Summary

• Good technical and analytical skills to comprehend business processes.
• Excellent in complying with business standards and procedures and working for the improvement of data standards and their quality.
• Perform data analysis, cleansing, correction, master data count, using ETL tools.
• Assist and part of Data Architecture team to develop standards for data flow in the MDM system.
• Excellent written and verbal communication skills and consistent academic performance.
• Effective self-management and balancing of priorities. Good command of analytical thinking and problem solver.

Technical Skills

• MDM, Material Master, Customer Master, IFS ERP, Salesforce
• Back Office Associates cMass data migration tool, Data Dialysis passive reporting tool, Cransoft and cConfig security,
• Databases: MS Access, MSSQL Server 2005, MSSQL Server 2008 Management Studio
• ETL Tool: AltovaSpy, Data Stage, IDOC
• Design Tools: Microsoft Visio
• Operating Systems: Windows 2003, XP, 2000,Vista, Windows7

Work Experience

Confidential

• Spearhead and created a first Master Data Management concept for the company globally. Started on a small manual scale to build for an automated process.
• Responsible for designing and implementing Master Data business process for customer master.
• Define the vision for Master Data Management MDM . Articulate and help demonstrate the business value of MDM to management.
• IFS ERP management experience on customer master data management system.
• Acquired knowledge to understand customer entities and how subsidiaries rollup to the parent company.
• Maintained customer hierarchy and credit limit process for global user community. Primarily worked on data cleansing, data profiling and data quality check on the existing customers in IFS.
• Created, and updated new/exiting customers upon request from business user communities in IFS.
• Help IFS/SF team in resolving issues related with customer profile setup, Parent/Child hierarchy and customer invoice.
• Configured, tested an automated email invoice functionality to help AP Finance/Operation.

Confidential

• Key deliverables to capture As Is process maps at L4 level, Data flow maps, CTQ Tree, Risk assessment.
• Identify break-points and Challenges and Pain points.
• Gaps to analysis baseline/benchmark LyondellBasell MDM performance with Market trends.
• Perform Root Cause Analysis to understand causes of issues being identified in Discovery process using the data and process flows.
• Suggested solutions/opportunities- prioritize using a 9Blocker.
• Built implementation roadmap with a help of a business case.

Confidential

• Monitored all Master Data workflows and processes for Variety/Material management in North America and ensured continuous improvements.
• Monitored Variety/Material master data quality in NA and related SAP systems to suggest and perform adequate quality improvement actions.
• Supported the implementation of global master data guidelines, policies and standards in NA.
• Defined the business requirements for data quality report and communicated to technical owners to develop and improve reports.
• Proactively identified data integrity and quality issues, in conjunction with other MDM BPAs and develop improvement actions.
• Ensured business needs are reflected within master data environment with a proper process and working documentation.
• Implemented training for business workflow users and MDM staff.

Confidential

• Interacted with the business users, source system owners, and project team members to gather requirements to write custom report for passive data governance validation process in SQL Management Studio 2008.
• Experience with usage of Data Load Templates of MM, Customer Master Data and LSMW Load Scripts to execute the Load within SAP environment.
• Execute valid Data Quality Business Rules within BOA Data Dialysis tool to deliver Data Quality Validation Reporting capabilities
• Added user accounts for cMass, Customer, Material, and Vendor modules.
• Support design and build of necessary template to load Master Data and Transactional Master Data Load Test data files into SAP.
• Helped team in SAP implementation cycle until Go-Live, support and trouble shoot user's security access issues.
• Write SAP passive data governance reports to validate Taxes based on material and customer master data.

Confidential

• Interacted with the business, source system owners, and project team members to gather requirements.
• For service operations, conduct and coordinate business analysis with business functional lead to define definition document and developed business process flow diagrams which are input to Functional Specs.
• Interacted with configuration and PI Team Leads to help understand the business solution design and implementation of the project.
• Perform detailed analysis of business and functional processes and requirement.
• Extensive data analysis on SAP Material MDM repository and, data mapping to define current data structure in legacy system to the new SAP CRM application.
• Gained knowledge of existing legacy system to help improve designing SAP CRM environment.
• Authored functional business specification and technical design documents.

Confidential

• Participated to discuss MDM Implementation architecture, MDM style and best practices for MDM management process and tools.
• Including process, registry, architecture, data quality, data mapping, and data structures, matching and merging algorithms. Experience and knowledge with the following: XML XML and XML Schemas XSD .
• Follow Data Quality/Master Data Management best practices, worked with Data Governance team to apply best practices rules.
• Review SAP Production support issue raised by SAP support team to carry out deep support function across multiple SAP components.
• Capable to operate and work on SAP Incident Management and/or Problem Management functions using Lotus Notes Call Tracking System for day to day operations.
• Involved in managing the Customer repository using the MDM Console including operations such as loading, archiving.
• Installed MDM Server and Clients Software components including Syndicator, Console, Import Manager, Import Server and Data Manager.
• Oversees ongoing master data maintenance activities adhering to governance guidelines.
• Coordinates technical archiving requirements and needs across modules and in consideration of legal requirements.

Confidential

• Support the analytic needs of a business unit by analyzing web traffic using clickstream tools such as Click Tracks, Omniture etc.
• Use standard BI tools, such as Crystal Report or Business Objects, to produce reports relating to outcomes.
• Create holistic dashboards by pulling data from different data sources and websites for presentations to senior management team.
• Collaborate with external partners such as Interactive Agencies to assist with data collection and reporting.
• Supervise development of SQL-queries/procedures for database and backend testing.
• Managed, configured and altered queries on SQL Server 2008

Confidential

• Managed corporate wide EDI Electronic Data Interchange activity including billing of all large Enterprise customers. Performed EDI production 1st level support to Trading partners and customers.
• Updated mapping functions as necessary to meet EDI X12 standards by ANSI CODE. Primary focus was day to day administering of EDI operations as well as increasing the use of HIPAA Standard EDI Transactions.
• Responsible for maintaining and monitoring of Trading Partner profile and communication mode information.
• Served as an expert on EDI and ensure that the client is in compliance with all applicable HIPAA and CPNI standards related to EDI. Coordinated testing plans with vendors. JCL missing EDI files to the customer. Prioritized, researched, tracked, and resolved EDI related issues with IT support and production team on escalations.

Key Accomplishments: Received management recognition as well as many customer appreciation letters.

Confidential

• Managed Ajilon's corporate customer relationships to their temporary hires who are working to fulfill clients EDI needs.
• Successfully interpreted and presented new seminars. Managed Verizon's EDI product marketing collateral.

Key Accomplishments: Won most incentives for achieving highest level of customer satisfaction. Was offered to become the EDI Specialist at Verizon which I accepted

Confidential

• Gathered and documented user requirements to developed Emerald online Recruiting and Staffing process.
• Provided support to evaluated, tested and implemented solutions to program enhancements and modifications.
• Performed integration test to ensure enhancements work properly as requested without affecting the exited system.

Key Accomplishments: Vice President commended my productivity, efficiency and professionalism including my precise documentation skills.

Confidential

• Developed variance analysis reports, internal audits and trend ad-hoc reports in the EXCEL spreadsheet.
• Ran SQL queries to analyzed discrepancies in the regional data number types. Prepared COGNOS reports to help Quality Management evaluate their quarterly performance.
• With the help of coordinators collected data in the form of EXCEL spreadsheets to prepared comprehensive periodic as well as ad-hoc reports using regional data.

Confidential

• Evaluated quarterly medical group's performances to help determine their year-end bonuses.
• Analyzed drug costs. Migration of extensive raw files using MONARCH to Access 97 utilizing tables, queries, forms, reports, SQL
• Prepared summary reports to provide trend analysis by extracting data to ACCESS, imported to EXCEL and prepared POWERPOINT presentations for management quarterly reviews.

Key Accomplishments: Prepared detailed graphics and trend analysis presentations to successfully persuade Management to institute drug cost efficiencies to reduce expense by increasing dollar incentives to medical groups.