Operational support Resume Profile

Summary of Qualifications

Occupational Experiences: Client Relationship and Supplier Management, Issue Resolution, Test Planning and Execution, Process Mapping with Microsoft Visio.
Software Skills: Microsoft Office, PeopleSoft 8.8, 9.1, and 9.2, PeopleSoft Query, Oracle CRM, ADP Applications.

Experience

Confidential

Acted as Design Architect in support of PeopleSoft 9.2 Implementation of Canadian Payroll for over 8,000 employees:
Analyzed and documented requirements for the existing Canada payroll process.
Researched and tested all potential solutions for the future state process.
Created test case scenarios in PeopleSoft test environments for each requirement t ensuring design met regulation and processing rules.
Developed third party payment solution including new authorization roles and procedures for accurate processing.
Maintenance of PeopleSoft configuration:
Assumed ownership of earnings and Retroactive pay tables.
Identified and eliminated redundant shift configurations resulting in simplification.

Confidential

Payroll Analyst for GE Global Employee Services providing payroll and leave services for over 500,00 active employees and retirees:
Coordinated leave plan configurations in support of twenty one business reorganizations.
Validated leave plan enrollments and balance transfers for over 5,000 employees.
Communicated and investigated large negative retroactive payments during payroll processing and guided HR through the correction process.
Act as subject matter expert and technical resource for retroactive pay job failures and escalations from GE businesses.
Worked with Business HR t research and resolve over 200 client issues involving retroactive payments and Leave plan eligibility.
Retroactive pay and Fair Labor Standards Act FLSA subject matter expert for the PeS 9.1 Upgrade Project:
Supported design architect with PeopleSoft development and testing of retr pay and FLSA processes for 9.1 upgrade.
Identified root cause of issue causing payroll calculation errors and worked with project team on testing systematic fix.
Educated vendors on system enhancements ensuring minimal customer impact.
Managed special projects including:
Retr pay Automation: Supported technical team with design creation, and testing of retr pay automation tool resulting in 52 hours of operational support savings per year and elimination of input errors.
Webi Report Project: Analyzed 3,000 transactions in support of Webi reporting project t identify process inefficiency resulting in 49,000 in annual savings
Peoplesoft Implementation of Puert Ric Payroll: Ensured GE's compliance in test creation and validation of FLSA Alternate Overtime State requirements.

Confidential

Operational support of the GE Retirement Plan:
Researched and corrected participant errors in the Fidelity Investment system.
Resolved employee and HR complaints and questions via the CRM customer tracking tool.
Wrote Standard Operating Procedures SOP and trained India-based team on the process in support of company efforts t outsource manual work.
Assisted the Transitions team by validating 401k balance loads and testing 401k contribution deductions for mid-year acquisitions.
Contributed t several special projects:
Documented test cases in support of enhanced Roth IRA rollover functionality resulting in 500 hours per year in payroll processing savings.
Ensured successful 401k deductions on a union contract negotiated payment. Provided estimates t finance team and validated deductions utilizing SQL query for 22,000 recipients.

Confidential

Responsible for monthly closing activities reported t corporate office:
Compiled journal entries.
Performed bank, A/R, and A/P account reconciliations.
Budget versus actual variance analysis of financial statements.
Performed accounts receivable and accounts payable functions:
Balance accounts receivable daily.
Interact with external customers in accounts receivable collection.
Work with freight suppliers and shipping department t process freight invoices.
Other essential job functions include:
Compiled reports for monthly financial package.
Processing of weekly payroll using ADP applications.
Processing of monthly management and bi-annual profit sharing.

Confidential

Responsible for monthly closing routines of 15 billion Savings and Security Program:
Ensured Bond processing by reconciling quarterly.
Compiled trust documentation for leadership reporting that included fund gains/losses.
Performed monthly employee, employer, and catch-up contribution reconciliations.
Reported GE Stock and trust valuations t upper management.
Monitored federal and state tax processing by performing daily and monthly reconciliations.

Confidential

Monitored 15 billion Savings and Security Program
Performed thirty monthly account reconciliations.
Verified dollar and share value of purchases and sales of retirement funds.
Provided team analyst support by participating in monthly closure and reporting on 5500 headcount filing process.

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