Summary

• Applications Delivery Manager
• Strategic Organizational Planning / Development
• Program, Project Systems Life Cycle Management
• Team Development Leadership / Resource Management
• Client Relationship Management
• Profit Loss / Account Contract Management
• Revenue, Account, Profit Growth / Improvement
• Pursuit Management Business Growth
• Accomplished delivery manager with a dedicated 21 year career defining strategies to deliver sophisticated solutions and drive revenue growth for Hewlett - Packard, HOV Services and Lason Systems. Expert in building teams, establishing strategic business relationships, and growing key accounts.
• Successful in partnering with stakeholders to identify business goals, define and delivering solutions, and lead the on time, within budget and quality delivery of applications with strong ROI for clients across the high-tech, manufacturing, government, insurance, financial and healthcare sectors.
• Superior relationship, account, program, and staff management skills. Strength in building trust and synergy with leadership, teams, partners and clients to support strategic business objectives across complex environments.
• Proven ability to motivate, empower and lead blended onshore / offshore lead teams in pursuing, solutioning, and delivering complex projects while consistently exceeding organizational and strategic goals.
• PMP and Certified ScrumMaster

Professional Experience

Confidential

• Automotive, Aero Defense Sector Apps Delivery Manager
• Responsible for AA D sector Apps Services Delivery and Operations.
• Service Delivery Management Working with the accounts and Global delivery teams to deliver the programs/projects with a size of 40 Million. Leverage SDLC and best practices to deliver the projects. Service delivery performance including SLA management and contract management. Provide Governance to startup and RED accounts/projects. Develop common processes and tools for tracking and delivering projects.
• Program Project Management - Working with accounts on implementing sector-wide Program/Project Management processes.
• Workforce Management - Working with the accounts, business management and the delivery teams on workforce management and reporting.
• Growth - Responsible for solutioning pursuits to help growth. Working with the accounts and sales on new deal reviews.
• Account Management - Working with the accounts, business management and finance on execution of our Operating Cadence and Financial Review processes and tools.
• Financial Management Account financial planning. Financials tracking and reporting Flash Close Revenue Operating Profit variance.
• Nissan DBS Webify Application Development Project - Responsible for delivering a applications development project -Webify application sub project of DBS to Nissan. I was assigned to lead delivery of a complex, critical and fixed price program that was in RED status, turned around and successfully delivered high Quality 3 minor defects during UAT, on Schedule/Budget exceeded customer expectations received positive response from the client and the HP business partners. Lead a highly virtual team located primarily in China and US.

Confidential

Delivery manager responsible for providing applications development and 400 application support/maintenance contract with Spirit AeroSystems account based in Kansas,. Lead a highly virtual team located primarily in India and US. Lead team to deliver application support and development services across a broad spectrum of applications and technologies. Responsibilities include daily operations, ensuring meeting Service Level Agreements, as well as identifying and participating in new opportunities for application services. Interfacing with key Spirit leaders on a regular basis for operations, minor enhancements, and project progress. Regular coordination with onshore and offshore teams.

Confidential

• Hold full accountability to drive growth, build profitable client relationships, and program manage the development, enhancement and support of portfolio of applications servicing Microsoft IT Groups for this key account. Overall success of end-to-end solutions design and delivery of complex global programs leveraging MS Dynamics CRM, Silverlight, MOSS, MS Outlook, .NET framework, Web Services, MS SQL and BizTalk technologies. Member of governance team and change control board.
• Pivotal role in successfully solutioning and delivering application development projects while establishing good client relationships with several Microsoft IT business group owners.
• Engaged on several pursuits and collaborated with the solutions team to win new business and grow account. Key contributor in capturing additional business and renewing entire contract for Business Group Engineering BGE and Just In Time Product Activation Program.
• Recipient of HP Blue Diamond Award for delivering complex program on time, under budget and with high quality. Increased overall customer satisfaction by exceeding project objectives.
• Established a Project Management Office PMO for the account and championed the adoption of Microsoft ITLC, Security Development Lifecycle, Agile and HP PPM processes.
• Built, coached and mentored high-performance global teams. Leveraged global delivery strategies that significantly reduced development costs while achieving delivered project goals.
• Expanded overall scope and saw the successful delivery of BGE Product Activation program. Managed 40 member team including project managers, developers and testers to develop and deploy new applications that enable the automatic identification and delivery of product activations. Services included turnkey application development projects.
• Provided program management, governance and delivery leadership for Internet Fraud Alert System contract for the Microsoft Legal and Corporate Affairs Group. Collaborated with Microsoft and National Cyber Forensics and Training Alliance NCFTA to design and develop the complex and secure web application to report stolen payment card numbers and online banking account logons to financial institutions, credit bureaus, ISPs, and other service providers to protect customers and mitigate potential losses due to fraud.
• Microsoft launched Internet Fraud Alert on 6/17 with a press release for all the users World Wide. ST N.htm and expressed their delight with HP's dedication and commitment for building an excellent, secure, and best in class application.
• Engagement Facilities Platform MS Dynamics CRM project
• TCV approximately 1M
• Provided program management, project governance, and status reporting to Microsoft stakeholders and HP PMO for the Engagement Facilities Platform redesign contract. Expanded scope of project for the development and rollout of common platform utilized by both the Executive Business Center and Microsoft Technology Center Organizations to track and manage engagement lifecycles.
• Contributed to capturing new Spam Targeting Analysis and Reporting System contract for the Microsoft Legal and Corporate Affairs, Digital Crime Unit. Partnered with Architects and stakeholders to define requirements, led the delivery of envisioning and design phase based on ITLC methodology, and obtained high customer satisfaction.
• Patent-Pending Invention: STARS

Confidential

• As an inventor submitted a technology idea called Spam Tracking Analysis Reporting System to the USPTO for a patent application dealing with cyber criminal investigations.
• Program managed the delivery of SellKeys Portal 3.0 Redirection Service to Microsoft IT BGE Group. Collaborated with Microsoft and HP Bestshore team to develop and implement portal to connect customers with appropriate retailer / eCommerce sites for the purchase of accurate product keys and digital licenses.
• Managed the design and delivery of Mobile Insights SharePoint Site to Microsoft Communications Experience MCX Group. Site was integrated with Client Partner Experience Portal to provide centralized results and feedback from year-long study of 1,200 participants across 3 countries with Windows Mobile device product offering.

Confidential

• Built an impressive record of achievements through a series of increasingly responsible positions for these leading providers of information management and business process outsourcing services.
• Director of Application Development
• Advanced and given full P L accountability for the capture, development, implementation and support of high-performance integrated solutions for Fortune 500 clients. Provided leadership for competitive wins, successful solutions design and delivery, and long-term profitable client retention. Managed geographically dispersed team of 45 throughout Michigan, Texas and India leveraging onshore / offshore delivery model, and annual budgets of 5 million.
• Promoted based on consistent contributions to technical advancements, team leadership, client satisfaction, revenue and profit growth, and quality / efficiency improvement throughout the Presentation / Output Division.
• Pivotal role in facilitating the capture and execution of high budget outsourced data management, printing and distribution contracts with Ford, FMCC, General Motors, NASCO, Caterpillar, State of Michigan, BCBS of Michigan, TransUnion, Chase Bank, Dunn Bradstreet, US Food, Whole Foods and Federal Rinker.
• Established Offshore Development team for the Division, reducing overall development costs. Trained, mentored and positioned team at business true partners to internal / external customers.
• Instituted project / program management and software development life cycle best practices to strengthen process definition and compliance.
• Championed the architectural design, development and implementation of the 1st Integrated Document Management Workflow platform, providing an integrated means to report on real-time data.
• Led the migration of 300 legacy applications to new Workflow platform, reducing manual processes, improving quality of data, enhancing delivery of solutions, and providing management with tools to make sound decisions.
• Implemented technical strategy in the organization by consolidating all the applications on Microsoft technology platforms and using selective leading edge HP Exstream Dialogue and Adobe tools.
• Defined and implemented company's Disaster Recovery / Business Continuity Plan, ensuring optimal uptime of systems in case of disasters.
• Spearheaded the introduction and development of the 1st client-server applications within the Division. Led the migration of systems to new EMC, MS SQL, ASP.NET, Exstream Dialogue Live and MS MQ technologies.
• Manager of Application Development
• Promoted to manage the full life cycle design, development, enhancement and support of key applications to meet evolving client needs leveraging Microsoft technologies. Accountable for overall success of projects, from preparation of Statement of Work SOW and Business Requirements Documents BRD through feasibility study, solutions architecture, proof-of-concept designs, development, testing, project management, issue and change management, and client satisfaction. Led, coached and mentored team of 16 members leveraging onshore / offshore delivery model.
• Established and enhanced relationships with clients to capture additional business and maximize client retention.
• Managed the development and delivery of Michigan Child Support Enhancement System MiCSES, TransUnion Credit Score Reporting System, and Consolidate Debt Processing System for collection agencies utilizing Microsoft technologies and other tools.
• Successfully delivered enterprise projects on schedule, under budget and with excellent quality while achieving both organizational goals and client satisfaction.
• Team Leader / Programmer Analyst
• Recruited as Programmer Analyst and promoted to Team Leader within 8 months to oversee the full life cycle design, development and enhancement of mission-critical applications to manage the composition and distribution of correspondence for Fortune 500 clients.
• Drove the introduction of client-server technology and applications into the environment to automate and integrate business data, namely Exstream, MS Visual Studio C and ASP, Visual Basic, ASP and Crystal Reports.
• Led the design and rollout of the Automotive Recall Processing System, which extracted data from multiple systems from General Motors and Ford clients, analyzed data utilizing various criteria and techniques, and identified and reported on affected vehicle and owner.

Confidential

Programmer

Accountable for overall success of assigned projects, from initial gathering of requirements and analysis through design, development, testing and deployment.