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Associate Counselor Resume

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PhilA

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PROFESSIONAL GOALS
Highly motivated professional looking for a position as a customer service representative, where I will be utilizing my expertise in dealing with clients effectively. I have exceptional organizational skills and am an excellent team player with abilities in being a valuable part to the success of the organization.
EXPERIENCE

Associate Counselor                                                                             Nov. 2008 to Feb. 2012
Confidential,
Phila, Pa
Monitored and evaluated each student and provided early screening
Administered all classroom interventions and ensured promotion of healthy mental health for children
Analyzed child’s behavior and prepared assessment to be presented to parents
Participated in regular Mental Health staff meetings and discussed each case
Assisted in professional’s services to all special education staff
Confidential,
Pa                                                         Nov. 2006 to Mar. 2008
Fraud Investigator
Responsible to conduct visits and perform audits to find out any instances of frauds, illegal activities or inappropriate allocation of resources
Study the financial policies, control measures and documents of the organization and check them for inconsistencies
Receive financial updates from external members such as creditors, bankers, insurance agents etc and evaluate their response
Prepare investigation report and certify the operations of the organization as legal or illegal, based on the analysis
Take strict action against the offending organizations, caught performing fraudulent activities
Confidential,
Phila Pa                                                            Oct. 2004 to Oct. 2006
Member Service Representative
Service customer enquiries determine customer needs and provide solutions with regards to their banking requirements
Educate customers on product options and technology issues
Manage customer and bank privacy
Manage and pass on customer feedback
Effectively use a variety of computer programs to access customer details and databases, and research options
Data entry
EDUCATION
Diploma, Jun. 2001
Associates in Arts, Jul. 2004

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