General Manager Resume Profile

SUMMARY

High-performance, results-driven business leader with experience in manufacturing operations, distribution, import and export operations, traffic management and sales/customer service. Proven team builder able to establish business alliances and partnerships as well as a culture of sustained excellence. Skilled in implementation of Lean Manufacturing techniques such as Six Sigma Toyota Production System with demonstrated improvement in quality and productivity. Documented ability to achieve cost savings and efficient production through effective leadership.

Key strengths include:

Voice of Customer	Transformative Leadership	Culture of Accountability
Sales / Customer Service	Continuous Improvement	Employee Development
Sustained Positive Results	Culture and Change Management

EXPERIENCE

Confidential

Consultant

Specialist assigned to start-up operation for import / export domestic transactions. Created and continually improved SOPs for invoicing and numerous allied processes. Key contributor to Vendor Management program for largest client wherein freight variances were improved significantly due to robust Traffic Estimate process. Maximized revenue minimized errors by adhering to contract provisions and eliminating contract encroachment by client

Confidential

Foreign Trade Zone FTZ Leader

Managed all inbound and outbound transactions into FTZ including air, rail, ocean, truck shipments. Maximized benefits of export operations by management of FTZ entry and exit, handling SAP data feeds into FTZ computer software for manufacturing processes,
Effectively sustained compliance with all regulatory requirements of US Customs including inventory control, document submissions, and all related transactions incurring absolutely no penalties.
Provided exceptional customer service through interfacing data with Customs and other entities to effectively resolve problems and issues.

Confidential

General Manager

Provided overall direction, coordination and performance of manufacturing operation. Provided strategic leadership to administrative, production, engineering, maintenance, warehousing, quality and logistics team members. Transformed division culture through integrated skill-based pay component with pay-for-performance process into ACCESS database as part of Performance Management system.
Operated 24/7 manufacturing environment injection blow molding, injection molding, compression molding, and numerous secondary operations such as: labeling, inserting, printing, and assembly, producing 1.4B closures / year.
Customer Service manager. Total interface with the customer. Hosted visits. Brought in new business.
Excelled in regulatory compliance matters relative to food. The litany of agencies include: AIB American Institute of Baking , USDA, FDA, HACCP, SQF, ISO
Led management team of 7 to ensure on time delivery of quality product within, or above, standards of safety, budget, policies and procedures as well as customer requirements.
Reduced power cost expenses by 900,000 through establishing eligibility for energy subsidy which had not previously been filed.
Achieved highest American Institute of Baking audit results during consecutive years by surpassing normal professional standards, and received Best Practice citation for glass program.
Improved production efficiency from 88 to 94 and improved employee turnover by 50 by introducing, communicating and driving effective performance evaluation system.
Created Toyota 8-Step problem solving team to reduce scrap, and counter-measures improved scrap rate from 2.51 to 0.95 .
Attained superior profit / loss P L management with savings of 900,000 annualized by implementing Toyota Production System, including efficient product handling.
Reorganized manufacturing workspace, procedures and warehouse resulting in 17 reduction in overhead expenses and significant efficiency improvements in excess of 400,000 / year.
Reorganized production layout, achieving annual cost savings of 500,000 / year.
Achieved sustained superior P L performance through development of staff at all levels.
Successfully implemented and installed an Enterprise Resource Planning ERP / accounting system with barcode technology, achieving year-to-date YTD inventory accuracy of 99.6 .
Improved quality and productivity by initiating lean manufacturing techniques utilizing Six Sigma, Kaizen, 5S, and SMED injection and compression molding.
Implemented computer-based preventive maintenance PM system that produced maintenance work orders, reducing unscheduled downtime to

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