Customer Service Advocate Resume

PROFESSIONAL PROFILE

Objective: To obtain a position in customer service I have previous experience in customer
service/marketing and I am detail-oriented, flexible and efficient team player who is capable of meeting
strict deadlines Proficient with MS word and MS Outlook and using Windows and Mac Software

PROFESSIONAL EXPERIENCE

Confidential
Customer Service-August 2008 to August 2008 Mechanicsburg PA
Took an assignment working for the above company in their call
center

Confidential
Customer Service-December 2005 to October 2006 Mechanicsburg PA
Responded to emails for the University of Maryland University College from
students needing transcripts, grades, diploma’s and to prospective students
seeking information about enrollment Handled graduate and undergraduate
questions
Took calls for TMG healthcare for Blue Cross/Blue shield Medicare
plus blue plan Using facets to document calls and Robo help knowledge base
and CCA to receive and make outbound calls

Confidential
Customer Service-September 2005 to December 2005 Mechanicsburg PA
Learned Raytheon, L-3 Communications and Abbot laboratories health care plans
Enrolled employees in their healthcare benefits for the new year and explained
relevant health care questions
Learned and used TPS and Clarify to input information and document calls
Directed complaints and incoming calls to appropriate departments

Confidential
Customer Service-September 2004 to October 2004 Mechanicsburg PA
Learned registration intake procedures
Handled registration intake calls
Directed complaints and incoming calls to appropriate departments

Confidential
Trainee-January 1999 to July 2001 York PA
Developed specific skill set through lectures and hands on experience
That skill set includes Tcp/Ip, NT Server and Workstation experiences, RAS,
cabling systems, data backup/restoration
Worked with colleagues on projects regarding designing and implementing
network architectures
Gained experience planning, designing, implementing, installing, configuring,
administering, supporting, maintaining, troubleshooting windows NT

Confidential
Collections Representative-January 1998 to January 1999 Harrisburg PA
Regularly called residential and commercial accounts to collect on past
due bills
Participated regularly in seminars to improve and maintain performance
Facilitated problem resolution and followed each account through until
collected upon or deemed uncollectable

Knowledgeable of the Fair Debt Collections Practices Act which was enacted

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