Senior Case Coordinator Resume

Career Summary Senior Case Coordinator with broad-based experience in ensuring productivity goals are met. Successful in positioning and growing case loads. Have developed unique strengths and achievements in building revenue, and increasing client base. Skills augmented through diverse educational and research experience with proficiency in SPSS and SAS. Selected accomplishments include: (1) Creation of successful business relationships with providers, ensuring strong day-to-day operations, securing services and growing in a retrenchment environment; (2)Development of partnerships with external providers and utilization of experience to coordinate services; (3) Doubling of existing client base within one year, in spite of uncertain geopolitical and economic climate; (4) Achievement of 100% client satisfaction, setting standard for excellence through course design; (5)Utilization of educational experience and social work acumen to restructure presentation and assessment, and; (6) Coordinated services through interdisciplinary teams increasing case load 50% while improving service quality.

Work Experience

Senior Case Coordinator, Confidential, 2007-Present. Responsibilities include: supervising staff of three with developing prospects and referral sources; creating and giving presentations, and; customizing the service to meet specific client needs. Work closely with diverse clients, individuals/families, businesses, law firms, medical professionals, county officials, and other not-for-profits. Manage implementation of behavioral activation therapy, from promotional to strategic. Possess superior communication skills, both oral and written. Specific training in budget control management, consumer loyalty and retention, organizational leadership, team building, and staff training and development education. Participated in pilot program to detect depression among Senior Citizens.

Medicaid Waiver Case Coordinator, Confidential, 2006-2007. Acquired new clientele through the acquisition, expansion, and retention of consumer relationships. Achieved client loyalty while increasing consumer retention through outbound calling. Increased growth with high volume of consumers and maintained existing cases using the highest delivery of consumer service. Effective implementation of agency-wide programs created to improve service performance, improve employee morale, and launch new programs.

Adolescent Case Supervisor, Confidential, 2005-2006. Parlayed experience and talent in this social services venue into a successful and growing establishment. Recruited, trained and managed volunteer staff directly involved with adolescents. Administered performance appraisals, providing coaching and counseling with feedback and recognition for volunteers.

Forensic Case Manager, Confidential 2004 -2005. Progressive and diverse positions in responsibility and compensation with clientele at this premiere institution. Developed broad-based experience in facilitation, training and administrative management.

Education M.Ed in Psychology BA, with honors in Psychology.

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