by installing RUM agent and using the resource updating manager in Quest.
• Migrated 40K 30 of users via the import file option in QMM for AD.
• Current projects include: Streamlining and migrating 24 Windows domains Gathering active directory sites and subnets information across domains Focus on the Quest Migration Manager for Active Directory Services v8.10 to coordinate directory synchronizations between source and target domains, and migrate user accounts, groups, and workstations.

Confidential

• Concentrated on active directory services, migrations, and, GPOs on Windows 2008R2 2003.
• Deployed and managed Facets software Claim Check on servers, including IIS v7.0, web sphere, and customized in-house software. Maintained and updated software e.g., patch upgrades weekly. Wrote the Windows power shell scripts for deployments and maintenance activities for the Facets application. Provided Facets application support, running on the Oracle as the back- end server. Built change packs.
• Provided application support to developers and testers in preparation for deployments to the production environment. Collaborated with internal teams, including DBAs, to ensure data and code accuracy. Supported Account Managers, UNIX, and Windows technicians and other departments.
• Designed, installed, and configured VMware ESX and ESXi, within VSphere 4 and 5 environments, via virtual center management, VMware Lab Manager, consolidated backup, DRS, HA, DPM, Vmotion, VMware Data Recovery, VMware Site Recovery Manager SRM . Familiar with VMware view desktop virtualization VDI .
• Built, configured, and deployed VMs and templates. Successfully completed physical-to-virtual, virtual-to-virtual, and virtual-to-physical migrations of Windows 2000, 2003 2008.
• Consulted with regarding the installation, configuration, and troubleshooting of Lab Manager, administration of multiple labs in Lab Manager, and resolving related issues.
• Centralized virtual desktops. Deployed and demonstrated proof-of-concepts for VDI.
• Provided network and internet support for managed web hosting in Windows 2008 R2 environment.
• Responsible for troubleshooting, network administration, IIS configuration, DNS setup, modifications, firewall rule setting, local and distributed directories, connectivity, and supporting applications as well as tier 2 issues reboots, start or stop of services, reset of terminal service, PC anywhere connections, and administrative server maintenance .
• Provided excellent customer service to clients by releasing regular status updates.

Employment History continued

Confidential

• Installed, deployed, troubleshoot, configured, and automated Windows servers, QMM for AD v8.6, and Windows Server 2008 Hyper-V virtualization.
• Used VMware view manager v4.0 to monitor desktop, pools , and user sessions and groups. Used VMware workstations v9.0 to maintain and allocate the VMs as per client requirements. Used VMware VDI to refresh pool maintenance in production systems.
• Assisted in the development, improvement, and maintenance of imaging and deployment solutions.
• Administered multiple disjointed Active Directory Forests, domains, DHCP, DNS, other infrastructure services, trust relationships setup, DCpromo, decommission of AD, updates, patching and software installations via GPOs, and racking and patching of equipment.
• Installed and linked the IIS v7.5 GPOs during the Windows 2008 R2 server load. Maintained the IIS v7.0 v7.5 web servers.
• Maintained hardware inventory and monitored ticketing system for new tickets, works in progress, and aging requests. Updated and resolved existing tickets. Escalated complex issues timely.
• Provided network support in various environments, VLAN configurations, port trunking, SAN storage area networks , DAS direct-attached storage , HBAs SCSI and fiber-channel , and Windows storage server with iSCSI connections.
• Responsible for the SQL server 2005-2008 installation, clustering configuration for Windows Server 2008, and power shell automation for creation of virtual servers to Vhosts.
• Significantly contributed to team projects, including the building lab environments with assorted settings, configurations, and topologies, managing equipment, including servers, and attending to additional network elements.
• Used remote installation services RIS and Windows Deployment Services WDS to install software.
• Created SCCM 2012 manifests and imported variables.
• Designed, installed, and configured VMware ESX and ESXi, within VSphere 4 and 5 environments, via virtual center management, VMware Lab Manager, consolidated backup, DRS, HA, DPM, Vmotion, VMware Data Recovery, VMware Site Recovery Manager SRM . Familiar with VMware view desktop virtualization VDI .
• Conducted training and client-service support to and users of: Lotus Notes v6.4 v8.5, MS AD 2008, Fiber Link, Cisco VPN, Toshiba Dell hardware, MS Office 2010, Adobe Acrobat, Symantec Firewall, digital voicemail, 802.11 wireless, and BlackBerry smart phones.

Confidential

• Created and modified a GPO. Delegated administrative control of GPO and configured options.
• o Working on the end-user computing and security-related requests.
• o 32-bit application support IIS v7.5 in classical mode and 64-bit application support on the integrated mode.
• o Installing and configuring the FTP issuances in the FTP servers. Installing and configuring IIS v7.5 on Windows Sever 2008 2008 R2.
• o Windows 2008 R2 server GPOs linking and creation of new OUs.
• o Utilized application script generator Appsec tool to generate secure asp.net scripts.
• o Distributed software component tool DSC to stores files and group permissions of the server.
• Other special projects included:
• Consulted in the design and deployment of Active Directory, DNS, exchange server 2003, ISA sever 2004, RAS sever and terminal server.
• Heavily involved in storage administration, assessment, backup, capacity, planning, and risk mitigation.
• Oversight of user management and the creation of different OUs and groups, to improve administration and scalability
• Designed and implemented the multi-site configuration of Active Directory 2003 resources for the Legg Mason global Windows network. Created conventions for sites, site-links, subnets, and Windows physical topology.
• Worked closely with Remote Installation Services RIS and Windows Deployment Services WDS for Windows 2008 R2.
• Monitored and maintained the HP service manager group and prioritized trouble tickets.
• Created and installed the Windows packages, FTP packages on the Windows server using System Center Configuration Manager SCCM 2007 v. 4.
• Installed Windows 2008 R2 server load. Maintained the active directory users and groups in Windows 2008 server.
• Installed and linked the IIS v7.0 GPOs during the Windows 2008 R2 server load. Installed and maintained the SSL certificates in IIS v7.5 on Windows 2008 2008 R2 servers. Imported and exported SSL certificates from one server to others as needed.
• Lead the provision of on-site server-support and problem resolution related to hardware, operating systems, and configurations.

Confidential

• Contributed to Target.com Everest project as a Technical and Business Analyst.
• Lead the technical support team responsible for Windows infrastructure services.
• Succinctly analyzed security alerts and recommended third-party middleware and database software. Utilized the third-party application Syntera to identity security gaps on the card production machine running on the Windows 2003 server and Oracle v10.2g.
• Conducted lab testing to ensure that the Cisco CSS11000 Arrowpoint L5/7 switches were compatible with all Navisite's supported web server applications. Responsible for identifying a multitude within v3 and v4 code.
• Installed, configured, and maintained the Apache and Tomcat servers on Unix and Linux and multiple websites on a single IIS v7.0 web server
• Created PERL scripts to check the QA of network device configurations via SNMP and configuration file checks.
• Managed large-scale Microsoft Active Directory and Exchange migration projects, and active directory users and groups management.
• Migrated IIS v6.0 on Windows 2003 server to IIS v7.0 on to Windows 2008 server and user accounts from Windows NT to Windows 2003 domain.
• Implemented SCOM server and management packs and directed package creation and distribution via SMS/SCCM 2007.
• Worked on SharePoint 2010 design and administration. Joined existing home group and storage drives on Windows v7.0. Completed VMware ESX server v4.0 and v4.1 installations, configurations, and product deployment documentation.
• Designed and implemented Windows NT v4.0 to active directory upgrade project, which involved an upgrade to Netware v6.5, migration to Nsure Identity Manager 2 synchronization technology, and password synchronization between distributed directory services.
• Created the VMware ESX test environment and communicated effectively to constituents. Upgraded multiple mission critical Windows NT v4.0 member servers using VMware ESX server and P2V to prevent downtime and production outage.
• Prepared the network data flow chart of the production server in Microsoft Visio.
• Applied expertise to resolve active directory replication problems. Relied upon to trained other administrators.
• Exchanged Outlook 2003 to Outlook 2010 and consolidated 400 mailboxes and 1 TB of data.