Contractor Resume Profile

Software Expertise

Windows XP and 7 Microsoft Office 2003-2010
Windows Server 2003, 2008 Active Directory, DHCP and DNS
Microsoft Exchange 2010 Microsoft SQL Server 2005
Symantec Ghost Symantec Antivirus Corp. Edition
LANDesk ChoicePoint and PGP full-disk encryption
LawManager Support Central, CA Enterprise Service Desk
Express Purchasing and Inventory System
Acronis Imaging software

Employment History

Confidential

Contractor, assisting users with installation of two-factor authentication software on laptops and smart phones.

Contractor, Desktop Support: Assisted with rollout of Windows 7 to approximately 600 users and desktop support:
Windows 7 rollout involved imaging and configuring hardware to replace Windows XP PCs, using Acronis and SCCM.
Worked on hardware and software installation and troubleshooting for approximately 600 active users, including remote users via VPN.
Received and handled support tickets from first tier enterprise help desk
Imaged and configured mobile devices

Confidential

Contractor: Assisted in hardware reconfiguration of used and new workstations and laptops, and other tasks as assigned. Imaged hardware using Acronis.

Contractor: Provided site tech assistance for a large scale workstation migration from Windows XP to Windows 7 for a group of dental practices in the Albany, NY, area b employed to assist in a workstation refresh and migration from Windows XP to Windows 7 at Wells Fargo Dealer Services in Colonie, NY.

Confidential

Contractor: Assisted with migration of PCs from Windows XP to Windows 7 at the Pittsfield office of Adecco.

Software training in QuickBooks 2010 in a classroom environment.

Confidential

Assisting with a major Active Directory domain consolidation and migration project additional help desk duties involving AD, Windows Server 2003 and 2008 , Windows 7 Enterprise.

Confidential

Trained in a classroom setting approximately 60 voluntary agencies private contractors with contracts with the NYS Office of Persons with Developmental Disabilities in the use of a proprietary web-based incident reporting system. I became familiar with the system, developed a written curriculum for the classes, and conducted classes throughout New York State.

Confidential

Officer.

Exercised sole management and planning responsibility for the agency's information technology infrastructure and delivery of information services. As Chief Information Officer, represented the OIG on the New York State CIO Council and co-chaired its Security committee March 2005-July 2007 . Experience includes:
Trouble-shooting issues remotely using LANDesk.
Working with several law enforcement applications, including NYSPIN and eJusticeNY, and the DMV database.
Working with end users to solve technical issues.
Managing preparation, installation, configuration and maintenance of the agency's case management software system, including preparation of user and technical documentation.
In charge of configuring Blackberry devices.
Installed and administered Windows 2005 and 2008 servers, including servers hosting Microsoft SQL Server databases administered Linux servers providing firewall and spam-blocking capability.

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