Field Engineer Resume Profile

OBJECTIVE

Seeking a Desktop Support Technician position. Utilization of my exceptional computer skills, abilities, and experience will ensure the company's success.

SUMMARY OF QUALIFICATIONS

Over five years of experience in Desktop Support, seven years overall in the IT Field
Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers, as well as laptops, hardware, software and peripherals
In-depth knowledge of documenting and upgrading hardware and software systems. Skilled in identifying, analyzing, and repairing product failures
Experienced in and able to train employees
Demonstrates ability to determine and recommend products or services suitable to the user requirements

EMPLOYMENT

Confidential

Senior Technical Support Analyst

Hardware

Lenovo desktops/laptops/tablets
Repairing failed hardware, hard drives, LCDs, keyboards, and motherboard replacement
HP laser printers: routine maintenance to complex component replacement, ie: DC controller, laser assembly, low voltage power supply, high voltage power supply
IBM/HP Servers

Operating Systems

Imaging and re-imaging machines, automated and manual builds of both Win Xp and Win 7
Windows profile rebuilds, USMT migrating user data to new machine, or Win 7 upgrade , registry changes, disk management
Post Deployment Support for Windows 7 upgrades
Installing Microsoft security updates and service packs

Software

Microsoft Office, Outlook profile rebuilds and re-installs, PST file management, Add-ins and configuration
Symantec full disk encryption SEE experience -Troubleshooting encryption errors, decrypting machines, data recovery with DART
HP web jet admin and print queue management
SCCM -troubleshooting WMI issues, scheduling application installs, troubleshooting failing installs, and inventory management
HPSM and HPAM -Creating and managing tickets, parts ordering, inventory management, inventory audits, and PCM audits
Confidential

Technical Support Analyst

Break-fix support, the same as I am currently doing under the Compucom contract
Confidential

Printer Deploy Technician

Deployed and configured Lexmark MFP printers in Sears locations

Confidential

Field Engineer

Software installs and hardware break- fix on desktop computers
Lexmark laser printer configuration, repair, and maintenance
IBM POS equipment repair and maintenance
NCR Scanner scale repair and maintenance
Inventory management and call planning to maintain SLA

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