Summary

• 9 years of experience in Information technology in Development, Administration and implementation of solutions.
• Experience in multiple CRM's during the tenure.
• Experience in Multiple onsite assignments.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls,Force.com IDE, SOQL, SOSL.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and deployed workflows and approval processes for opportunities etc.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Proficiency in Object Oriented Languages
• Created multiple visual force pages for various requirement needs.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Experience in databases such as Oracle, SQL and MySQL.
• Excellent communication and inter-personal skills accustomed to working in both large and small team environments.
• Have undertaken Corporate Presentations for Clarify CRM./CSI Oracle 11i
• Have been a part of the Green Belt Project for EMC in Six Sigma
• Have single - handedly inducted people in Operations Quality.
• Awarded as a member of the best team for the year 2005-2006 at Patni Computers System Ltd.
• Have been assigned responsibility to interact with the clients and explore more business opportunities
• Received a certification of participation in a Management Development Program from Patni academy for Competency Enhancement

Technical Skills

CRM Applications - Salesforce.com, Siebel CRM, Clarify CRM 10.1 , Oracle E-Business Suite Force.com -Apex, visual force, Apex trigger ,SOQL, SOSL, Validation rules, workflow and approvals,App exchange,Eclipse, Salesforce.com, force.com IDE,Apex data loader, web services,site.com IT Tools,Toad, Putty, Remedy ticketing tool , PVCS, win SCP, winmerge,CBtoolkit, Siebel Tools , DD Editor, UI Editor, Dataex, Cbex,Dataloader Languages - Clear Basic, C ,SQL,Visual Basic,Apex,Java Web - HTML,JavaScripts,Visualforce Operating system -UNIX System level ,Windows DBMS - Oracle 9i/10g, Sybase,SQL Server Application Server Tuxedo

Work experience

Package Solution Consultant

Confidential Project - Development and Maintenance of Salesforce Applications used for the sales and service. Administration, Configuration, Implementation and support on Salesforce.com CRM. This project is based on Agile methodology to help businesses respond to unpredictability. Job Responsibilities -

• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Worked with field page layout customization for the standard objects like Account, contact,Leads, opportunities.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Have worked on moving data from external legacy system into Salesforce application using Apex Data loader CSV files.
• Involved in querying Salesforce tables using SOQL SOSL queries using Force.com Explorer.
• List views available on a page are implemented using hard coded SOQL statements. They cannot be modified by an end-user and do not correspond to the standard List Views available within salesforce.com User Interface.
• Created user accounts and managed the profiles.
• Worked on role hierarchy sharing rules to configure visibility.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Customized the Messages Alerts on the Home page.
• Designed and developed Visualforce pages for salesforce users as per the requirements.
• Created new Reports Dashboards.
• Implement Java Script.
• Developing Triggers with bulk-safe and have a minimum of 75 code coverage.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Involved in business process reviews.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Used Picklists, Dependent Picklists, Record Types to enforce data quality.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Worked on Site.com for the development of public web applications and web sites that run natively on Force.com
• Worked on Content management for managing the knowledge base and confidential documents of client.

Confidential

Package Solution Consultant

Project - Development and Maintenance of Clarify 10.1/Siebel 8.0 Applications used for the Call Centers Employees in telecom giant. Currently it has its CRM implemented in Clarify and this project is focused on replacing Clarify, IRIS Catalog Applications by Siebel 8.1 for Order Mgmt.

Job Responsibilities -

• Understand the business requirement of the project and review the detailed test cases been prepared by the testing team.
• Monitoring and making sure that all the required SLA's met and team is adhering to the work process.
• Development of enhancement projects based on Clarify 10.1 applications, UNIX shell scripting and Tuxedo services used and developed in the client environment.
• Understand the business requirement of the customer and create the feasibility documents for the developers
• Effort estimation of the projects and minor enhancements for the entire life cycle of the project development.
• Modules worked on Clear Call center, Policies and Customers, Clear helpdesk, Clear support etc.
• Impact analysis of the changes or the bugs that are found in the system.
• Over all maintenance of the Application Clarify 10.1thick client using clients internal tools and PVCS based environment.
• Responsible for delivering maintenance related deliverables on time to the customer.
• Responsible for the team of ten resources that are required to deliver the Development and maintenance related task.
• Monitoring and making sure that all the required SLAs met and team is adhering to the work process.
• Sharing the reports and daily discussions with the Client.
• Involved in application development and maintenance for new product offerings for the client on Clarify 10.1
• Involved in knowledge transfer of business processes from legacy CRM to new Siebel CRM implementation
• Coordinated across provisioning, billing and middleware teams for smooth execution of SIT
• Created RCA documents for major technical/quality issues
• Shared weekly/biweekly reports in Manager's meet for quality assessment
• Involved in conducting technical interviews and trainings for new recruits in the team
• Supported in all the phases of SDLC right from design to post production support
• Exposure to Rational Portfolio Manager
• Customization of Clarify forms through UI editor.
• Debug Clear basic code
• Preparation of Macro and Micro design for various projects

Confidential

Lead Analyst

Project - Development and Maintenance of Clarify 10.1/Oracle E-Business Suite Applications. Job Responsibilities -

• Customization of Clarify forms through UI editor.
• Debug Clear basic code
• Did rigorous testing in order to avoid defects during SIT.
• Provided privileges through Policies and customer and configure the products through product manger.
• Production of Functional and Design Specifications from Business requirements.
• Test Case Design and Execution. .
• Involved in the migration from Clarify 10.1 to Oracle 11i Oracle Install Base for EMC.
• Provided technical support to the team, helped in resolving issues and queries
• Prepare Program Specification
• Review of all deliverables
• Delivery Support