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Summary of Qualifications

An experienced, dedicated and detail-oriented technical analyst, knowledgeable in functions within
Computer Operations and Data Transmissions. Able to establish and maintain excellent relationships
with customers and associates. Particular strengths include:
Commitment to on-time delivery Troubleshooting/problem resolution
High standards in customer relations Dedication to providing high level support
Adherence to quality standards Excellent organizational and communication skills

Experience

Confidential

Responsible for gathering and analyzing business requirements, working cross operationally to validate interpretation and translate them to the setup and configuration tables within the PeopleSoft system.
Primary duties include:
Daily configuration updates as directed from Functional teams
Monthly and Emergency weekend Release Support
Updating Tax configuration changes scheduled bi-monthly from PeopleSoft
Business Transition configuration changes, including updating Payroll, Tax and Benefit tables

Confidential

Provide external and internal customers with Data Transmissions support to include:
Set up, testing and scheduling of client transmissions on mainframe and UNIX systems utilizing appropriate
telecommunication protocols such as FTP with PGP encryption, HTTPS or AS2.
Ensure standards are met and data is accurate and complete before moving to production.
Facilitate client's transmission moves to production, created within Changeman, JCL CA7 scheduling.
Monitor first time production file transfers to ensure the integrity of each transmission.
Provide 24x7 second level support for Data Transmission and problem resolution to prevent business and
financial impact on time sensitive data transfers.
Key member of both the Fleet and LaSalle Transmission conversion teams.
Both conversions were completed on time and within budget.
Consistently exceeded management monthly transmission set up goal.
Received multiple accolades from managers, associates and clients for attention to detail, work ethic and
responsiveness to customer needs.

Confidential

Responsible for tracking and assigning duties for DTS technicians
Responsible for maintaining security by adherence to proper processes and procedures.
Maintained transmission database and performed scheduled maintenance
Organized and updated Disaster Recovery Plan for Data Transmission Services

Confidential

Responsibilities included overseeing the proper execution of work flow within the Command Center, monitoring all platforms and application processing and taking corrective actions when needed. Assisted shift manager and in their absence assumed managerial duties.

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