Confidential

• Email Administrator-Lotus Notes/Microsoft Exchange
• Accomplishments include:
• Part of team that successfully performed a Notes to Exchange migration for the Dept. of Energy.
• Set up MMS server policies to filter out spam, quarantining and dropping thousands every day within Notes and Exchange.
• Designed and set up Exchange 2003 and Notes R5 servers in a mixed Windows NT and Windows 2003 environment for an Exchange 2003 migration lab. Successfully completed compatibility testing for a Windows 2003, Active Directory and Exchange 2003 upgrade.
• Developed Lotus Notes ID and password databases, which resulted in a more secure, efficient and accurate process for the help desk to administer.
• Roles and responsibilities:
• Provided support to Exchange/Notes users and resolved client issues relative to Outlook/Notes Client and Exchange/Notes Server communications in NT/2003/XP with Active directory environment.
• Daily monitoring of MMS queues and policy changes to control spam.
• Performed advance Exchange 5.5/Domino R4.6 and R5 Server Administration and Monitoring, i.e. troubleshooting server issues, performing database analysis, using server console commands, setting up server monitoring, interpreting logs and alarms, creating new user accounts, etc...
• Implemented and maintained security in the Notes network, installed and configured Notes Domino servers, and performed server tuning, maintenance and optimization.

Confidential

• Accomplishments included:
• Lotus Notes Specialist
• Trained a number of Tier 1 Help Desk personnel on Lotus Notes support to support GSA contract.

Roles and responsibilities:

• Key individual on-site at Litton/PRC for Lotus Notes support for GSA contract.
• Provided second tier Help Desk support for over 1,000 users. Helped users resolve computer problems during physical moves to new locations. Applications and operating systems supported included Microsoft, Lotus Notes, cc:Mail, NT, Win 95, various Government apps, Netscape, Internet Explorer, etc.

Confidential

Procurement Administrator

Roles and responsibilities:

• Technically assisted program personnel with choosing the correct equipment to fit their specific hardware and software configurations.
• Processed purchase requisitions for subcontractors, hardware, software and various other tools needed on offsite contracts to create PO's. Obtained quotes for HW, SW and other equipment from various vendors.
• Negotiated prices and contracts with vendors to ensure Wang received the best possible prices and deals.
• Negotiated Professional Services Agreements with vendors. Ensuring invoices were paid promptly, maintained good relations with vendors through coordination with Business Managers, Program Managers, and Accounts Payable.
• Prepared statistical analysis on a monthly basis for all purchasing tasks and requirements.

Confidential

Procurement Systems Administrator

• Accomplishments included:
• Helped design the Procurement system at Novartis Pharmaceuticals Corporation in East Hanover, NJ for approximately 4,000 people.
• Helped develop and maintain Receiving and Installations Lotus Notes database for Hardware and Software for Novartis.
• Roles and responsibilities:
• Reviewed exceptions to the standards for HW/SW in Novartis Purchasing Department's SAP database.
• Technically assisted customers with choosing the correct equipment to fit their specific hardware and software configurations.
• Contacted vendors concerning prices and part numbers for the Purchasing department and customers.
• Help Desk Supervisor
• Accomplishments included:
• Assisted in setting up the existing Help Desk at Novartis. As part of the Corporate Transition Team, set up an onsite Help Desk at the Novartis, East Hanover location.
• Supervised and trained six 6 Help Desk analysts.
• Roles and responsibilities:
• Responded to and resolved customer complaints.
• Provided call and quality assurance statistics to the Help Desk Manager.
• Chaired meetings with the Help Desk analysts.

Confidential

Account Representative/Technical Lead/Supervisor

• Associate Office Automation Analyst
• Accomplishments included:
• Helped design and incorporate graphics for web page development.
• Trained new help desk analysts.
• Roles and responsibilities:
• Researched performance criteria and procedures of various companies to determine technical support capability for future I-NET contracts.
• Was responsible for the day to day management of analysts on their assigned shift. Ensured proper staff was available to answer calls from customers. Instructed personnel in work methods, procedures, and policies.
• Served as point of contact for Customer Service to resolve any priority customer issues.

Confidential

Roles and responsibilities:

• Communicated with customers regarding job requirements, deadlines and coordination of projects.
• Trained and supervised employees in all phases of day to day activities.
• Performed layout, paste-up, preparation of camera ready copy, all printing production and day to day record keeping as required.
• Skilled in Multilith Offset Press 1250 and 2850, NuArc SST 1418 Camera, NuArc platemaker and MBM Graphics Thermographer Deluxe 25 model.

COMPUTER EXPERIENCE:

Macintosh and Windows Operating Systems including Active Directory, Exchange 2003, Exchange Admin 5.5, MMS administration, Lotus Notes R4.5, R4.6, R5, R6, Applix, MS Office Suite, PhotoShop, Paintshop Pro.