Technician Resume Profile

PROFILE

IT Support Technician with strong managerial and customer support background. Able to manage multiple projects while providing Level I, II and III hardware, software, network, and desk-side support.

PROFESSIONAL HISTORY

Confidential

IT Support Specialist

Provide immediate response and resolution to user Help Desk calls and other IT requests.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, networking hardware and software including MS Office.
Provide remote support to system users using RDC and VNC.
Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users and recommend and implement corrective hardware solutions, while understanding and meeting the needs of the user.
Create and manage user accounts, troubleshoot user logins in Active Directory.
Image and deploy new PCs using Acronis.

Confidential

Computer Support Technician/Network Technician

Provided highly visible support to over 500 faculty, staff and administrators across the district.
Performed bench-top diagnosis and repair on Dell and HP desktops laptops, HP printers.
Software troubleshooting including WIN 7 Enterprise, Vista, XP, OS X Lion, MS Office 2010, email, server connections and wireless connections.
Utilized MS SCCM, Windows Remote Desktop and ARD for remote troubleshooting resolution.
Managed 500 devices including PCs, MACs, printers, iPhones, iPads, iPods, and others.
Independently performed image creation, computer imaging and deployment utilizing Ghost and MS WAIK. Performed on-site installations, oversaw necessary diagnoses, repaired systems.
Performed routine hardware and OS maintenance.
Developed curriculum. Conducted faculty/staff training on new hardware and software in a classroom setting. Oriented new hires.
Managed computer and user accounts through Active Directory.

Confidential

Technician

Managed parts inventory database and supplied techs with needed parts.
Maintained 5 million parts inventory with less than .01 deviation.
Utilized remote desktop software to access client computers for troubleshooting and resolution.
Provided on-demand desk side troubleshooting and resolution.

Confidential

Sold database space for Internet search engine geared to engineers.
Consistently ranked in top three earners from a pool of 25.
Utilized WebEx software for remote demonstrations over the phone.

PRIOR EMPLOYMENT HISTORY

Confidential

Developed company website and all marketing materials using desktop publishing software.
Increase sales and market share through trade show attendance and nurturing of contacts.
Maintained market share via timely correspondences with customers and prospects.

Confidential

Independently managed large sales territory.
Increased territorial sales by 75 and profit margin by 35 in first year.
Presented profitability seminar to sales force resulting in 10 increase in profit margins.
Aided co-workers with laptop computer issues and helped to troubleshoot problems.

Confidential

Independently managed large sales territory
Presented time management seminar to sales force
Aided co-workers with laptop computer issues and helped to troubleshoot problems

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