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Call Center Manager Resume

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Davenport, IA

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Objective: To obtain a Sales Director or Sales Management position that leads into a rewarding career

NotableAchievements:

  • Salesperson of the Month 8-12 months per year employed: UAC
  • Corporate sales record (daily) $11,200 and (weekly) $22,500: UAC
  • Over $3,000,000 in sales during course of employment with UAC

ProfessionalExperience:

Confidential, Davenport IA Call Center Manager, Remote Agent: 2010-Present

  • Manage day to day operations of Lee Local,a new digital media division of Lee enterprises
  • Grew staff from 4 employees to 28 employees during first year
  • Implemented sales strategies responsible for the acquisition of over 700 new customers within first 6 months
  • Helped in product development, as well as policy and process development

Confidential, Moline, IL Co-Founder/Promoter, 2009 - Present

  • Manage sponsorships and promotions for local mixed martial arts events
  • Help coordinate and supervise multiple shows

Confidential, Moline, IL Facility Director, Training Manager 2008-2009

  • Managed day to day operations of Moline facility
  • Held training and re-training classes, some in excess of 25 employees
  • Motivated and helped existing employees to meet and exceed sales quota
  • Revised Training Manual for UAC's Director of Training

Sales Representative 2002-2008

  • Sold advertising space on print media
  • Maintained $6,000-$10,000 per week sales average
  • Built good rapport with clients, had high volume of repeat customers and referrals
  • Helped management team coach new sales reps

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