Professional Objective:

To obtain a position that will afford me the opportunity to advance my knowledge and skills.

Summary of Skills Qualifications

• Experienced with fiber optical ST and SC connectors for multimode networks, single mode systems
• Experience with assembly and installation of custom audio video systems, security and surveillance equipment to include timers and programming of DVR. Experience with ANSI/TIA/EIA-568-A, 568-B, National Electrical Code National Fire Protection Code and LAN and Internetworking Design Manual overview
• Ability to read plans and specifications including blueprints and construction specifications
• Strong knowledge of twisted-pair UTP, ScTP, STP-A , color codes, categories of cables 3-5 , coaxial, and optical fiber cables
• Telephony pre-wire both fiber and copper to include termination and testing
• Experienced telephony technician with regards to AC/DC analog/digital signals, copper cable media, optical fiber media, cable bandwidth megahertz vs. megabits per second and digital signaling and the basic design and installation of grounding, bonding, and electrical protection.
• Understanding of a LAN including LAN characteristics, physical and logical typologies, Ethernet 10BASE-T, 100BASE-T
• Performed space and pathway design, developing a job plan, site surveying, building closets, installing ground infrastructure, installing support infrastructure and preparing work area outlets
• Experience with fire stopping and cable termination pre-termination functions forming, dressing, fanning and labeling cables, copper cable termination UTP 110, 66, STP-A , copper crimp and coaxial cable termination
• Experience with Horizontal backbone and Vertical cabling inside plant
• Experience in splicing and troubleshooting copper and optical fiber cable as well as performing cable testing and certification using a light source and power meter and OTDR testing
• Proficient in Microsoft Word, Excel, PowerPoint
• Extremely computer literate
• 55 wpm and 16500 kph

Work Experience

Confidential

Event Staff

• Served the guest their meals
• Ensured consistency of food and beverage services throughout the event.
• Addressed customer needs promptly.
• Ensured that dirty dishes and ashtrays were removed from the tables promptly.
• Draped tables, arranged silverware, folded napkins and set centerpieces.
• Replenish beverages as necessary, and check with guests for overall satisfaction
• Once banquet is complete, reset banquet room according to Supervisor's specifications to ensure the readiness of the room for the following function.
• Keep portable Bars clean at all times.
• Always works in a quiet, orderly fashion so as not to disturb meetings that are in progress.
• Conducts regular walk-through to ensure that all function area and back-of-house areas are clean and maintenance are at required standards.
• Strong ability to understand and follow specific instructions and procedures.
• Profound ability to resolve customer complaints and concerns.

Confidential

Lead Sales Consultant

• Greet customers.
• Provide the best possible customer service experience.
• Provide the customer with the best cellular service.
• Sell top products such as Apple, LG, Motorola, Samsung, etc.
• Answer phones during normal business hours.
• Kept the store clean.

Confidential

Lead Dispatcher

• Assign, print and prepare work orders for system cable installation, service calls and change of services.
• Compile daily reports to include workload data such as total jobs, jobs per type, jobs per timeframe and comparison to business partners.
• Check all work orders to track follow up appointments.
• Effectively monitor locations of field personnel and develops approximate time schedules to maintain a high level of productivity and customer satisfaction.
• Schedule, complete and check all work orders to track follow up appointments and properly code daily work for the purpose of maintaining an accurate database.
• Keep an accurate log of all jobs, including cancels jobs by schedule areas.
• Accurately complete all upgrades and change of services called in by the field techs, so that the tech can get proper credit for jobs.
• Maintains radio and or phone communications with field personnel.
• Answer phones during normal business hours.
• Compiles maintain and prepare various operational report, logs and files.
• Professionally and politely communicate with customer regarding the status of work scheduled before and after work completion.

Confidential

Dispatcher

• Compile daily reports to include workload data such as total jobs, jobs per type, jobs per timeframe and comparison to business partners.
• Effectively monitor locations of field personnel and develops approximate time schedules to maintain a high level of productivity and customer satisfaction.
• Accurately complete all upgrades and change of services called in by the field techs, so that the tech can get proper credit for jobs.
• Maintains radio and or phone communications with field personnel.
• Answer phones during normal business hours.
• Professionally and politely communicate with customer regarding the status of work scheduled before and after work completion.

Confidential

Lead Dispatcher

• Assign, print and prepare work orders for system cable installation, service calls and change of services.
• Compile daily reports to include workload data such as total jobs, jobs per type, jobs per timeframe and comparison to business partners.
• Check all work orders to track follow up appointments.
• Effectively monitor locations of field personnel and develops approximate time schedules to maintain a high level of productivity and customer satisfaction.
• Schedule, complete and check all work orders to track follow up appointments and properly code daily work for the purpose of maintaining an accurate database.
• Keep an accurate log of all jobs, including cancels jobs by schedule areas.
• Accurately complete all upgrades and change of services called in by the field techs, so that the tech can get proper credit for jobs.
• Maintains radio and or phone communications with field personnel.
• Answer phones during normal business hours.
• Compiles maintain and prepare various operational report, logs and files.
• Professionally and politely communicate with customer regarding the status of work scheduled before and after work completion.

Confidential

Supervisor

• Made sure all lawnmowers, dirt-bikes and other small engine equipment were ready for the customers.
• Helped with the organization of the shop.
• Helped fix small engines that came into the shop.