OBJECTIVE: Employment as a Messaging Engineer/Messaging Architect with emphasis on Office 365 integration for private, state federal government customers.

SUMMARY: IT Professional with 10 years of experience. My strongest skills involve Windows Server 2008, Active Directory Infrastructure, Windows 7 Professional Exchange 2010 2013. My strongest skills involve hardware software knowledge. I have 9 years of experience working in various help desk center environments.

PROFESSIONAL SKILLS/TOOLS

ENTERPRISE

• VoIP Technology CISCO , LAN/WAN Administration Security, Information Technology Management, Information Systems, Help Desk Support.
• Printers: Xerox Phaser Series, Canon, Lexmark, HP, Epson, Samsung, Dot Matrix printer support.
• Software: MS Office 2007 2010 Office 365, Adobe Acrobat Professional 8.x, Norton Ghost 14.0, Active Directory, McAfee Enterprise 8.5, CITRIX Server, MS Exchange 2003, 2007, 2010 2013, VMWare, Sun Virtual Box, SharePoint, DNS, Lync 2010 2013, FOPE/Exchange Online Protection, Forefront Identity Management 2013, Lyris List Manager 10, ZIX, Blackberry Q10 Z10 devices, eDiscovery, Hyper-V, Airwatch MDM.
• Operating Systems: Windows XP, Windows Server 2008 R2, Windows Server 2012, Windows 7 Enterprise
• Ticketing Systems: DW Service Center by Peregrine Systems , HP Openview Service Desk, Dameware Remote Connection, Track-It.
• Remote Connection Tools: Microsoft System Configuration Manager 4.0, VNC Viewer 4.0, Remote Desktop Connection.

EXPERIENCE

Confidential

Messaging Engineer contract

• Provided technical support of Microsoft Exchange 2010 server for the Department of Administrative Services all 65 counties for the State of Ohio.
• Worked with the Migration Team on setting standards for multiple agency migrations for Exchange 2010.
• Support maintenance of approximately 65,000 mailboxes in the Exchange 2010 environment.
• Worked on daily ticket requests from the State of Ohio customers IT Agency staff using BMC FootPrints 11.5 and Service Now.
• Knowledge of SLA requirements
• Created multiple Powershell Exchange scripts to assist with migration projects overall troubleshooting of ticket requests.
• Overall knowledge of DAS' Exchange 2010 environment administration.
• Knowledge of system requirements of Office 2010, Exchange 2013.
• Troubleshooting of Outlook 2010 Outlook Web Access 2010 including mail delivery, calendar folder permissions.
• Thorough knowledge of Active Directory 2003 and Forefront Identity Management and synchronization of mailboxes across different platforms.
• Assisted in the process of inter-agency transfers of State of Ohio employees/contractors on a daily basis.
• Provide Office 365 support and solutions for customers.
• Worked with Exchange Engineers on troubleshooting of ActiveSync, OWA and Public Folders from various state agencies.
• Troubleshooting with FOPE Exchange Online Protection to assist with internal external mail delivery.
• ListServe application knowledge to assist end with external mail delivery within Outlook 2010.
• Created user accounts, distribution groups, resources using Powershell scripts configured user mailbox properties using Powershell 2.0 3.0.
• Knowledge of mobile device management applications guiding users to activating iPhone Android devices based on their known agency policy.
• Blackberry Enterprise Server experience with BES 10.X BES Office 365 users.
• Created eDiscovery reports for various agencies provided user reports using Powershell and third-party Applications.
• Specific handling of user email PSTs by exporting and transferring PSTs to Agency-specific locations.
• Lync 2010 troubleshooting that consisted of new user activations troubleshooting of calling functions.

Confidential

Microsoft Exchange Consultant contract

• Post-Migration support for the Exchange 2007 administrative environment.
• Documentation of end-user support for Outlook 2007.
• Provided weekly status reports on user mailbox size other criteria.
• Conducted a high level review of proposed Service Level Agreements.
• Assisted with new desktop refresh program involving all employees.
• Ensured that users were able to restore Outlook 2007 accounts, provided tech support on Outlook 2007, OCS 2007 and other desktop applications.

Confidential

Printer Technician

• Worked with customers to transfer knowledge and provide cross training regarding printer installations.
• Multiple site locations to install Xerox-branded All-In-One printers
• Verified IP configuration and wireless network connectivity.
• Assisted customers with issues pertaining to network printing at office location.

Confidential

IT Sr. Administrator

• Provided Tier II support for a large global enterprise Microsoft Exchange environment
• Troubleshooting of internal and external mail delivery.
• Extensive Knowledge of Outlook 2003
• Troubleshooting with customers with Outlook 2003.
• Remote PC troubleshooting assisting users with techniques within Outlook client.
• Hands-on experience with Microsoft Exchange 2003.
• Performed related messaging security technologies

Confidential

Software Migration Project Lead Technician

• Lead a team of 3 specialists in the Conversion of WaMu Platforms and Teller Workstations to Chase Workstations. Identify workstations and printers, Label Server Equipment and Peripherals for Asset Disposal.
• Pre-cabling of Panini Scanners, Ithaca Validators, MagTek Card Readers, and Belkin Pin Pads. Stage Peripherals, Uninstall of old peripherals, Install new peripherals, Configured MFD trays, Configured Series 7 TCD.
• Performed Server Department of Defense DOD Wipe, Confirmed Sever Wipe and Uninstall of WaMu Server from LAN.
• Locate team meeting location, Plan tactics for Conversion Day, Validated preparedness of branch conversion. Prepared and Shrink-wrap Asset Disposal of MICR printer, Old Peripherals, and Servers.
• Provided excellent technical Support After Conversion in case of any computer problems.
• Knowledge of ITIL with specific procedures in place to perform Lead technician tasks.

Confidential

IT Help Desk Representative contract

• Performed tasks as a 1st level IT Help Desk Representative.
• Supported ticketing system on HP Openview for incoming/outbound, and emails.
• Used VNC Viewer to troubleshoot software installations.
• Resolved technical issues surrounding CITRIX server applications.
• Provided application support for various AutoNation proprietary software web-based applications.
• Created incidents, ERFCs all reports of store outages for all AutoNation supported stores offices.
• Active Directory for user account maintenance.

Confidential

Technical Support Representative contract

• 1st level technical support for EDS location in Miami, FL.
• Provided 1st level technical support for Continental Airlines headquarters and all worldwide airport locations.
• Worked at the Network Assistance Center to provide hardware, software, host application and network connectivity support.
• Created reviewed all open tickets and all incidents using DW Service Center Peregrine Systems .
• Remote connection experience using SMS, VNC Viewer to troubleshoot user applications.
• Knowledge of network connections and VPN connections.
• Used Active Directory to perform user account maintenance, and network security.
• Used SHARES to troubleshoot reservation systems at all major airports.
• Troubleshot airline kiosks, personal computers 'dumb' terminals. Wired wireless networks, AM-Radio networks.

Confidential

Desktop Support Technician

• Analyzed and troubleshot hardware-related issues for Gateway computer account.
• Handled all customer related issues, customer transactions and returns.
• Troubleshot consumer and professional desktops laptops via phone related support according to specific guidelines.
• Recommendation of hardware software purchases for consumer and professional accounts.

Confidential

Desktop Support Technician contract

• Help Desk expertise and support for Panasonic Automotive Systems.
• Performed all computer rollouts using Norton Ghost 8.0 software.
• Updated and investigated all troubletickets using Track-It ticketing system.
• Maintained inventory of all IT computer equipment.

Confidential

Field Service Technician

• Performed hardware software installations for the Atlanta Public School System
• Installed and fixed PCs within the City of Atlanta school system administrative offices and schools
• Installation of LANDesk enterprise software in Windows 98 and Windows XP desktops.