Training Developer Resume Profile

certified instructional technologist

Instructional Design and Development Human Performance Technology

Team Leadership e-Learning Performance Support

Passionate and successful training professional with extensive progressively responsible experience serving internal and external clients in a wide range of industries, domestic and international. Skilled at managing teams of training professionals through all phases of the ADDIE process. Familiar with a wide variety of delivery media including Web-based courseware and simulations, on-line help, CD, instructor-led virtual and traditional , self-paced, and blended.

core competencies

Human Performance Technology Process design and development Diagnostic assessment Intervention design and implementation	Design Performance-based objectives and skill checks Lesson content, interactions, delivery methods Templates and style guides	Implementation Conduct train-the-trainer Conduct pilot testing Assist subject-matter experts to perform reviews
Analysis Performance analysis Task analysis Skill hierarchy	Development Write lesson content Select and modify graphics Create instructor guides, learner guides, and job aids Author Web pages and interactions	Evaluation Design test items to match objectives in performance, conditions, and criteria Apply pilot and SME assessment data to revisions

employment history
Confidential
Senior Training Specialist

Responsibilities same as for previous position and expanded to include managing contract resources, assisting business development teams with proposal estimates, consulting with project managers on risks and mitigation strategies, providing input to hiring and team selection decisions, performing LMS/LCMS management tasks. Developed numerous methods for improving team productivity. Advised senior management on tools and LMS/LCMS platforms.

Advanced Training Specialist

Confidential

Responsible for designing and developing courses for companies who need support for large training initiatives. Respon sible for development of extensive courseware using various tools or an LMS/LCMS. Led customer SMEs, sponsors, and instructional designers to determine optimal course design considering content type, learner audience, technical en vi ron ment, and project requirements. Led project teams, often performing extensive coaching and tutoring. Officially designated as one of three organizational experts in ISD. Designed and created style guides, procedure guides, lesson and course templates, both paper-based and electronic. Managed language translation and course cloning process. Assisted with training delivery as needed.

Highlights

Abbott Labs	Created a course with a re-usable design and content. This allowed HP to sell the content to multiple customers, vastly increasing profit margin and obtaining additional customers for the portfolio.
Avaya	Led a team of 20 located in four countries to produce a curriculum of 7 WBT courses, all of which were delivered prior to the required date and under budget.
Canada Post Corporation	Led a team to create the first-ever WBT course for this customer. The customer was so satisfied they awarded HP eight additional courses.
Coastal Federal Credit Union	Led a team to create instructor-led courses for the rollout of a new operations software. All courses were completed on time and budget with highly satisfactory feedback from both learners and corporate sponsors. The credit union reported that on opening day there were no incidents due to a performer's lack of knowledge or skill at using the system.

Confidential

Instructional Designer

Responsible for introducing criterion-referenced instruction CRI and performance technology. Tutored colleagues using one-on-one sessions and formal workshops. Revised courses using ISD principles for improved effectiveness and ROI. Developed and conducted management training for customers and staff. Completed numerous human performance technology projects. Designed and implemented a coherent sales process. Attended ISPI functions.

Highlights

Designed and implemented a coherent sales process for reservation call center agents. Resulted in in creas ed sales, decreased time/cost of training, and greatly improved customer satisfaction. Awarded Employee of the Year for this effort.

Redesigned course, reducing duration from 80 to 20 hrs. This resulted in annual savings of 148,500 in payroll. Additional profitability gained from students entering production earlier, reductions in use of facilities, overhead, etc.

Conducted performance analysis in a call center department with a nine month work backlog and customers worth 15 million annually who were threatening to pull their business. I uncovered 12 performance disconnects and developed a plan to address each. My recommendations eliminated the backlog within 30 days and no customers were lost.

Confidential

Training Developer

Responsible for developing, and revising ILT courses for reservation agents. Topics: telephone sales, system operation, product knowledge, customer service, and listening skills. Developed job aids and graphics. Conducted new hire orientation and assisted trainers as needed.

International Reservation Agent

Responsible for answering inbound calls for reservations in countries outside the US according to standards, entering reservation information accurately into booking software, and providing customer service.

Domestic Reservation Agent

Responsible for answering inbound calls for reservations in the US according to standards, entering reservation information accurately into booking software, and providing customer service.

Software Tools

Web	Simulations	LMS LCMS	Utilities
Dreamweaver Fireworks Articulate Camtasia	SnagIt HTML JavaScript CSS	Captivate SoftSim Video Sound Premiere Pro After Effects	Outstart Evolution Operitel LearnFlex dominKnow Claro DigitalThink JD5	MS Office suite Acrobat SharePoint WinZip Information Mapping

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship