Work Experience

Region 4, Business Critical Systems, Information Technology Analyst Region 4 Business Critical Systems, Information Technology Analyst

Confidential

GS-12 Business Critical Systems, Region 4, Information Technology Analyst. Works with facility IT staff and Biomedical Engineers to install and integrate new medical devices that provide direct patient care for the veterans. Coordinates with Regional Service Lines for facility installs and cross support needed to comply with Medical Device Isolation Architecture MDIA . Performs troubleshooting, maintenance and configuration changes in accordance with approved change order policies within the region as it relates to Business Critical Systems which includes VistA Imaging and various hardware, software and network technologies that link to VistA and form a Business Critical application or configuration.

Information Technology Specialist Customer Support

Confidential

GS-11 Information Technology Specialist. Part of a team of IS technicians that support desk-side customers in the facility. Have volunteered and taken over local ops OSD Imaging, to include creation of boot disks and distribution of customized set of imaging documents for the local Albany Facility. Includes elevated privileges for SCCM admin for local imaging as well as Active Directory privileges for imaged machines. During weekend tours have assisted the Vista Imaging team with server outages and reboots. Troubleshooting of flo-carts, med-carts, printers, workstations windows xp and windows 7 and other devices. Involved in part with Applications software, customer support, data management, internet, network services, operating systems, policy and planning security, systems administration and systems analysis. Updating of inventory with every closed or assigned ticket. Tasked with moves of workstations as directed. Workstation imaging using OSD methods, including moving machine around to proper OU within the Active Directory. Printer assignments including setup from scratch on the printer server to include VISTA requests. Have taken over Cell Phone administration as of Nov 2012 to include orders, replacements, disconnects, and issuing in the TBO system.

Technology Support Specialist

Confidential

• On-Site IT person responsible for IT needs for 2 newspapers in the Capital NY Region.
• Desk-side support, Domain support, Citrix Support, Publication software support, Cell phone and Exchange support.

Information Technology

Confidential

• Solely Responsible for all I.T. Related operations at this market. Duties include:
• Administration of 8 Servers on site, including Domain Controllers and Active Directory Windows 2003 Architecture , Support for work staff of 45 Employees and workstations, Administration of 8 network printers and multi-function devices, Administration of Mitel ICP 3300 VoIP Phone System, Employee Cell phone use adding, removing, suspending, etc, Nightly Server Data-Backup, SOX for I.T. Compliance, Budgeting for I.T. Purchases, On-Call Duties for I.T., Other duties as directed by Corporate IT department.

Technical Services Representative

Confidential

• Part of a team of two tasked with:
• day to day operations of an Insurance Brokerage IT Department, most users remote from areas of U.S. through Citrix and remote desktop access
• Administration of 10 Servers on-site locally to include Data Servers, SQL Servers, Citrix Servers, and Microsoft Exchange
• Nightly backup routine
• Day-time calls for troubleshooting from local and remote employees
• Assisted in several large scale network and Avaya phone systems cut-overs and physical relocation moves Ohio and South Carolina
• Administration for Cisco PIX firewall, routers and switches as well as Cisco VPN
• Administration for 2 locations and remote VPN software users
• Avaya Definity and Avaya Audix programming and upkeep for 2 locations
• other duties as needed for network, hardware and phone equipment.

SWAP Survey Technician, Wireless

Confidential

• Part of a nationwide team providing on-site surveys for the Home Depot SWAP Program a program aimed at improving their wireless needs. Surveys involved:
• daily on-site inspections, to include digital photographs, CAD drawing notation, and note taking of wireless signal obstructions
• tasked with notating open ports on store's Networking cabinets
• Personally completed of 60 sites in this time frame zero roll-over and zero cancellations.

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AERO2 Project Installer, State Farm

Confidential

• Part of a team of 300 installers nationwide on the State Farm AERO2 project the largest O/S system roll out ever completed at the time. Project included:
• new server install for each location
• copy of old data to new server
• upgrade to windows 2000 Advanced server from Windows NT
• migrate workstations to Windows XP Pro from Windows NT
• migrate and restore user data
• successful installs for over 55 sites Agent offices, averaging 5 workstations each, some as high as 15 stations
• all sites assigned to me completed on time with zero roll-over rate.

Internet Technical Support Specialist

Confidential

• Provided pheshooting of ISP related problems and technical difficulties to result in a stable and usable connection.
• E-911 Dispatcher
• Confidential

• Enhanced 911 E-911 Dispatcher to include:
• Radio dispatch of Fire / EMS units
• Sheriff's Radio Dispatch of road units for all of Beaufort County, SC
• 911 Call Taker for emergencies
• admin land-line phone answering to include 32 land line phones and nine 911 lines
• Team of 4 or 5 people per shift
• Part of first in-state SC class for Enhanced 911 in Columbia, SC with a 90 score.

Confidential

• USMC Air Traffic Controller. Last stationed at Beaufort, SC MCAS. Training at NAS Millington, TN Naval ATC Schools. RADAR controller including:
• RADAR Air Traffic Control Facility RATCF rating including final Precision Approach RADAR PAR control, RADAR Flight Data, and Arrival control
• Primary Position Instructor for Flight Data Crew A
• Position Instructor for Final Control Both MCAS Beaufort, SC

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