Accounts Receivable Clerk / Customer Service Representative / Medical Administrative Assistant

• Dynamic, qualified, and highly ethical Accounts Receivable Clerk with 20 years extensive experience providing exceptional customer service and key support to colleagues and customers and administering accounts receivable duties.
• Award-winning expert in analyzing data, resolving problems and providing superb customer service to personnel; Special Sales Award for Outstanding Leadership as Customer Service Manager.
• Highly motivated professional with excellent ability to perform administrative support work including managing ad hoc projects, drafting memos, correspondence, sending messages, answering phone calls, and providing additional office support as required.
• Excellent leadership and interpersonal skills, positive and professional written and verbal communication skills, and experience supervising others and conducting performance reviews; ability to build rapport with clients and colleagues and succeed in high-pressure, challenging, and deadline-driven environments.
• Computer Skills: Windows; MS Office Suite (Word, Excel, and Outlook), SAP Computer Systems, Lotus Notes, and 10-Key.

Areas of Expertise

• Customer Service
• Client Relationships
• Administrative Skills
• Negotiations
• Research
• Credits/Debits
• Strategic Planning
• Office Management
• Project Management
• Reconciliations
• Database Management
• Payment Scheduling
• Team Leadership/Motivations
• Document Management
• Accounts Receivable
• Cash Deposits
• Account Management
• Communications

professional experience

Confidential 2012 - present Accounts Receivable Clerk Applied ACH payments, telechecks and wires on SAP system. Used bank remittances, customer spreadsheets and customer email remittances. Also retrieved remittances from customer's web site and Paymode web site. Made adjustments and write offs to customer's account per Credit Manager's requests.

Confidential 2009 - 2010 Accounts Receivable/Collections Collaborated on special project regarding 3 Department Stores. Researched deductions and claims from prior years, resolved claims, and negotiated settlements. Instrumental in assisting with the creation of a program for special EDI invoicing needs in a well-known department store, effectively saving the company over $10,000 per year in chargebacks. Performed customer service, billing duties and scheduled payment arrangements with clients. Prepared daily bank deposits, reconciled and balanced daily totals, and posted customer payments by recording cash, checks, ACH payments, and/or credit card payments.

Confidential 1989 - 2009 Accounts Receivable Supervisor Supervised up to 3 clerks in their daily routines, prepared daily cash deposits, applied checks for major accounts, reconciled accounts, assisted customers with accounting and customer service problems, and performed all Accounts Receivable duties. Performed customer service, billing duties and scheduled payment arrangements with clients. Assisted Credit Manager in various tasks, maintained customer database, opened new accounts, and checked credit references. Made decisions regarding the release of orders and credit holds. Prepared daily bank deposits, reconciled and balanced daily totals, and posted customer payments by recording cash, checks, ACH payments, and/or credit card payments.

Confidential 1978 - 1989 Customer Service Manager / Claims Dept. Manager / Accounts Services Clerk / Accounts Receivable/Credit Clerk Customer Service Manager: Directed daily business operations and handling of approximately 17,000 accounts. Efficiently evaluated problem accounts, and authorized adjustments, credits, and debits. Claims Dept. Manager:Initiated and developed a newly created department to handle major house accounts, department stores, and catalog groups. Accounts Services Clerk:Updated and maintained status of accounts including adjustments and debits. Collaborated with 20 sales representatives and served as consultant to Data Processing in their development of a special program for return authorizations and credit memo entries. Prepared daily bank deposits, reconciled and balanced daily totals, and posted customer payments by recording cash, checks.

Career Highlights

Reviewed aged receivables and prepared and submitted recommendations on write-offs and bad debts for approximately 8,000 accounts. Applied checks and EDI checks for major department stores, recorded and researched client debits and claims, researched discrepancies between returns, receivings, and debt memos. Continually monitored and updated Department Store's distribution center addresses with assigned stores and revised routing instructions. Assisted customers with accounting issues, shortages, and pricing problems. Performed special project management for Credit Manager and Customer Service departments. Maintained Customer Database of approximately 8000 accounts, routing, and special shipping instructions, and opened new accounts. 20 years' experience performing billing duties, scheduling payment arrangements with clients, preparing daily bank deposits, reconciling and balancing daily totals, and posting customer payments by recording cash, checks, ACH payments, and/or credit card payments.

education and associations

Certifications: CMAA, CBCS Transportation Management Ham Radio Operator: member SJRA, ARRL