SKILLS

Audio/Video, Polycom, Shure, Crestron, Active Directory, Window 7, XP, CA Service Desk Manager, Trackit V.8, Remedy, Altiris, Dameware, Webex, Intercall, Data Migration, AT T VPN Remote access, Cisco VPN Remote Access, TCP/IP, DHCP, Windows 7, Ghosting, Encryption, firewall, MS Office 2007, Office 2010, IPhone, IPad, GOOD, Blackberry Enterprise server

EXPERIENCE

Confidential

Technical Support Consultant

• Disconnect Legacy desktop computers
• Unpack/Repacking fragile electronics
• Relocating and Moving existing legacy equipment no greater than 70lbs
• Hard drive removal and deconstruction
• Basic Networking removing and clearing of generic configurations
• Submit updated progress and status reports
• Reconnect/Setup hardware Wyse Terminal for user profile logon
• Dual/Triple Monitor setup and display Configuration
• Install and reconnect IP VoIP Telephony
• Test call to ensure voice quality and Point To Point connection.
• Confidential

Audio Visual Technician Consultant

• Setup and manage Lavalier microphones, Shure Microphones, and lectern microphones
• Assist with projecting images from device to large screen
• Multi-task in face paced time sensitive environments
• Crestron, Polycom, Shure, Dual/triple display setup and configuration
• Confidential

Trade floor support Consultant

• Disconnect/reconnect Cisco VoIP phone
• Setup Trader Telephony, Turret IPC setup and support
• Dial tone testing, Voice quality testing, and Peripheral testing
• Move/Add/Change User hardware and peripherals to new location on trading floor
• Thin Client Hardware setup, migrate user accounts as assigned
• Bloomberg Keyboard setup and support
• Confidential

Level 3 LAN Analyst Consultant

• Market Data Application Support, Port access, user account administration, connectivity
• Change Status within office communicator, and utilize desktop share for remote access
• Within Office Communicator IM Chat add users to IM Contacts, create group chat
• Mobile Device Management tools, Troubleshoot mobile devices and mobile applications, Blackberry's, GOOD, Ipads, and Iphones
• Voicemail setup, Conference calling, International dialing, Mute, caller ID
• Cisco VoIP phone Handset, and headset assistance
• Troubleshoot Wired and wireless networks
• Microsoft Active Directory Support
• Troubleshoot issues rising from OS Imaging, Reimage/Migration from Win XP to Windows 7
• Setup Email, outlook 2007, outlook 2010
• Troubleshoot Encryption logon Access
• Troubleshoot remote connectivity, VPN, Wifi/Mifi, secure token key access
• Confidential

IT Support Technical Resource Consultant

• Assist in Cisco IP video Phone setup post deployment
• Hardware Refresh on Trade floor, upgrade hardware, PC's, Laptops, Thin clients
• Install Software for market data applications
• Migrate users from Windows XP to Windows 7 via Script
• Replace existing Devon Virtual units with Cisco Gen Y Virtual Machines
• Confidential

IT Support Specialist Consultant

• Cisco IP Phone 7940, call manager Voicemail configuration, use basic phone-related features, hold, conference, transfer, Network diagnostics, etc
• Ability to log into Communications Manager, find a phone based on MAC address, and understand basic configuration of the phone
• Blackberry Activation, configuration, BES Account setup, Verizon Air card Pantech UML290 configuration, Verizon Access Manager configuration setup
• Migrated and upgrade users from Windows XP to Windows 7
• Desktop and remote Support via Office communicator supporting Outlook 2007, 2010
• Confidential

Lead Email Migration Support Consultant

• Avaya 6400 series VoIP Desk phone setup, Softphone Configurations, Moves Adds Changes MAC , Voicemail setup and management, troubleshoot handsets
• Blackberry Activation, configuration, BES Account setup, device and voicemail password resets
• Exchange Email Migration from legacy server to Microsoft Email cloud Server
• Install and configure Microsoft online service portal for single sign on
• Synchronize Data from Existing account, to newly migrated account

Confidential

PBX-Telecom Support

Telecom infrastructure Management - daily responsibilities at Sourcemedia:

• Polycom sound station setup, Audio Visual setup, Projector setup,
• Day to day Telephony maintenance, determine phone and component placement/replacement
• Add/Remove/Change voice stations and voicemail setup new hires, terminations, moves
• Assign Peripherals, Deploy equipment, headset, and handset Nortel 2000, 2008, 2616, 3903, 3904, Procomm Terminal service
• Address trouble tickets opened by end users such as static on the line, no dial tone
• Setup and manage voice mailbox and greeting services provided through voice system
• Manage voice call quality, CallPilot setup, Call volume managed through Microcall
• Handle voice requests from users, including Departmental Moves, Adds and Changes MAC
• Utilize Punch down tools to activate telecom jack and initialize dial tone on PBX system
• Run, Trace, and Test CAT 5 cable through floor, walls, and ceilings.

IT Support - daily responsibilities at Sourcemedia:

• Utilized DAMEWARE as a remote tool to troubleshoot and diagnose end user desktop problems
• Data Center Rack and Stack, Hardware upgrade, Application Monitoring
• Laptop, PC support, telecom, mobile devices printer inventory management
• Document and coordinate all aspect of workflow through Track-it ticketing system
• Perform Hardware Deployment from Win 2000 to XP, and XP to Windows 7, migrate data
• Monitor Server and/or infrastructure services to fulfill Change Requests
• Installation, troubleshooting, supported Office 2007/2010, including Project and Visio, via Altiris