Support Specialist Resume Profile
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| Objective |
A highly self-motivated, results-driven IT professional with extensive experience working in a team-oriented atmosphere to support users in a multi-platform environment. I'm seeking a challenging position in IT security, that is dynamic, and will utilize my training, experience, as well as expose me to opportunities to expand my knowledge. Proven ability to lead and motivate project teams to ensure success. Strong hands on background working with networking tools and equipment.
| pROFESSIONAL EXPERIENCE |
Confidential
Sr. I/S Security Administraator
- Monitors enterprise infrastructure and/or systems in search of suspicious activity. Monitors information traffic to identify abnormal occurrences and to ensure compliance with the corporate security policies and standards. Assists in the response to internal or external controls audits where information security is indicated.
- Performs system monitoring evaluations and audits to ensure compliance with the corporate security policies and standards. Validates the configuration and vulnerability compliance of vital technology components such as operating systems, applications, network devices, and appliances.
- Researches systems and procedures for the prevention, detection, containment and correction of information security breaches.
- Assists in the preparation of daily, weekly and monthly status reports on security matters in order to develop security risk analysis scenarios, metrics, mitigation strategies and response procedures. Assists with vulnerability assessments, running scanning tools, audit log review, and with intrusion detection.
Confidential
LAN Support Specialist II
- Provide LAN and personal computer support for up to ten IP facilities in central South Carolina.
- Provide second tier support to end-users for PC, server, Blackberrys, RF equipment, printers, mainframe applications and hardware, and other network attached devices
- Troubleshoot printers, LAN problems assist in configuring and troubleshooting data, voice, and video systems
- Maintain documentation of each assigned sites' network, repair procedures, and the inventory of all hardware in our Asset Management system
- Procurement of repair parts from Dell, and other vendors for servers, desktops, laptops, printers, RF equipment etc.
- Involved with Project work in various capacities from manager to support role, using the PDP Project Delivery Process
- Maintain computer and server's security patches, virus software. Perform risk management and threat analysis
- Participate in on-call rotation, and provide after-hour support to various sites
- Information Services Operations Technician July 1999 December 2002
- Monitor computer server console events and maintain normal operations for multiple UNIX, Windows, and MPE Servers
- Perform daily backup procedures for multiple server platforms including UNIX, NT, and MPE. Document and update backup tape information in Tape Library program. Restore requested user data onto applicable server
- Review backups conclusion using PC Anywhere and Lotus Notes software
- Provide second level help desk support during staffed hours and first level help desk support during non-staffed hours for various network, application problems throughout mill site
- Program new extensions, troubleshoot telephone problems and monitor the PBX console for error conditions
- Coordinate repair with third party vendor
- Establish and maintain Meridian mail user accounts
- Perform backups of PBX's user and operating system data
- Install and troubleshoot telephone extensions using various telephony equipment
- Troubleshoot network problems using Fluke network analyzing equipment
- Perform data cable pulls, terminated them on punchdown block, patch panel and wall jack, along with making network cables.
- Test and troubleshoot network cable pulls with Fluke meter
Confidential
Network Support Operator
- Combined experience working for a company that provides data and voice communications
- Monitor and troubleshoot LAN/WAN Local and Wide Area Networks using ATM and Frame Relay technology
- Manage network using Newbridge software on Sun workstations
- Provide customer service in a telephony environment using Telnet, FTP, and TCP/IP protocol
- Experience with HP Openview on UNIX platform
- Open and document order of events and actions in internal trouble tickets using Remedy software
- Open external trouble tickets with various carriers including BellSouth, AT T, Sprint, Verizon etc. and track progress until problems have been completely resolved
Confidential
Aircraft Loadmaster
- Accomplishes loading and off loading aircraft functions performs pre-flight and post-flight of aircraft and aircraft systems.
- Performs loadmaster aircrew functions, computes weight and balance and other mission specific qualification duties.
- Provides for safety and comfort of passengers and troops, and security of cargo, mail, and baggage during flight.
- Conducts cargo and personnel airdrops.
- Supervises loadmaster activities and related functions, including aircraft loading and off loading activities, cargo handling, and restraint.
| related experience |
- Platforms: Windows 2000, XP and 7, MS Windows Server 2000, 2003, 2008, 2010 familiarity with Microsoft SQL Server 2000, 2005, and 2008 Novell, Sun Microcomputers, UNIX, Linux
- Hardware: Routers Switches Hubs Cisco, Bay Networks, Nortel , PBX Switches,
- CSU-DSU's, Print Servers, HP DAT and DLT drives and autoloaders, Fluke network troubleshooting and analyzing equipment
- Software: AccessData FTK Forensic toolkit, Oracle, Microsoft FrontPage, Microsoft IIS, PC Anywhere, Microsoft Communicator, Remote Desktop, Advance Help Desk AHD Veritas BackupExec, ExecView, Citrix, Microsoft Office Word, Excel, Access, PowerPoint, Visio, Project , Microsoft Outlook, SCCM, Norton Ghost, Cisco VPN, Lotus Notes, VMWare, Reflections, McAfee Anti-virus
- Programming: C , Java, Java Script, Visual Basic, HTML
- Networking: DNS, WINS, DHCP, TCP/IP, Active Directory Group Policy MMC to create GPO's and administer domains, OUs etc.
