SUMMARY:
Seeking fulltime employment position with company that will benefit from 20 + years of diverse Oil & Gas corporate experience. Possesses a strong combination of business knowledge and technical expertise. Diverse experience and proven accomplishments starting in customer service and evolving to specialized analyst roles. Skilled in SAP Materials Management, Sales & Distribution. Mapping as is – to be system requirements for various implementations. Formulating and executing testing scripts, conducting thorough data and transactional analysis. Documenting gaps or defects and providing consulting and assistance on complex issue resolution.

Acceptance Testing, Ariba, B2B, Business Objects, Concepts and Standards, Data Analysis, Data Mining / Data Warehouse, Data Processing, Data Synch, Data cleansing, Document Management, Functional Analysis, Help Desk / Desktop Support (Tier 1), HTML, Implementation Analyst, IT Consulting, Knowledge Management, Master Data Management (SAP MDM), Materials Requirement Planning (MRP), Microsoft Access, Microsoft Excel, Microsoft Visio, Microsoft Word, PowerPoint, Product Development, Project Management, Quality Assurance / Quality Control, Quality Improvement / QA, Requirements Analysis, SAP Advanced Planner and Optimizer (SAP APO), SAP Business Intelligence (SAP BI), SAP Business Warehouse (SAP BW), SAP Business Workflow, SAP Enterprise Portal (SAP EP), SAP Materials Management (SAP MM),SAP Plant Maintenance (SAP PM), SAP Production Planning (SAP PP), SAP R3, SAP Sales and Distribution (SAP SD), Sarbanes-Oxley (SOX) Compliance Audit, Strategic Planning, Supply Chain, System Administration, Systems Troubleshooting, Test Planning, Training, Standard Operating Procedures, Customer Service, BSP portal, SAP super user, Sterling commerce PIM tool catalog, mass updates, procurement, Q-link system administrator, ecommerce   
           

WORK EXPERIENCE:
Confidential,
Houston, TX                                      Jan-2007 – Mar-2011

Product MRD Process Support Manager

• Provided Super User business/technical support knowledge on the SAP MM module and the full end-to-end processes for new product introduction and withdrawal across the Lubricants, Fuels, Marine, Aviation, Bitumen and Car Care businesses with interfaces to the BSP portal and the GPC..
• Supporting day to day BSP portal workflow activities (Creations, Changes and Deletions) including mass uploads from FDS SAP MM user community (Procurement, Warehouse, Inventory, Accounting, Costing, Sales, Production, Excise Duty, Tax, Planning and Dangerous goods) to change Master Data.
• Providing experienced subject matter expert advice and direction on complex issue resolution and assisting in developing action plans, communicating between MRD Supply Chain entities.
• Created comprehensive training and instruction to the FDS SAP MM user community on the creation/update and deletion of SAP product/components using the BSP portal. This included job aids specifically detailing each business user’s corresponding MM data fields it was responsible for, as well as the associated local and global rules.
• Effectively monitored global product data quality standard reports, reviewing errors thoroughly and conducting root cause analysis, developed global and regional product data quality compliance engagements, communicating remedial recommendations and participating in continuous improvement projects to correct the data quality issues.
• Responsible for completion of data cleanse project objectively saving an estimated 200K.
• Maintained and Manage documents such as Data Object Definitions, Standard Operation Procedures and Work Instructions from a Global Perspective.
• Represented Shell Lubricant US SAP organization in GSAP implementation, conducting hands on MM data preparation, requirements gathering and order to cash testing for Go-live then frequent participation in UA and Retrofit testing activities.
• Developed training materials and procedures, and trained designated users in the transfer and migration outsourcing of the super user job PLM Business Process support role and data cleanse specialist.

Confidential,
 Houston, TX                                     Jan-2002 – Jan-2007

Materials Management Analyst

• Facilitated all the SAP setup and maintenance elements for approximately 45,000 SAP materials/component plant/org records, including production and sales Bom’s, product plant MRP view maintenance updates, as well as the flag for deletion processes and material determinations.
• Administrator to Q-link application (process application designer) used to route and collect data from business on product data elements required in the set-up of product/components in SAP. As Q-link system administrator, processed support requests, managed mailbox inbox, managed user administration, facilitated technical workflow routing changes, implemented HTML form changes and providing help desk type inquires.
• Served as functional expert with multiple focus teams/projects and implementations requiring the E2E knowledge of SAP: SD, MM and FI, creating SAP test script scenarios, processing the tests in multiple SAP environments, analyzing test results, identifying business gaps, technical issues. Entering and documenting these details as defects then coordinating the fix with support team members.
• Created standardized product change request form.
• Attended U-Connect conference and developed knowledge fundamentals of required in assigning Global Trade Item Numbers (also known as UPC codes) and RFID tagging. Implemented and became expertise with the new Sterling Commerce PIM tool catalog for uploading and registering product data with the data pool (1SYNC) and the global registry. Participated in sync requirements with Wal-Mart, Lowe’s and AFFES.
• Effectively assisted as sub-process analyst with MRD / GSAP team in the development of LSC processes, PLM (Product Lifecycle Management) role definition documents, product master design documents, swim lanes, standard operating procedures for all the impacted global businesses.
• Contributor to Shell-PQS SAP implementation merge team conducting Gap analysis SAP sales & distribution structures and implementing thorough testing activities, creating transitional training documents and supporting staff after go-live.
• Participated on Trident SAP Implementation team conducting activities to upgrade previous adopted integrated PQS-SHELL platform to new SAP platform and the implementing new standards.
• Executed the US lubricants MM business outsourcing to Manila. Successfully conducted 1on1 training in Manila as well as net meeting sessions, created online training manuals, work instructions, processes and procedures accessible from dedicated shared drives. Signed-off full acceptance of responsibilities as well as the applicable SOX auditing controls.

Confidential,
Houston, TX                          Jan-1999 – Jan-2002

PQS Customer Service Analyst

• Effectively operating in an assortment of roles for customer service advanced to become the customer service analyst for PQS, reporting directly to the VP of customer service.  Developed and published KPI (Key Performance Indicators) metrics for management and established the methods for obtaining the statistical data required. Demonstrated the ability to effectively liaison for customer service and manage simple to complex issues and engage multiple groups ex. Accounting, Shipping, Sales, Customers, Credit, Distributors, Packaging Plants, Distribution Centers, SAP support and all levels of Management.
• Assisted as member of Pennzoil / Quaker State SAP merge team conducting Gap analysis of both companies SAP sales & distribution structures and implementing thorough testing activities, creating transitional training documents and served as SAP support help desk to handle transitional issues encountered by community.
• Performed as functional expert on PQS SAP Credit Card Process integration team incorporating entry of credit cards on sales orders in SAP. Handling all SD testing activities, creating training documentation of front and back end office activities, as well as creating the content for customer letters, and the documenting support protocols.
• Coordinated the on-site analysis and documentation of all MEDO Customer Service responsibilities at Tarrytown, NY office and implemented training for transition to Houston
• Contributed expertise on SCSP Standardization team traveling to 6 US Packaging plants and cleansing stale data, old orders, training plant personnel to newly adopted standards, conducting complete warehouse physical inventory count. Authored several Important Supply Chain Standard Operating Procedures. (Return order, Rush Order, Stub Order, etc.)
• Administer the customer service tracking of IT Assets. Conducted computer training as needed and performed departmental Software Installs, Helped customer service manage each user (computer lease) and giving guidance as needed with preparing for new equipment.
• Created customized training manuals, and guides to fill departmental merge activities. 1st with Pennzoil and Quaker State establishing PQS and then next PQS merging with Shell.
• Maintained the Customer budget summary details for Customer Service Management.

Confidential,
Houston, TX                                    Jan-1990 – Jan-1999

Customer Service Web-Ecommerce Analyst

• Interfaced with SAP, provided process consulting and functional recommendations to E-commerce developers, Tested site navigation and validated processes on the development of Pennzoil’s (Open Road®) and later Shell’s (Shell Source) B2B sites.
• Trained distributors, customer end users and sales reps the full functionality of B2B sites Open Road® and later Shell Source.
• Directed web support requests, and user administration.
• Developed access database reporting tool and queries.
• Distributor adoption enabled the Lubricants business to receive an average of 100,000 web transactions per year.
• Managed administrator responsibilities for other 3rd party B2B sites Ariba and Aeroxchange.

Customer Service Distributor Support

• Managed 1-800 distributor support line, entered and confirmed ATP on SAP package product truckload orders, bulk product tanker orders, and bulk product railcar orders, direct from manufacture filter orders.
• Certified SAP super user in Sales and Distribution and Material Management.
• Effectively managed invoice corrections on shipping and billing discrepancies. Requiring skilled knowledge of order types and how each transaction affects revenue / volume and inventory.
• Developed full accountability log to track customer reported problem discrepancies with full visibility to management.
• Awarded Customer Service ALL Stars. Honored by Eastern Regional Sales Office with exclusive trip to Shady Roost Canada for excellent customer service support.

Customer Service billing clerk

• Managed the distributor DFOA (Deliver for Our Account) billing process.
• Effectively proofed each delivery receipts for all necessary SAP requirements to bill customer and credit distributor including the calculated delivery fee for the distributor reimbursement.
• Processed my invoice job in print room, gathering each printed invoice and thoroughly verifying each printed invoice and credit reimbursement before batch mailing the invoices.
• Managed the invoice printing room responsibilities, operating the Pitney Bowes machine for affixing postage on thousands of invoices and statements.

EDUCATION

University of Phoenix
Dale Carnegie