Service Team Lead Resume Peoria, Illinois - Hire IT People

Objective: To work for a well-established organization with the ability to apply valuable skills acquired through experience and education

Education:

Work Experience: Confidential, Peoria, Illinois, Guest Service Team Lead, October 2011-Present, Full-Time

Lead a safe and secure environment focused on incident and fraud prevention
Actively participate in the performance management process, including recognizing and coaching team members, providing meaningful feedback, write and deliver coachings, corrective actions, and performance evaluations
Ensure maximum work center efficiency by scheduling and delegating responsibility to team members
Lead a compliance culture to mitigate legal risk, including self & team) to applicable meal and break guidelines
Drive a safety culture and lead by example; recognize safe behaviors and coach unsafe behaviors, immediately addressing safety concerns
Participate in the interviewing process of prospective team members
Handle all products as necessary to ensure guest service needs are met
Train team members on how to deliver fast and friendly service; provide the ultimate guest experience
Guarantee the interior and exterior of the store is neat and clean

Confidential, West Peoria, Illinois, Child Welfare Specialist, August 2010-October 2011, Full-Time

Provided and coordinate a continuum of case management services on all levels of child welfare
Attended and participated in child and family team meetings
Compiled service plans that outline the services clients needed to complete to close their case
Submitted report to the court and attended court hearings on the client's progression in services outlined in the written service plan
Provided backup support for other works as requested
Transported clients as needed
Work in collaboration with the management team and other foster careteams

Confidential, Downers Grove, Illinois, Connection Center Specialist, November 2009 - August 2010, Full-Time

Confidential, Peoria, Illinois, Attendant, April 2005 - May 2009, Part-Time

Confidential, Chicago, Illinois, Youth Officer, June 2004 - June 2010, Volunteer Position

Effectively communicated important information to youth officers as directed by the Youth President and Director of the convention
Assisted the President as needed and conduct formal meetings when the President is not present
Registered convention members for classes and afternoon activities
Organized college fair for the convention youth target ages 17 and up; contacting local colleges and universities to come present the college or university