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Professional profile

Confidential is an enthusiastic and dedicated professional with experience in developing ServiceNow solutions for large clients, both public and private. He is proven in the delivery of ServiceNow projects, from requirements gathering through to design through to implementation and support. Ahmed also possesses a high level of business acumen and sales experience. He is a natural leader who is adept at supporting and directing a team to ensure the delivery of all company objectives. Ahmed utilises excellent communication skills to build strong internal and external relationships, adopting a confident approach to stakeholder management.

Career summary

Confidential
Successfully led a team of ten consultants on a global ServiceNow Human Resources implementation for UBS bank Facilitated requirement gathering workshops with HR subject matter experts and senior business stakeholders from around the world to design, plan and build a HR solution for 70,000 users Documented functional and technical specifications to achieve stakeholder sign-off Implemented increased security models adhering to strict legal compliance requirements Assisted with ServiceNow integration with a variety a number of different applications, including Documentum, HRI and Avaya telephony
Confidential	Confidential
Trained two developers in ServiceNow and led them to support the delivery of the ServiceNow implementation Provided training to approximately 200 customers around the Trust Effectively ran requirement gathering workshops with senior client stakeholders Documented complete solution to handover the platform into a BAU service Managed delivery and implementation of ServiceNow project through entire project life-cycle from requirements gathering through to implementation and training Successfully implemented service catalogue and service desk requests Accountable and responsible for the locally hosted virtualized Red Hat Linux server on which the ServiceNow application resides, accessible to 4000 users. Also accountable for a further 3 identical non-production environments
Confidential	Confidential
Provided leadership and direction for current license management processes and future license management propositions Drafted new change management processes and attained sign-off from NHS ICT to increase efficiency Accountable for the restoration of systems in IT incidents in a managed fashion Responsible for the management of all changes on all systems across 6 hospitals under the UCL Hospitals name. Chaired the weekly change advisory board with senior client personnel present
Confidential	Confidential
Effectively leading a multimillion pound turnover business with a 9000 weekly footfall through leading 2 x Team managers to support a team of 30 customer consultants. Deliver profit through effective management and leadership of Sales Team by putting customer first and ensuring team delivered best solution for each customer

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