EXPERIENCE SUMMARY: Experience working in manufacturing, healthcare and financial fields:

Business Architecture supporting corporate relations contracts and leading Solution Definitions steps of the Portfolio Management Process. Including conceptual modeling, strategic architecture planning, analyzing and designing business models.

Enterprise Architecture, Delivered architectural support to meet evolving business requirements. Lead infrastructure and system initiatives including software rollouts. Reviewed impact of new requirements, acquisitions, and new projects. Created necessary deliverables required to support infrastructure purchases and deployment. Conducted quarterly planning reviews. Project Support. Designed network operations centers including disaster recovery, Single Sign-On SSO , and telecommunications systems ACD, IVR/CTI . Develop and maintain current and future state architecture standards, guidelines, blueprints and roadmaps.

Senior Level Operations Management overseeing multiple types of departments including, hosting, help desk, network operations, and application support. This includes working with the business to develop continuity planning, risk analysis, and progressively moving to meet standard practices SDLC, CIMM, ITIL . Created data center standards for high availability, information security for PI, Confidential and Secret information.

RELEVANT EXPERIENCE:

Confidential

• Infrastructure Architect for Ford's Global Manufacturing group. Responsible for project and maintenance architectures of manufacturing plants, data center consolidation, and improving application high availability and reliability. SharePoint administrator for IT standards. Tollgate core reviewer for system design requests for other Ford application groups.
• Developed standards for architecture to be use in the Ford Enterprise and created a User Guide that was ultimately made the standard resource for the Enterprise Architecture group.
• Conducted Failure Mode Effects Analysis FMEA for manufacturing plants in North and South America. Recommended minimum standards to achieve Disaster Recovery timeframes with the Business IT group and Fordland IT Facilities..
• Became trainer for new Architects in the group by educating them on Ford and architecture standards and becoming a mentor through one or more projects.

Confidential

IT Architect for moving applications from a sold off mortgage division of the company to new data centers. Duties include updating or creating architecture design documents, ordering equipment and resources for the new environment and managing the implementation of the move and retirement of old systems. Environments include building physical and virtual servers, adhering to banking/insurance industry security standards and redundancy.

Confidential

Program Coordinator creating the overall move plan for consolidating 23 data centers across the globe to two main GM owned data centers located in Michigan. This includes creating the strategy, processes and procedures for moving applications on to standardized hardware, retiring or merging applications to reduce costs and planning the systematic shutdown of closing data centers. Duties include training of project managers and support team, working with hosting, architecture and sustain support teams to create a work process flow that can be followed and progress reported.

Confidential

IT Architect

• Staff Architect for General Motors Corporation working at both the Business Unit and Enterprise levels. Provided architecture for national and global applications including application changes, maintenance, and retirements. Worked with IT Business group identifying meeting business needs and presenting where technology can be used to imporve business requirements.
• Maintained a leadership role in setting service direction and ensuring standards and policies are maintained and compatible with GM standards. Active member on the IT Standards Council, Mainframe Council, Identity Management and SOA Governance Boards.
• Reviewed and recommended major projects for updating OnStar to extend service from North America to other countries including China and India. OnStar is a complicated combination of call centers using IVR/CTI, cellular, GPS and network management systems.
• Developed standards for securing all Web applications including publishing architectural design documents and assuring enterprise compliance. Researched solutions for virus protection, encryption for data at rest, and in transet. This included researching solutions and performing proof of concepts.
• Developed processes for both the Business Unit and Enterprise for SOA including creating a repository and procedures for utilizing, and governing SOA applications.
• Implemented Single Sign-On SSO including use of a password wallet. Developed replacement Active Directory and IDM for GM globally implementing within 2 years for 1,200 applicatons. Voting member on the IDM Council.
• Established SDLC methodologies, processes, and procedures to manage the software development process. Set up structure to conform to ITIL repeatable processes and procedures.
• Directed the B2C migration program. This was a pilot program for the global GM data center consolidation moving applications from IM supported data centers to GM operated data centers.

Confidential

IT Architect

• Conducted architectural reviews of the General Motor's midrange and mainframe environments. Recommended and implemented changes to increase reliability, response and reduce costs.
• Implemented recommendations for improving applications to better meet the business needs and provide improved access of data. Presented proposals to save GM over 13 million annually.
• Evaluated and implemented a thin client solution to GM's TKS time keeping system to improve the reliability of reporting kiosks throughout GM. This allowed the union employees to review their timekeeping meeting contract requirements. This also saved GM over 750,000 annually.

Confidential

Manager of IT Engineering

• Directed engineering and operations support for BCBSM application systems and network. Managed software support, change management, deployment and installation activities. Developed long and short range technology plans.
• Managed Application Development teams on application development project and resource management issues including reviewing project requests, setting project priority, and overseeing development activities.
• Developed systems to interface with NASCO which is a national processing firm partially owned by BCBSM.
• Representative member of BluesNet. Improved network systems availability by 15 through redesigning the network management center tools and procedures increasing internal customer satisfaction.
• Increased divisional customer satisfaction by 20 by implementing and adhering to service and operational level agreements between departments.
• Reduced costs by 1.4 million per year for BCBSM and thousands of dollars a year each for over 800 customers and providers by designing and implementing high availability Internet and dial-up modem access to provide economic access to eligibility and claims programs.

Confidential

Director IT Support

• Directed all activities related to communications network planning, designing, development, operation, help desk, and implementation for the RL Polk / Acxiom Network. This included management of 75 people and annual budget of 22 million supporting application development, voice / data networking, client server, AS-400 and OS/390 mainframe business systems. Onsite business liaison between Acxiom and RL Polk.
• Spearheaded team to reduce operations costs by 4 million by closing many sales offices and creating a work from home office environment.
• Directed the merger of two major IBM mainframe system databases for shared access and utilization of two distinct corporations in half the expected timeframe.
• Improved customer satisfaction by providing web based access to obtain customer data and offering direct access for allowing the customers to make direct queries.