Administrative Assistant Resume Profile

HIGHLIGHTS FOR QUALIFICATIONS

PROFESSIONAL EXPERIENCE

Position: Receptionist, promotion to Secretary

Confidential

Received and provided general information to walk-in visitors and directed them to the correct state office
Provided information to the public as first level state phone operator for the State of Iowa and transferred callers to the correct state offices as requested
Responsible for obtaining security badges to new employees and contract workers and collecting them after they left employment and replacement badge when needed
Obtained vehicle decals for new employees and contract workers
Transcribed for the Iowa Telecommunications Technology Committee ITTC monthly managers' meetings
Updated the Iowa Communications Network ICN internal directory as well as the State Operator phone directory as needed

Position: Clerk II

Confidential

Worked with the general public in assessing each client for qualifying requirements in obtaining Women, Infants and Children WIC nutrition program assistance according to the State of Georgia guidelines by income standard levels.
Scheduled appointments for each new client visits and rescheduled returning clients as required.
Processed new folders for new clients and reassessment for qualification returning for clients.
Have great customer service skills as well as professional and courteous telephone skills
Knowledge of the computer, copier, fax and other office machines
Communicated with difficult customers with tact and diplomacy

Position: Clerical temporary jobs

Confidential

Worked temporarily at a Car Insurance agency entering data for the company.
Worked at Conglobal Industries at a chassis refurbishing location. Daily data entry of receipts every day concerning chassis needing to be rebuilt and completed.

Position: Administrative Assistant II

Confidential

Performed receptionist duties of answering telephone
Greeted visitors and providing agency information in a courteous manner.
Responsible for distributed forms needing to be faxed or copied and also opening and closing the doors to the office
Entering food stamp data accurately and running daily down line printout, stocked supply order each month, backup for preparing the outgoing mail, backup for assigning new case numbers to filed
Preparing case files folders and maintaining case record log
Screened and scheduled food stamp applications

Position: Administrative Assistant II

Confidential

Answered telephones, scheduled social workers from 67 counties of Alabama for different type social worker's classes of GPS, ACT I, Underlying Conditions recertification courses
Helped with printing certificates, typed and edited several policies training documents according to the policy guidelines made copies with other areas of the Family Services as needed
Created training calendar for all the training classes to accurately keep track of where the trainers were and type classes would be needed for a 6-month period
Mailed training material to training locations in a timely manner