Case Manager Resume Profile

Summary of Qualifications:

Eleven years of direct service and three years of supervisory experience with adults suffering from a multitude of psychosocial issues ranging from mental illness, homelessness, incarceration, HIV/AIDS and/or substance abuse.
Ability to provide professional and effective supervision to direct care staff, customer service, client relations, interpersonal communication, critical thinking, crises management and time management.
Knowledge of OMH part 595 regulations, Medicaid reimbursement procedures, DOHMH regulations, CAIRS, NIMRS and Justice Center reporting systems, Microsoft Office Suites Word, Power Point, Excel, Outlook , AWARDS, HRA2010E housing application, and HR progressive discipline process.
Capable of effective decision making, multi-tasking, teamwork, leadership and conducting staff training and development.

Professional Experience

Confidential

Program Supervisor 10/13-Present

Provide administrative and programmatic supervision to case management staff Provide administrative oversight and support to a 150 tenant scattered site permanent housing program. Insure appropriate clinical services are met.
Participates in the hiring and termination of staff in conjunction with the Program Director, and Deputy Executive Director. Develop staff schedule and insure that schedule is met. Conduct biweekly staff meetings, weekly supervision.
Monthly chart review to insure compliance with regulatory agencies OMH, OASAS, DOH/MH .
Identify staff training needs and insure needs are met.
Insure proper and timely completion of all staff documentation including monthly reports, progress notes, reports to Justice Center as needed.

Confidential

Case Manager Supervisor

Supervisory oversight of Medicaid reimbursed program 40 bed Licensed OMH Apartment Treatment Program
Provided administrative and programmatic supervision to 10 employees.
Conducted weekly staff clinical meetings, weekly supervision, in-service staff training and developed monthly staff schedules
Participated in the hiring and termination of staff in conjunction with the Social Services Director and Program Director completed probationary and annual performance reviews for case management staff
Assisted Social Service Director in management of day to day operations of the facility and in development and implementation of program design, goals and services
Reviewed staff charts to ensure timely submission of documentation and compliance with City and State regulations
Managed and oversee AWARDS compile reports and enter data for funding sources
Managed program intake, and admissions

Confidential

Case Manager

Assist program coordinator in preparing reports for funders
Direct activities of professional staff members and interns
Assist program coordinator in collecting and reporting performance data
Assist program coordinator with coordinating special events
Conduct client psychosocial assessments at the office and in the custody
of the Department of Corrections
Network with Riker's Island Discharge Planning office to coordinate client
Re-entry into the community
Referral/linkage to community based mental health and substance abuse programs
Facilitate weekly Health Education Groups to teach safe sex practices to at risk populations
Conducted in-service trainings with case management staff on completing
HRA2010E housing applications
Maintained client case records in preparation for chart auditing by agency supervisor
Handled client referrals and linkages to Mental Health and Substance abuse services.
Developed quarterly treatment plans with clients based on their psychosocial needs
Monitored client's compliance with judicial mandate through site visits and attending case conferences with treatment providers

Confidential

Case Manager, Senior Case Manager

Supervised up to 6 case managers and front desk staff
Developed and facilitated Smoking Cessation group
Participated in client intake and admission process
Trained workers in proper operational procedures and functions according to
company policies
Participated in the recruitment, interviewing and hiring of direct care and management level staff
Participated in weekly staff meetings to review agency objectives set by management
Counseled clients individually or in group sessions, to assist in overcoming dependencies
Prepared and maintained all required treatment records and reports
Assessed patients for risk of suicide attempts, and relapse
Developed and implemented team model