PROFESSIONAL SUMMARY:

Siebel Consultant with 10 years of experience. About 9 years of experience in Siebel Application development and Application Maintenance projects. Possess project experience spanning several areas such as requirements gathering, design and implementation and testing and industry experience including Public Sector, Energy, and Pharma. Has a wide range of experience in Project Planning and Execution of different phases like Feasibility Study, Analysis Design, Build Test, User Acceptance Testing, and Production support.

Core Strengths in:

• Experience in Configuring, Scripting, Business Services, State Models, Audit Trail, Task Based UI, Data Validation Manager, Personalization Administration, Workflows, EAI
• Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to just Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists and Drilldowns.
• Worked extensively in BIP Reports.
• Experienced in Customizing the Siebel Open UI Application.
• Extensive working experience in areas of Call Center, Siebel Field Service, Sales, Pharma, Media, Public Sector, Oil and Gas Applications
• Knowledge on the Business Processes of Accounts, Contacts, Service Requests, Order Management
• Experienced in full life cycle of project development including analysis, design, development, deployment and production support.
• Worked in Siebel Implementation which utilized onsite-offshore model for Design, Development and Deployment.
• Ability to provide Level2 and Level3 support by handling and tracking the defects
• Hands on experience in Testing of CRM applications and also Test Planning and writing Test cases.
• Able to perform client setup including local installation and perform server jobs like DB Extracts.
• Ability to define and understand user's need and provide solution. Comfortable managing the team.
• Cross-Function Communication
• Troubleshooting Problem Solving
• Experience in converting the Functional design Document to the Technical Design Document
• Possess good debugging skills by using the log files and using Toad.
• Internally train the team members on the emerging new technologies.

Technical Specialized Skills

Functional:

• Extensive analytical and qualitative abilities
• In-Depth Functional knowledge of Siebel CRM applications version 8.1.x, 8, 7.x
• Knowledge of business requirements and system requirements methodology
• Strong presentation skills and Communication Skills and Knowledge of/experience with formal delivery methodologies

Software/Languages:

• Expert level skills in Siebel eScripting, Business Service, and Workflows
• Expert level skills in Siebel Configuration
• Extensive knowledge in Siebel EAI Web Services, XML, SOAP, VBC, EBC
• Proficient knowledge in Siebel Administration
• Working knowledge in Siebel OpenUI Methodologies and implementations

Technical Skills:

Professional Summary:

Confidential

Siebel Analyst/Developer

• Focus on providing useful and insightful intelligence to decision makers for the purpose of facilitating the development of pre-emptive action or to employ counter strategies to secure additional business
• Be responsible in creating more overhead
• Change from anecdotal to factual viewpoint
• Gain more granular information to intelligently analyze behavior
• Provide comprehensive look to share with all of M S vs. current market or business team perspective
• Provide honest view of UP's actions

Responsibilities:

• Understand the need of this implementation and provide apt and optimized solution to the client.
• Prepare Functional Design Document based on the requirements interpreted.
• Developing and customizing Siebel Open UI Application.
• Responsible for Configuring, Testing and implementing business process.
• Code reviews, Technical document preparation with respect to developed business process.
• Unit and system testing the developed requirements.
• Deploying in Development, Testing systems.

Environment: Siebel 8.1.1.11, Oracle 11g, Siebel Tools, PL/SQL

Confidential

Siebel Technical Architect/Team Lead/Developer

Responsibilities:

• Converting functional requirements into technical business processes.
• Developing and customizing Siebel Open UI Application.
• Created Inbound and Outbound web services to implement Electronic eField Ticket Process
• Responsible for Configuring, Testing and Implementing business process
• Code reviews, Technical document preparation with respect to developed business process
• Design, develop and deploy BIP reports.
• Implementing Task UI
• Created EBCs
• Perform functional testing of the application as part of the post upgrade tasks upgraded from 8.0 to 8.1
• Unit and system testing the developed modules.
• Deploying in Development, Testing systems.

Environment: Siebel 8.0.0.1/8.1.1.9/8.1.1.11, Oracle 10g, 11g, Siebel Tools, TOAD

Confidential

Senior Siebel Developer

Responsibility:

• Analyzing the business requirements and feasibility in implementing it.
• Conducting meetings with the Customer and organizing the Webex for the demo and preparing Meeting Minutes.
• Responsible for overall Siebel Application Design and Development by Configuring UI Layer, Business Layer and Logical Layer using Siebel Tools.
• Created TBC Transient Business Components to implement the Task UI
• Customized the application to auto trigger Task UI and Activity Plans through Scripting
• Involved in gathering the business requirements and prepare Technical Design Documents based on it.
• Worked on SLAs
• Developing unit test scripts and performed unit testing.

Environment: Siebel Financial Services, Siebel 7.8, Siebel Tools, TOAD, Oracle 10g

Confidential

Senior Siebel Developer

Responsibility:

• Responsible for handling the Change Requests and implementing them through scripting.
• Implementing the Data Validation Manager.
• Involved in Production support by handling defects.
• Performing Unit Testing, involved in functional testing process.

Environment: Siebel 7.8, Siebel Tools, TOAD, Oracle 10g

Confidential

Siebel Developer

Responsibility:

• Responsible for leading and developing Configuration Management Module.
• Responsible for Creating Business Components, Views, Screens, Audit Trail, State Model, extending table and implementing various functionalities like Applet toggling, Picklists, drilldowns etc. with extensive Customization using Siebel Tools.
• Using scripting where ever configuration doesn't fit the requirement.
• Worked on Workflows, Preventive Maintenance functionality.
• Involved in Project Closure Activities and Production support by handling defects.
• Responsible for developing Technical Data Design Documents.
• Design and execution of Test Cases based on Business Requirements.
• Performing Unit Testing, involved in functional testing process.
• Worked on modifying existing Siebel Reports Actuate Reports for report generation that helps to analyze the business in a better way.

Environment: Siebel 8.0.0.5, Siebel Tools, TOAD, Oracle 10g, Siebel HelpDesk

Confidential

Siebel Developer

Responsibility:

• Responsible for configuring various object definitions based on the technical design document.
• Responsible for customizing and configuring Business Components, Business Objects, Views, Screens and state models.
• Involved in creation of business service which transfers the service notes data to Assets Service Notes view based on business conditions.
• Interaction with business analyst team at onsite to understand customers business challenges and translates them into solutions by identifying the related Siebel functionality and configuring the vanilla objects.
• Developing Test Scenarios and running the Test Cases using Mercury Quality Center to test the functionality.

Environment: Siebel 7.7, Siebel Field Service, Siebel Tools, MQC, TOAD, Oracle

Confidential

Siebel Developer

Responsibility:

• Support and maintenance of the existing Siebel CRM application Levels 2 3 .
• 18 5 support model 3000 users spread across America and Europe.
• Consistently meet the defined SLAs.
• Root Cause analysis
• Providing functional and technical solution
• Gathering information from user on each issue
• Liaison between user and 4th level technical team
• Handling change request queries

Environment: Siebel 7.7, Oracle, Siebel Field Service

Confidential

Role: Siebel Developer

Responsibility:

• Configuring and customizing the requirements.
• Creating Business components, Views, Screens and extending tables.

Environment: Siebel Tools-7.5, Oracle, Sales Force Automation, Windows 2000

Confidential

Role: Siebel Developer

Responsibility:

• Responsible for Siebel Configuration using Siebel Tools
• Defined Object Definitions, which included Data Object Layer, Business Objects Layer and user Interface, object layers.
• Enhancement of Functionality of Siebel Business Components using Fields, Joins and Links.
• Designed and configured User Interface Objects which includes meeting the Business Specifications, which includes Screens, Views, Applets and Web Templates.
• Configured static pick lists, dynamic pick applets, MVG applets Implemented static drilldown and Dynamic Drilldowns.

Environment: SIEBEL 7.5, oracle