Server and Trainer Resume Profile

Summary

A qualified MicroStrategy Developer with many years of experience in the financial and QSR quick-service restaurant industries.
Versatile in establishing client relationships for understanding their business processes, user tasks and goals analyzing and defining requirements to ensure efficient and cost-saving technological solutions to meet and exceed the client's needs.
Ability to communicate and collaborate effectively with all levels of management to transform raw data into meaningful information for decision-making and strategic purposes.
Excellent multi-tasking, organizational, verbal, communicational and analytical skills with ability to quickly master new concepts.
US Citizen.

Experience

President

Confidential

Major accomplishments:

Responsible for managing all financial aspects.
Oversee day-to-day operations of a small business construction services company entailing rebar installation.
Responsible for managing all admin tasks.

Executive Assistant to CEO/President

Confidential

Major accomplishments:

Developed high level dashboards to the CEO of 115 Subway Restaurants in the Orlando area with over 60 million annual revenues and 800 employees.
Designed various kinds of reports like Scorecards Dashboards, Operational Reports and Business Reports.
Created MicroStrategy objects like attributes, facts, hierarchies, metrics, prompts, consolidations, custom groups and templates.
Configured the Intelligence Server settings, setting up the DSN Connections.
Managed the corporate website and Intranet troubleshot company computers, mobile devices and Aequipment.
Oversaw several projects simultaneously from inception to completion on time and on budget.
Collaborated with controller and other department heads to gather data and transform data into meaningful reports for decision-making, troubleshooting and strategic purposes.
Negotiated contracts with all parties involved in various business functions from software solutions to event planning.

Server and Trainer

Confidential

Major accomplishments:

Provided customers and multi-guest parties with exceptional customer service to ensure the highest level of satisfaction.
Provided immediate independent problem resolution for high-level guests expressing dissatisfaction.
Trained and assisted in the development of new servers.
Performed as lead server during shifts managed the restaurant cash flow and distributed cash tips.

Financial Representative

Confidential

Major accomplishments:

Generated leads through networking Orlando Chamber of Commerce, Home Builders Association , set up appointments with individuals and small businesses.
Connected with prospects to discuss the products that best suited their financial needs and goals, made recommendations and closed sales.