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It Technician Resume Profile

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Professional Summary

Technical support professional with 14 years of experience troubleshooting hardware, software and networking equipment. Experience includes desk side, phone and remote support for users worldwide. Works well independently and as a team player.

Technical Skills

  • Software Dameware for remote support. Microsoft Office 2000-2013, Microsoft Lync, Office 365, Active Directory, Sharepoint.
  • Operating Systems Windows XP/Vista/7/8. Windows Server 2008.
  • Hardware All PC, Laptop and server related hardware.

Professional Experience

Confidential

Technical Support Analyst

  • Responsible for day-to-day support for end-users both on-site and remotely.
  • Responsible for installation, deployment and support of desktop/laptop/mobile devices/peripheral devices hardware and software.
  • Configure, install, maintain and repair PC hardwre, software and LAN connections
  • LAN workstation support
  • Hardware and software inventory management

Confidential

Workstation Support

  • Responsible for rollout and installation of workstation hardware, software and peripherals.
  • Migrate from Windows XP to Win7
  • Performed IMAC's of equipment from site to site
  • Completed data back-ups and restorations for users
  • Inventory management

Confidential

Premise Technician

  • Install AT T VOIP telephone, high speed internet and IPTV services
  • Provide phone support to customers with hardware or network issues
  • Responsible for ordering supplies and truck inventory

Confidential

IT Technician

  • Responsible for troubleshooting, diagnosing, and repairing POS equipment and all peripherals
  • Provided break/fix and phone support for Lexmark and HP printers
  • Diagnosed network connectivity issues
  • Responsible for inventory of all parts and work completed

Confidential

Field Support Technician

  • Responsible for troubleshooting, diagnosing, repairing, wiring, and providing preventative maintenance of NCR, IBM, and Dell computers.
  • Serviced Lexmark, Xerox, and HP printers
  • Installed and configured Cisco Access Points
  • Maintained accurate paperwork on work performed and parts used. Ordered supplies to maintain stock.

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