Software Ackaging Resume Profile

Summary

US Navy Veteran and Information Technology Professional with 15 plus years of experience specializing in Server and LAN administration. I possess a broad range of Hardware and Software Skills, focusing in all versions of Windows, and Windows Server environments. I have worked for many large companies providing support for Servers, LAN, switches, VOIP Admin, Virtualization, Linux, BYOD, Software Packaging, SCCM, Dell Image Direct images, and Computer Emergency Response CERT virus forensics. My strengths include, strong problem solving, thinking outside the box, special projects, customer service, and working in a team environment or independently.

Experience

Confidential

Total local 350 employee site support and Team Support of over 40,000 users across the United States and Canada.
Daily monitoring and support for 5 servers and 3 virtual servers in a Windows Server 2008, Hyper-V environment.
Manage Cisco VOIP phone system creating accounts using Cisco Unified Call Manager and troubleshooting routing problems etc.
Active directory administration and management, including monitoring and administration of organizational units, creating group policies, managing and creating user accounts, and writing VBScript logon scripts to deploy via group policy.
Troubleshoot network issues from client machines all the way to router.
Build and maintain new servers and implement new technology. This included Dell server initial DRAC configuration, drive mirroring for system volume, and raid configuration for the data drives.
Monitor and perform daily backups on servers and ensure backup reliability using Symantec Backup Exec 2012.
Create laptop and desktop images that were put on Dell systems at the factory before shipping to us. This involves writing scripts for unattended, and gui-runonce installs as well.
Set up small field sites with network connectivity and configure routers with firewall, and port forwarding.
Support BYOD, Bring your own device addressing issues and configuring active sync on all the different brands and models of phones.
Build individual, custom corporate departmental images.
Perform regular rollouts of newest operating system and software packages.
Troubleshoot and solve virtually any type of desktop, server, network, or phone related issues.
Member of the Computer Emergency Response Team CERT removing and remediating viruses through virus forensics on a daily basis.
Project manager for implementation and testing of a new ergonomic program for health and safety. Rolled this out to 100 people initially. Now the company uses it exclusively.

Confidential

Software packaging and development.

Developed and tested software packages in MSI format with Wise for Windows Packaging Studio.
Distributed Software Packages to desktops with Marimba Castanet.
Troubleshot and debugged Windows XP and 2000 registry issues related to software and MSI packages
Troubleshot and debugged software and MSI related dll, and .OCX registry issues.

Confidential

Software Packaging for group policy distribution

Developed and tested software packages in MSI format using Wise for Windows Installer.
Tested, debugged, updated, and repaired current and previous MSI Packages for redistribution through group policy.
Debugged and fixed Windows XP and 2000 registry issues related to software and MSI packages.
Tested, debugged, and fixed Software and MSI related .dll, and, .ocx registry issues.

Confidential

Responsible for all server, backups, server maintenance, and server security. Also desktop support for 400 local users and 17 remote sites in a team environment.
Software packaging using Norton Ghost to create complete software images for all environments and configurations.
Active directory administration and management, including monitoring and administration of organizational units, creating group policies, new user accounts, and logon scripts
Deployed departmental and domain wide MSI packages through user and computer based group policies.
Migrated servers and desktops to newest operating environment.
Troubleshot network problem to maintain connectivity.
Traveled to remote sales sites to perform Windows 2000, migrations and deploy new machines.
Provided support for approximately 125 applications including MS Office and other Microsoft products, Lawson Payroll, SAP, Oracle, and others.
Redesigned and stabilized critical Human Resource application allowing 40 locations to access a database on demand.
Helped plan and implement the Fort James complete relocation a new building.
Wrote a companywide logon script in Visual Basic 6.0that was deployed to over 20,000 machines.

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