SKILLS, ABILITIES, AND STRENGTHS

• Operating Systems- Windows 9x/NT/2000/XP/Vista/Windows 7, Windows NT Server 2000-12 6yr , Windows 2000-12 Server - 6yr Admin
• Applications- Microsoft Office 2007, Lotus SmartSuite, Norton System works, Internet Explorer, Microsoft FrontPage, Outlook/Outlook Express, AVG, SQL Server Mgmt Studio 05-08, SQL Profiler, VMWARE, Active Directory, Group Policy, DNS, DHCP, Exchange, Windows PowerShell, Hyper-V
• Networking- Cisco Certified CCT, TCP/IP 11 yrs, Banyan Vines - 2yrs, Windows NT Server Network Administration 11 yrs
• PC Repair- 11 yrs Comptia Certified A Service Technician, PC Maintenance Technician 11 yrs, Technical support to users in PC hardware and software installation and maintenance - 10yrs
• Languages/Scripting- SQL 2 Years, Visual Basic 1 Year
• Mobile Devices/Configuration Blackberry 4yrs, Windows Mobile 6-6.5 4yrs, Android 2yrs, iPad/iPad2 1yr
• 5 years troubleshooting mobile devices for software, hardware, passwords, ROM upgrades and minor repairs
• Wireless/Wired Router Configuration Belkin 5yrs, Netgear 5 yrs, CISCO/Linksys 7 yrs,

TECHNICAL SKILLS

• Microsoft Windows 2000-2012 Server
• Installing, configuring, Administering troubleshooting .
• Microsoft Windows 2000-2012 Active Directory
• Installing, configuring, Administering troubleshooting .
• Implementing configuring Active directory services on Windows 2000 and 2003 server.
• Implementing, configuring and troubleshooting DNS service, forward reverse lookup zone.
• Implementing Active Directory Intergraded DNS
• Configuring troubleshooting DHCP server and DHCP relay agent and WINS services.
• Implementing troubleshooting Windows 2000 and 2003 Routing remote access.
• Creating Managing Users Groups and Profiles in Active Directory
• Creating managing Origination Units, Sites and Group policies in Active Directory
• Implementing configuring Active Directory Infrastructure: Replication, Sites, Subnets
• Creating Managing Domain Trees and Forests in Active Directory
• Implementing configuring Server Roles in Active Directory

PROFESSIONAL SUMMARY

Confidential

• Provided installation, maintenance and repairs on equipment within an assigned territory/region
• Install/Repair UPC and UPS backup systems
• Certified Cisco Support, troubleshooting and install/repair for Cisco router and switches
• CAT5/5E Installation and troubleshooting
• Point-Of-Sale repair, troubleshooting and administration
• Lexmark and Genicom printer support, troubleshooting and repair Installations
• Run FieldNation, Field Solutions, WorkMarket, Onforce contract assignments

Confidential

• Provided installation, maintenance and repairs on equipment within an assigned territory/region
• Performed Tier II/III work on products and services of medium-high complexity
• Certified Cisco Support, troubleshooting and repair for Cisco router and switches
• Advanced Technical Knowledge of Windows OS including XP, Vista, 7, and IE
• Point-Of-Sale repair, troubleshooting and administration
• Lexmark and Genicom printer support, troubleshooting and repair

Confidential

• Promoted to position of CTAII after one year.
• Windows Server Active Directory/Administration Server 2000-2008
• Troubleshooting DNS forward, reverse, host, and PTR records
• Managing Users Groups in Active Directory
• Conversed with over 30-50 customers a day concerning internet troubleshooting issues and getting customers back online within the minimal allotted downtime
• Advanced Technical Knowledge of Windows OS including XP, Vista, 7, and IE 8
• Remote PC/Server support troubleshooting Network connectivity testing, IIIS/Website Microsoft base software product line.
• Database Management/ troubleshooting techniques using SQL tools and UNIX

Confidential

• Troubleshoot CPU connectivity problems for Knology Cable Internet users
• Conversed with over 30-50 customers a day concerning internet troubleshooting issues and getting customers back online within the minimal allotted downtime
• Promoted to position out of training in reward of passing entrance exam
• Communicated effectively with customer's in helping set up a wireless router network over the phone
• Successful in helping non-computer literate customers set up and configure their network in a windows environment
• Demonstrated knowledge in troubleshooting various networking issues around a Windows 95/98 and NT environment

Confidential

• Conducted all A Certified warranty repair on Desktop machines in the Georgia and South Carolina
• Contacted customers and set up appointments
• Maintained and stored all repair parts and replacement parts in excess of 5,000.00
• All computer upgrades and repairs were conducted at the customer's home to insure customer satisfaction
• Constantly applied technical troubleshooting knowledge to identify problem and its resolution

Confidential

• Responsible for interfacing with either internal or external customers on related issues that impacted the Service department.
• Provided administrative support on department specific projects.
• Applied technical knowledge and skill to resolve customer hardware and software problems.
• Provided solutions to computer problems according to standard Gateway protocol and rules.
• Resolved and repaired computer problems within the allotted deadline to insure customer satisfaction.
• Maintained daily counts of all systems within the service area
• Placed orders for replacement parts for systems that required new or repair parts.

Confidential

• Maintained a 75WPM average typing speed to maintain a job as a Deaf relay operator
• Accurately and expeditiously type out conversations with minimal error and misspellings
• Maintained all goals for typing speed, Kept track of Voice, and attendance
• Demonstrated responsibility by keeping track of Annual Appraisal which was used to gauge performance

Confidential

• Microsoft Windows 2000 Lead Server Administrator
• Microsoft Windows 2000 Active Directory
• Configuring, Administering troubleshooting .
• Creating Managing Users Groups and Profiles in Active Directory
• Created Managed First Windows 2000 Server application server in NOC
• Communicated effectively with customers, addressing problems with Norton Antivirus, Microsoft Office Suite, Internet Explorer and various user related topics.
• Supervised the daily operations of 6 desktop technicians, in support of 7 buildings with approximately 500 Users and 100 workstations.
• Trained all PC Maintenance personnel on PC troubleshooting and network administration under Windows NT Networks, suggesting PC Repair computer and database classes for all PC Maintenance Technicians.
• Extensive knowledge in the objectives, practices and standards of PC Maintenance.
• Routinely requested by users to solve PC problems, such as boot failures, email, program installations, spreadsheet questions and operating system installations and upgrades.
• With limited computer repair parts, adapted and overcame replacement part issues by utilizing old PC parts to repair newer model PCs, helping to maintain minimum downtime of key workstations.
• Secured and inventoried all computer and laptop equipment, and maintained records for computer gains and loses.
• Determined which computers would be more utilized in the workplace, and what company to purchase newer model PCs from.
• Constantly demonstrated creative ideas, such as creating and maintaining a Windows NT Fileserver, allowing the repair and upgrade of computers on the spot and in greater scale.