Experience Profile

• Has total IT experience of more than 12 years and has proven ability at:
• Creation, up-gradation and maintenance of software packages or Microsoft MSI files using AdminStudio InstallShield , Wise for Windows Installer, Wise Package Studio using to be deployed via System Center Configuration manager, Novell Application Launcher NAL
• Create and update scripts using VBScript for software packages
• Proficient in the use of Visual Basic 6, SDK API 32 Programming in VB, SQL queries, Active Directory and Group Policy Objects
• Managed Application Support, UAT, QA efforts of software packages
• Create test plans for UAT and testing teams
• Support products thru out their life-cycle including deployment, up-gradation and maintenance
• Worked as liaison for development, end user and deployment teams
• Experienced in Client Server business applications in Material Resource Planning Manufacturing, Inventory, Purchase, Sales, Financial accounting and Medical Software applications
• Good understanding of System design, documentation, and development
• Good understanding of life cycle of SDLC
• Possess good communication, interpersonal, technical, organizational skills with an ability to adapt in changing environments
• Energetic and self-motivated team player
• To work in both independent and team environments

Technical/Business Expertise

• Operating System : Win7, Windows XP, Unix Basic
• Installation Software: Microsoft MSI, AdminStudio InstallShield , Wise Package Studio, Wise for Windows Installer, Orca, App-V
• Programming : Visual Basic, C Basic
• Database : Oracle, SQL Server
• Configuration : SCCM 2012, ConfigMgr 2012, Orchestrator, SCCM 2007, ConfigMgr 2007, SMS, Active Directory, Group Policy Objects GPO , Perforce, VSS, BigFix, PolicyPak, NetIQ
• Productivity Tool : Microsoft Office Suite, Microsoft Project, Microsoft Visio, RegMon, FileMon, Ghost, PQI
• Scripting : PowerShell, VBScript, Java Script Basic , Perl Basic
• Financial : Basic understanding of Stocks Market, Mutual Funds, and Derivatives

Professional Experience

Confidential

Energy Transfer Partners

• Working as Application Packager and SCCM Consultant for Energy Transfer Partners, TX, USA. Some of the key features and responsibilities highlighted below:
• Define packaging standards
• Streamline the processes and provide feedback for continuous process and standard improvement
• Creation, upgrade and maintain Microsoft MSI files using Wise Package Studio 8.0
• Create SCCM 2012 packages for deployments for distribution to a locked-down Windows 7 environment
• Use virtual images for engineering and testing
• Troubleshooting application functionality, compatibility and distribution issues in an enterprise environment
• Create SCCM Configuration Items and Baselines
• Create SCCM collections
• Create SCCM reports and Queries
• Create and maintain Group Policy Objects
• Identify Microsoft Tuesday patches
• Download and distribute patches
• Create and schedule deployment for monthly patches
• Create Windows 7 8 image files for deployment
• Maintain and update task sequence for new updates computer
• Create driver packages for deployments
• Create and deploy App-V packaged using SCCM 2012
• Troubleshooting application installations and issues with OS base load
• Root cause analysis on issues that involved the Windows 7 deployments
• Handle UAT and QA efforts for application packaging
• Engages Software Distribution for production deployment of application packages
• Create Knowledge Base articles to help technicians resolve issues
• Collaborate with other support teams to get issues resolved quickly
• Software Tools Technologies:
• Wise Package Studio 8.0, Wise Script, Windows 7, App-V
• SCCM 2012, ConfigMgr 2012, Orchestrator, Active Directory, Group Policy Objects, Windows Server 2012, Remedy
• VBScript, Orca, PolicyPak
• ProcMon, FileMon, RegMon, NetIQ, PowerShell

Application Packager and SCCM Consultant

Confidential

• Worked as Application Packager and SCCM Consultant for ConocoPhillips, OK, USA. Some of the key features and responsibilities highlighted below:
• Define packaging standards
• Creation, upgrade and maintain Microsoft MSI files using AdminStudio 10.0
• Create SCCM 2012 packages for deployments.
• Engineering application packages for distribution via SCCM 2012 to a locked-down Windows 7 environment
• Use virtual images for engineering and testing
• Create SCCM Configuration Items and Baselines
• Create SCCM collections
• Create SCCM reports and Queries
• Troubleshooting application functionality, compatibility and distribution issues in an enterprise environment
• Troubleshooting application installations and issues with OS base load
• Root cause analysis on issues that involved the Windows 7 deployments
• Handle UAT and QA efforts for application packaging
• Engages Software Distribution for production deployment of application packages
• Migrating Windows XP applications to Windows 7
• Mentor junior packagers
• Prepare documentation for packages
• Create Knowledge Base articles to help technicians resolve issues
• Streamline the processes and provide feedback for continuous process and standard improvement
• Collaborate with other support teams to get issues resolved quickly
• Software Tools Technologies:
• AdminStudio 10.0, InstallShield Editor 2011, Windows 7
• SCCM 2012, ConfigMgr 2012, Active Directory, Group Policy Objects, Windows Server 2008
• PowerShell, VBScript, Orca, Remedy
• ProcMon, FileMon, RegMon,

Application Packager and Desktop Engineer

Confidential

Lead Desktop Engineer for AisaPac region

• I worked on Win7 Migration from existing Windows XP build for Laptops/Desktops/VDI Sessions. Responsibilities include coordination of users captured data related to applications/hardware compatibility with Win7. Arrange management level meetings for migration updates and send consolidate reports to management for review purpose. Some of the key features and responsibilities include:
• Create, update and maintain software packages or Microsoft MSI files using AdminStudio to be deployed via System Center Configuration manager or SMS
• Handle UAT and QA efforts for software packages
• Address and resolve Bugs and changes that are filed against the software packages
• Act as the liaison with application stakeholders and vendors
• Handle UAT and QA efforts for newly released builds of iSpace Windows7 and Onedesk Windows XP
• Create and update test plans
• Deployment, up-gradation and maintenance of Microsoft MSI files using SMS and SCCM
• Support products thru out their life-cycle including deployment, up-gradation and maintenance
• Work as in betweener for development, end user and deployment teams
• Participate in developing processes and standards based on requirements for Onedesk Win XP and iSpace Win7 OS
• Manage and support sites for Onedesk WinXP build
• Support, test and evaluate approved hardware for firm
• Troubleshooting and engineering Windows7, Windows XP and Microsoft Products like Office, Communicator etc
• Providing support in creation/configuration of AD Domain Local and Global groups in Active directory windows 2003
• Providing support to manage GPO changes for the products
• Coordinate action items amongst internal service delivery teams
• Provide operation support and diagnostic for OS and application issues
• Participate in continuous user, system and processes productivity improvement
• Software Tools Technologies:
• AdminStudio, Windows XP, Windows 7
• Active Directory, Group Policy Objects
• VBScript, ProcMon, FileMon, RegMon, Orca
• Microsoft Office productivity apps for project documentation status reporting

Application Packager

Confidential

• Desktop Engineering team is helping TD Ameritrade determine and define the requirements for application packaging standards for TD Ameritrade. Team will develop final processes and standards based on requirements gathered during the discovery and definition process. Some of the key features and responsibilities include:
• Repackaging applications by creating Microsoft MSI files using Wise Package Studio 8
• Handle UAT and QA efforts for application packaging
• Create and update test plans
• Deployment, up-gradation and maintenance of software packages / Microsoft MSI files using SCCM or SMS
• Help TD Ameritrade to upgrade their Office 2003 and Office 2007 users to Office 2010
• Create strategies for Office 2003 and Office 2007 applications for Office 2010 migrations
• Coordinate action items amongst internal service delivery teams
• Address and resolve Bugs and changes that are filed against the software packages
• Participate in continuous user, system and processes productivity improvement
• Software Tools Technologies:
• Wise Package Studio 8
• Visual Basic Script, WinBatch 2010, FileMon, RegMon, Orca
• VMware
• Microsoft Word, Excel and PowerPoint for project documentation status reporting

Application Packager and Desktop Engineer

Confidential

• Desktop/Office Integration team is responsible for packaging and supporting Office 2003, 2007, and 2010 suites for more than 70000 desktops that included Citrix servers. Some of the key features and responsibilities include:
• Packaging repackaging in-house and third party applications by creating Microsoft MSI files using AdminStudio
• Deployment, up-gradation and maintenance of Microsoft MSI files using SCCM and SMS
• Handle UAT and QA efforts for application packaging and other products
• Support products thru out their life-cycle including deployment, up-gradation and maintenance
• Work as in betweener for development, end user and deployment teams
• Create and update test plans for UAT and testing teams
• Office 2003 and 2007 application suite customization and support i.e. integration, engineering
• Act as the liaison with application stakeholders and vendors
• Maintain and advance relations with internal Application Development teams and some external vendors
• Closely worked with development and quality assurance team
• Development of productivity tools
• Coordinate action items amongst internal service delivery teams
• ADM template creation for in-house developed products
• Create strategies for Office 2003 to Office 2007/Office 2010 migrations
• Create updates/ deploy security patches and service packs for more than 70000 desktops using Bigfix/SCCM/SMS
• Creation and deployment of Office product GPOs for more than 70000 desktops. Manage changes for the products using GPO settings.
• Create project documentation
• Address and resolve bugs and changes that are reported for applications
• Provide operation and diagnostic support for application issues
• Participate in continuous user, system and processes productivity improvement
• Software Tools Technologies:
• AdminStudio 7.5, InstallShield Editor 2009
• Visual Basic 6, VBScript, Perl, SCCM, FileMon, RegMon, Orca
• Windows 2003 Server - Active Directory / Group Policy Objects
• Microsoft Word, Excel and PowerPoint for project documentation status reporting

Application Packager / Team lead

Confidential

• Application Integration team is responsible for repackaging setups created in proprietary tool called OMS into Windows Installer. Some of the key features and responsibilities include:
• Repackaging setups created in proprietary tool called OMS by creating Microsoft MSI files
• Deployment, up-gradation and maintenance of Microsoft MSI files
• Project documentation
• Resource management and status reporting
• Manage UAT and QA efforts
• Prepare status reports
• Provided operation support and diagnose application installation issues
• Scheduling monitoring of project/task
• Contributed in improving user, system productivity and processes
• Software Tools Technologies:
• Microsoft MSI, Wise Package Studio 5.2
• Visual Basic Script, SCCM, ProcMan, FileMon, RegMon, NetMon, Orca
• Microsoft Project for scheduling monitoring of project/task
• Microsoft Word, Excel and PowerPoint for project documentation status reporting

Application Packager

Confidential

• I was responsible for packaging and creating Windows Installer for in-house developed product, which was developed for client, Interwise Israel . Some of the key features and responsibilities include:
• Packaging and creating Microsoft MSI files for in-house developed product
• Deployment, up-gradation and maintenance of Microsoft MSI files
• Closely worked with development and quality assurance team for UAT and QA efforts
• Provided operation support and diagnose application installation issues
• Contributed in improving user, system productivity and processes
• Project documentation
• Software Tools Technologies:
• Microsoft MSI, Wise for Windows Installer
• Visual Basic Script, SMS, FileMon, RegMon, Orca
• Microsoft Word, Excel and PowerPoint for project documentation status reporting

Application Packager

Confidential

• I was working with Mphasis, India to meet our client's JP Morgan Chase India, need of packaging, repackaging legacy setups and in-house developed products into Microsoft MSI files. Some of the key features and responsibilities include:
• Packaging and repackaging legacy setups and in-house developed products into Microsoft MSI files
• Deployment, up-gradation and maintenance of Microsoft MSI files
• Manage UAT and QA efforts
• Provided operation support and diagnose application issues
• Project documentation
• Software Tools Technologies:
• Microsoft MSI, Wise Package Studio 3.2
• Visual Basic Script, Novell ZenWorks, FileMon, RegMon, Orca
• Microsoft Word, Excel and PowerPoint for project documentation status reporting

Confidential

I was working with Rhombus Technologies Pvt. Ltd., India to meet our client's ATOS Origin India, need of packaging, repackaging legacy setups into Windows Installer. Some of the key features and responsibilities include:

• Packaging and repackaging legacy setups into Microsoft MSI files
• Manage UAT and QA efforts
• Provided operation support and diagnose application issues
• Project documentation
• Software Tools Technologies:
• Microsoft MSI, Wise Package Studio 3.2
• Visual Basic Script, FileMon, RegMon, Orca
• Microsoft Word, Excel and PowerPoint for project documentation status reporting

Confidential

This product was developed for Cyber Caf Administrators to observe activities of a terminal user. Administrator can view all pages viewed or applications used by the user. Report on files and their paths deleted by users. Keep track of users chatting sessions and the contents. Prevent users from accessing blocked applications including banned sites, word documents etc. Moreover, Administrators can shut down a terminal remotely using this tool.

Confidential

This product was developed to detect spyware running on a machine. It kills the process or terminates the execution of software after verification. Killing a process uses two approaches by checking the running process threads that are intruded in operating system and cross checking the existing database provided with the tool. Application was also capable of hiding and protecting system file s and folder s with password. Have utilities like Program Launcher, Daily Scheduler, Auto Password submission for web pages etc.

Some of the responsibilities include:

• Module Design and development
• Quality Assurance and UAT Testing
• Closely worked with development and quality assurance teams for UAT and QA
• Provided operation support and diagnose for application issues
• Contributed in improving user, system productivity and processes
• Software Tools Technologies:
• Visual Basic, API 32 SDK Programming, XML, C , MS Access
• Microsoft Word, Excel and PowerPoint for project documentation status reporting