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Application Support Analyst Resume Profile

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Summary

Programmer, Software Engineer, Developer, Business Math Teacher, Statistical Process Control Trainer, Software License Manager, Manufacturing Execution System MES Support Engineer, Tape Librarian or Application Support Analyst. Or maybe, just a problem solver: specializing in using computers tsolve Business Problems.

EXPERIENCE

Confidential

Application Support Analyst

  • Part of a team providing Application Support services for a constantly changing suite of applications.
  • Custom monitors BigBrother tnotify the support team of missing files, disk space issues, missing or failing processes and sforth.
  • Automated manual processes.
  • As examples:
  • A monthly archiving task went from a manual process that took 4-6 hours, ta semi-automated batch process that would took a half hour tset up, ta fully automated process that only requires restarting when the server is rebooted.
  • E-mail distribution list tsimplify text page notifications.
  • Language/environment: Perl, Linux/Solaris/AIX/Windows, BigBrother,

Confidential

Tape Librarian

  • Half of 2 person team supporting the 24/7 operation of Check Image tape libraries.
  • Significant efforts toward bringing and keeping the file stores in twdata centers in sync.
  • Dozens of programs tautomate maintenance, analysis, data transfer and monitor for error conditions.
  • Language/environment: Perl, Solaris, StorageTek tape libraries, BigBrother
  • 09/1997 09/2005

Consultant, Software Development and Support

Confidential

  • Code tanalyze logs and other system reports for indications of application problems on Solaris and Windows platforms.
  • Generate reports and alerts for issues with a tape library.
  • Interface creation tnotify a Big Brother monitoring system.
  • Language/environment: Perl, UNIX shell on Solaris and Windows.
  • Confidential
  • Installation of PCs in various AMVETS Posts around the state. Set up small networks for internet and printer sharing. Installed firewalls, antivirus and anti-spy ware. Return visits for software upgrades and problems.
  • Verizon Wireless through TEKsystems
  • Enhanced existing system audits created new and ad-hoc database reports provided Veritas licenses ran down audit/security issues, got the right people involved.
  • Enabled Verizon tsave over 500,000 in six months by organizing the usage of special volume purchased software licenses.
  • Intranet web tool development for hostname standards, executive information displays.
  • Maintained an inventory program that queried over 400 servers about such things as software packages installed, Network Interface Cards, CPU status, etc.
  • Language/environment: Perl, HTML, ASP, XML, JavaScript, Oracle on Solaris.

Confidential

  • Contract development of a Project Tracking database, in MS Access.
  • Language/Environment: Access 2002 on Windows 2000.

Confidential

  • Supported Alpha VMS applications by writing and modifying C and DCL programs timprove functionality or eliminate errors.
  • Wrote and modified UNIX shell scripts and Perl programs on HP/UNIX, primarily in support of automated FTP file processing.
  • Maintained and supported PGP/GNUPG encryption/decryption. Assisted CheckFree clients with their encryption setup.
  • Developed new programs using C on HP/UNIX treplace current Alpha applications.
  • Winner of three 'YO' You're Outstanding awards for client support.
  • Language/environment: C/C , Rdb, Perl, DCL, UNIX shell scripts in Alpha/VMS and HP/UNIX environments.

Information Systems Specialist

Confidential

  • Supported TRIS 2.5 Interactive Processor Development project with testing and tool development.
  • Supported the IRS Case Processing System project with new code, User Interface design, database programming and Engineering Change Request gate keeping.
  • Maintenance Team Lead and mentor ta new college graduate.
  • Language/environment: C, Motif, DbUIMX, Oracle, Interleaf in a UNIX Solaris environment.

Confidential

  • Product support for a suite of products aimed at automating management tasks reporting, inventory, interviewing, form-mail, e-mail, labor scheduling, and automated ordering for retail chains and fast-food outlets.
  • Number 3 Bug-killer during a 'Bug-hunt' several weeks' intensive effort, by the entire developmental staff, tfind and kill bugs in the code base .
  • Responsible for standards enforcement and training for the product support group.
  • Language/environment: C on OS/2 for DOS, Windows 3.1 and UNIX several versions .

Confidential

  • Developed twman team a program tprocess sales leads.
  • Weekly design meetings, but code was developed at home.
  • Language/environment: C for DOS Borland C 4 compiler on Windows.

Confidential

  • Supported the migration of Production Control documents from an IBM mainframe tPalette on a VAX platform.
  • Provided programming support for user updates of an Rdb database, document printing and reports.
  • Despite a lack of experience with Rdb, had an Rdb program running less than three days after starting work for the client.
  • Language/environment: C, Rdb, Palette on VAX/VMS.

Confidential

  • C and embedded SQL programming for development of a shop-floor and document control system.
  • Database programming rules, triggers, stored procedures and design on Ingres.
  • Used EDA SQL taccess transfer data from an IMS hierarchical database on an IBM tIngres on the VAX. This included the initial proof-of-concept as well as parameterized production code.
  • Learned Motif tprovide development support for user interfaces. Trained other programmers in the use of Motif.
  • Language/environment: C, DCL, Ingres, Palette, EDA SQL, Bachman Data Analyst, System Architect, Motif on VAX/VMS.

Confidential

  • Supported Workstream shop floor control system.
  • Introduced the use of Workstream's Script module timprove the granularity of data collection and control.
  • Trained Engineers and Operators in Statistical Process Control.
  • Purchased, ran cable for and installed terminals ontthe factory floor for data collection.
  • Trained Operators in use of new Workstream scripts.
  • Used SAS, DCL and custom code tcreate custom reports for Management and Engineering.
  • Wrote code tinterface with Workstream's User Exits and provide custom processing for the Shop Floor.
  • Language/environment: C, DCL, COBOL, FORTRAN, Sybase, Workstream, SAS, RS1, PostScript on VAX/VMS.

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