Systems Specialist Resume Profile

HIGHLIGHTS

Skilled communicator and acknowledged leader with a reputation for motivating large teams to achieve business objectives and forging strong internal and external client relationships. Diverse industry experience, with over 15 years of instructional design, training and coaching ranging for employees to C-level executives.

AREAS OF EXPERTISE

Application Specialist Client Service Training Scheduling Email Marketing
Adult Learning Methodologies Curriculum Design Networking and Troubleshooting Professional Writing
Technical and Conceptual Training Marketing Automation Social Networking Video production
Desktop Technical Support Corporate Culture Training Process Design eLearning Social Media
Sales Demonstrations Education and Government Marketing Surveys, Statistics, Forms, Landing Pages

PROFESSIONAL EXPERIENCE

Confidential

Instructional Designer / Trainer

Present internal and external client training for Silverpop Engage Marketing Suite Classroom and Virtual
Create and maintain complete software curriculum for Silverpop Engage and CoreMotives
Conduct Onsite presentations and custom training travel 30
Develop and Maintain Training Documentation Repository including creating course catalogs, recommended learning paths and sales information sheets for all Silverpop Products
Plan, teach and host training events in various cities for Certification Program
Develop, maintain and deliver Customer Service New Hire Curriculum
Maintain and schedule all external classes worldwide
Grade, update and maintain custom Certification Program Fundamentals and Professional
Collaborate with development team to test and present rollout training on new software enhancements
Maintain Web-Based Curriculum and upload schedules, how-to's, and other job aids to internal SharePoint Site
Contribute articles to the Knowledge Base for customer support
Work with SMEs to research and develop new course materials
Film and produce corporate video projects trainings, product marketing efforts, client testimonials, executive interviews, MOTDs

Confidential

Instructional Designer / Trainer

Present internal and external client training for iSystems Evolution Payroll Software, Lawson Human Resources Suite v. 8.1, PwHRSource , American Payroll Association Certification and Continuing Education coursework
Facilitate and assist with BB T University courses Perfect Client Experience Basics and Leading Perfect Client Experience, Anti-Money Laundering, and Suspicious Activity Reporting training
Construct process flows, scripts and reports in preparation for SAS70 audit, internal audit and Six Sigma projects
Develop custom documentation and online learning curriculum using Oracle User Productivity Kit
Create client service surveys, statistical analysis, announcements and marketing surveys for all areas of business
Collaborate with development team to test and present rollout training on new software enhancements
Simulate pre-sales demonstrations and complete Request for Proposals to prospective clients

Confidential

Software Consultant

Provided training and technical support for the Lawson HR Suite v. 8.1 Benefits, Payroll, and Human Resources
Assisted with project planning, implementation, and change management directives
Created custom documentation and training process flows for application end users

Systems Specialist

Implemented and train database software for all 86 schools, over 200 users Pentatmation, Star Base School Suite
Assisted end users on multiple platforms - networking and software related issues
Trained all district users on the State of Tennessee Education Information System EIS and email systems
Designed and delivered presentations, analysis and updates on department projects
Created and maintained interfacing relational database using FileMakerPro for Hearing and Vision Services
Developed custom reports and informational data segments using Oracle Discoverer
Problem-solved issues and maintained the Student Management System.
Assisted System Administrator in user management and system maintenance as well as data integrity.
Maintained a high level of security in regards to sensitive and confidential information
Organized all aspects of district-wide events and meetings including creating custom documentation, presentations, catering, and event planning

Traveling Technology Consultant

Provided training and technical support on installed applications and operating systems
Developed and presented course materials for conferences and in-service meetings
Audited, balanced and maintained technology accounts for over 1 million in Federal and State Funded Instructional Technology Projects
Assisted the State Department of Education with Form 470 filing to the FCC for all school districts and received over 50,000,000 in eRate Funding for Technology in Tennessee as a result of these filings Nashville, TN
Managed office for secretary, two interns and two supervisors

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