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Professional Summary

Driven, self-motivated, professional with 10 years of increasing responsibility and leadership experience in the Customer Service and Banking industry. Excellent interpersonal skills and proven track record to manage and deliver solutions.

Qualifying Skills:

MS-Office	Internet Explorer Outlook	Customer Service skills
Citrix / LPS	IP-Extra	Excellent Work Ethic
Lotus Notes	AS400	Strong Interpersonal Skills
Fidelity Loans	Typing / 10Key	Team Supporter

Work History:

Confidential

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credit, or change due to customers.
Greet customers entering establishment.
Process merchandise returns and exchange.
Assist customers by providing information and resolving their complaints.
Recovery the store in areas as needed.

Confidential

Reviewed and validated booked home equity loan files to ensure accuracy and completeness according to established guidelines and requirements.
Tracked records and problem-solved loan documentation and productivity.
Researched missing loan documents.
Trained new team members on the document validation process.
Consistently received internal audit score of over 90 monthly.
Assign loans by collateral type to documentation specialist.
Ordered UCC searches. flood, title lien searches for the secretary of state

Confidential

Managed and responded to all correspondence and inquiries for internal and external customers.
Reviewed accounts for postponement of foreclosure sale dates, and impounded escrow.
Reviewed missing files, records and other supporting documents.
Discussed options with home owners regarding retention, such as repayment plan modification, deed in lieu, and short sales.
Assisted with all bank conversions.
Order BPO Appraisals for homes.
Reviewed for approval of all modification documents before submitting to QA for processing.

Confidential

Processed active and paid in full loans.
Scanned images of all active files in database, and input monthly production count on spread sheet.
Scanned documentation and entered into the database.
Added new material to file records and create new records as necessary
Retrieved information in response to requests and deliver information to authorized user.

Confidential

Sorted and scanned high volume checks.
Re-associated the check images to the remittances/documents upon completion of the process.

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