OBJECTIVE:

• Well educated and highly proficient corporate IT support professional experienced in the chemical industry, hospital/healthcare facilities and financial institutions, etc.
• Skill set includes all facets of desktop support, i.e. facility-wide information security oversight, analytical production support, network diagnostics, multi-vendor asset management, Cisco, Dell, HP, Lenovo, etc. Active Directory, backup management, SMS/SCCM and Altiris, deployment management, Department of Homeland Security surveillance practice, Cisco IPV telephony, visual management systems, remote support of users and locations, multi-vendor service management applications, HP Service Manager, HEAT, Remedy, Numara, ServiceNow, etc. and help desk coordination.
• Highly adept at team building, mentoring, training, supervision and can work effectively under zero supervision.

SUMMARY OF QUALIFICATIONS:

• Corporate IT site and service desk management supporting all facets of end user infrastructure, applications, telecom, VoIP, teleconferencing, mobility devices, information management and security systems. Intuitive support of remote users and sales force personnel resulting in productivity gains, expense reduction and client satisfaction for at least several notable global enterprises.
• Expert human resources and communication skills for effective management and collaboration with human assets.
• Specialized education and certifications in information technology, team management, leadership, training and development, etc. well beyond . Significant graduate coursework and experience in acute-care hospital administration patient access, etc. and hospital information systems implementation, etc.

WORK EXPERIENCE:

Confidential

IT Consultant/EUC Team Lead Axalta

Description:

Contracted on behalf of DuPont Performance Coatings to coordinate co-location build-out of information technology infrastructure from the demark to the desktop for their business line spin-off Axalta Coating Systems, LLC. Services were rendered at company's new global headquarters 2001 Market Street, Philadelphia, PA their new national headquarters 50 Applied Card Way, Glen Mills, PA and the company's former headquarters location at Barley Mill Plaza, Wilmington, DE. Supervised 12 contract employees, multiple vendors, supported 600 employees and managed IT assets.

Confidential

Description:

Hired by Fortress Investment Group through Randstad Professionals to assume IT leadership role at subsidiary Logan Circle Partners, LLC. based in Philadelphia, PA on behalf of incumbent manager out on extended medical leave. Served in the capacity of IT Support Engineer responsible for support and expansion of trading floor operations, market data application support, i.e. BlackRock Aladdin, Bloomberg, data center operations, network, telecom, teleconferencing systems, workstation imaging, mobile device management, BlackBerry Enterprise Service 10, Active Directory permissions, security desk, executive on-boarding, intern orientation, VIP Support , C-level IT advisement and multiple branch location IT coordination. SEC background cleared

Confidential

Description:

Hired by CompuCom systems to perform per diem desktop-related support activities including Windows 7 migration at company's client facilities which include pharmaceutical big pharma and financial institutions. Omnicare Migration Technician, QVC Windows 7 Deployment Engineer, Archdiocese of Philadelphia ITS Consultant, Archdiocese Pastoral Center, etc. Note: Currently render per diem services as Field Engineer to CompuCom as needed.

Confidential

Description:

• Responsibilities include designing, configuring and managing the small business or non-profit organization's IT infrastructure encompassing desktop computer and peripheral repair, support of OS, applications and wireless devices to delivering virtual CIO services to local Wilmington area clients.
• Additional niche areas include virtual help desk services, onsite training of client's power users to ensure support cost effectiveness and IT vendor management. OS support includes Linux, Windows XP and Windows 7, including Windows 7 migration

Confidential

Description:

• Working under Unisys GOIS managed transitional service desk management function during Unisys virtualization period.
• Primary responsibility was to assist in smooth swivel transition to Unisys' services which included help desk and contractor supervision.
• Responsible for hands-on maintenance and oversight of AV teleconferencing systems including Cisco and Lifesize and Cisco VoIP, Blackberry Enterprise Server provisioning
• and Bloomberg support.
• Duties included configuration of multifunction devices and repair/IMAC of Dell Lenovo laptop and desktop systems.
• Utilized help desk software, i.e. Remedy, HEAT and Unisys proprietary, SRMS.

Confidential

Description:

• Working under Unisys GOIS was responsible for hands-on oversight of the outsourced Global Information Services Department at Ciba Specialty Chemicals, Inc., Newport, DE facility.
• Supported analytical labs and production operations, manufacturing IMAC, server operations and maintenance, daily backup management and data recovery, vendor lease and asset management, Dell, IBM, British Telecom, etc. supervision and training of deskside support and help desk personnel as required.
• Served as trusted ally of plant management ultimately contributing to operating cost reduction through intuitive use of in-place assets and contributing to the concept of dematerialization to reduce expenditures in recessionary conditions.
• Other functions included executive on-call support, remote support of Coatings Segment personnel nationwide, assistance with implementation of plant-wide networked surveillance system, visual management display systems, Cisco Unified Communications upgrade, wireless connectivity enhancements and other client initiatives. Upon acquisition by BASF, selected and trained Siemens personnel to assume responsibility for client site.

Confidential

Description:

• Consulted with owners and C-level executives of business, retail, financial and industrial establishments for sales and implementation of I-DVR surveillance systems for proactive loss prevention.
• Trained company's customers on effective proactive versus reactive loss prevention techniques in order to reduce shrink and enhance employee productivity with the end result of driving profitability.