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Administrative Assistant Resume Profile

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Summary

Proactive and self-motivator, able to adapt to any work environment, teamwork player, with more than 6 years of experience in the Customer Service area and reporting to C-level management. Professional, organized, confident, able to achieve my goals, achieving the development efforts of the company.

Administrative Assistant

Business profile:

  • Goal-oriented individual with strong leadership capabilities.
  • Highly Organized, motivated, confident, and detail-directed problem solver.
  • Proven ability to work in unison with staff, and board of directors.

Skills:

  • Ability to multi-task.
  • Customer service and interpersonal skills.
  • Bilingual English/Spanish.
  • Capable to work in a fast paced environment.
  • Ability to keep information organized and maintain confidentiality.
  • Mastery of the Microsoft Office suite Word, Excel and PowerPoint .
  • Ability to work under pressure.
  • Excellent communication skills.

Areas of Expertise:

  • Microsoft office suite.
  • Executive Reporting creation.
  • Travel scheduling.
  • Invoices, Expenses reports and Payment Transactions.
  • Records Organization and Management.
  • Payables Accounts and Receivables Accounts.

Experience:

Confidential

Operations Assistant

  • Assist with the daily updates of the accounts in Oracle, including organize, scan, index and file the documentation.
  • Transfer from the BNP accounts to Banco Santander International files system, including organize, scan, index and file the documentation.

Confidential

  • Processed W8-BEN Forms for the international accounts, including shipping the forms to the appropriate clients.
  • Maintained and updated and analytical spreadsheet, providing a daily updated status on completed work as well as shipping status.
  • Followed up on status of the W8-BEN Forms with account assistants.

Confidential

  • Provided customer service to internal and external customers.
  • Provided Assistance as Cashier.

Confidential

  • Goal: Monitor and evaluate the processes of the cargo logistics department.
  • Prepared monthly key performance indicators KPI reports.
  • Prepared and monitored corrective action committee COMAC .
  • Generated reports for the quarterly business reports QBR .
  • Generated and updated the dashboard for the weekly presentation.
  • Established quarterly goals for the logistics department.
  • Updated the procedures for the logistics department.
  • Maintained and updated the job descriptions for the logistics department.
  • Maintained and updated customers portfolios.
  • Detected deficiencies in the work flow for the logistics department as part of a project to streamline the department.
  • Measured departmental productivity, and generated reports of logistic area.
  • Supervised and evaluated the performance of the customer service area.

Confidential

  • Goal: Audit the invoicing process and the internal accounting for the department.
  • Inspected the logistics operational reports for accuracy.
  • Created international invoices.
  • Audited the invoicing process for the logistic department.
  • Created customizable reports for local and international clients as requested.
  • Received airway bills, customs declaration, shipping manifests, and all other associated documents from the international Air and Sea ports, to commence the receiving and invoicing process.

Confidential

  • Directly responsible for all management of executive calendars.
  • Performance monitoring or the profit and lost statements.
  • Management of office supplies and petty cash.
  • Responsible for all accounts payable Local and International .
  • Generation of sales quotes and invoices.
  • Scheduled Executive Meetings and prepared the presentations for the meetings.
  • Handled confidential information.
  • Coverage of front desk position as needed.
  • Management and preparation of reports, letters, memos, presentations and other associated documents.
  • Organization and payments of corporate taxes as well as other functions of an Executive Assistant.

Confidential

  • Provided personal and telephone assistance to the clients.
  • Directly responsible for maintaining sales staff calendars, and setting appointments.
  • Received and tracked packages.
  • Preformed administrative duties and other duties as assigned.

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