Technical Account Managers Resume Profile

Experience

Confidential

Responsible for the availability and performance of the university web site Windows/IIS , the student portal Luminus , the campus content management system Wordpress , Blackboard Learenvironment, Blackboard Mobile iOS/Android and SharePoint document management system.
Responsible for the directioof all web applicatiodevelopment PHP, Python, ASP, ColdFusio.
Served as lead developer oall applicatiodevelopment projects.
Managed vendor relationships, and integrated campus systems with Office 365, Google Apps, and CAS and Shibboleth SSO.
Provide technical support, applicatiodevelopment services, and user technical training to campus departments as requested.
Responsible for managing current project timelines, resources, and stakeholder communication.
Authored and led user training oSharePoint, WordPress, and IIS site management.

Confidential

Developed a custom web content management system tailored to university needs based oWordPress multisite. As part of the development, migrated major campus sites to Bootstrap responsive framework, providing several sites a default multi-device experience at minimal cost.
Developed aHTML5 compliant and Bootstrap ready university theme by customizing the opesource Roots theme framework.
Supported campus developers iother departments with site/server management, programming support, and applicatiosecurity penetratiotesting.
Managed all campus social media and mobile efforts.
Served as campus webmaster as well during this period, supporting a multi-server Windows/IIS based public website.

Confidential

Managed a team of geographically dispersed remote technical account managers, support resources that were paired with Adobe's major enterprise customers.
Provided tier 3 escalatiosupport to the team, and worked with Adobe QA and Engineering both ithe United States and iBangalore to provide bug fix information, timetable estimates, and related informatioto customers.
Supported the ColdFusion, JRun, LiveCycle and Flash Media Server product lines.
Met quarterly with all major accounts for a relationship health check. Delivered program analytics to customers, and took feedback othe program.

Confidential

Provided onsite incident response, applicatiocode review, performance and load testing, and other consulting services to Adobe's server product customers.
Reviewed CFML, HTML, XML, JavaScript and related code CSS, XSLT isupport of customer web applications and worked with customer development teams to implement solutions.
Provided questiocreatioand beta testing for the ColdFusioCertified Developer certification.
Participated iseveral local and national Adobe user conferences speaking othe latest updates to Adobe Technologies, taking customer feedback, and connecting customers with resources withiAdobe.