SUMMARY

• 9 years of experience in analysis, design and development of CRM Applications including
• Siebel CRM implementation in Siebel eEnergy, Siebel Insurance, Siebel Partner Portal, Siebel eCommunications, Siebel Life Sciences Siebel ePharma/eClinical , Siebel eFinanace, Siebel Call Center, Siebel eChannel Siebel Advisor Portal , Siebel Hospitality, Siebel Sales and Service Applications 8.1.1.5/8.0.0.2/7.7/7.8/7.X
• Extensive experience in Upgrading the Siebel application from Siebel 7.8 to 8.0 and 7.5 to 8.1.1.2
• Expert level of ability in Siebel Application Configuration using Siebel Tools, Siebel eScripting, Siebel VB scripting, Siebel Architecture, Siebel Workflows, Assignment Manager.
• Expertise in Siebel EAI Web Services, Data Maps, MQ, WBI Web sphere Business Integration ,WBI Siebel Adaptors, HTTP , XML , XSD , IO's , VBC, EBC, WMB, WDEP, TIBCO.
• Experience in creating Integration Objects and EIM processes to load data into Siebel system
• Extensively worked with Siebel Customer Order Management 7.8 that includes Assets , Orders, Quotes , Asset Based ordering, eConfiguration, ePricing and Catalog Management
• Remote user support including Extracting Database, Creating Responsibilities, Checking Error Logs, supporting production tickets
• Experience in Integrating the Siebel application with .Net applications, IBM WBI, TIBCO
• Experience in implementation of the SDLC processes and Agile methodologies
• Good understanding of RDBMS Concepts and PL/SQL procedures/triggers
• Conducted End-to-End Integrated testing to verify the behavior of each application in relation to any impacted external interfaces.
• Hands-on in Siebel Application Administration, Remote administration and Siebel Server/Component administration, RCR, Runtime Events, Assignment Manager
• Experience in Production Support and Maintenance
• Versatile individual, fast learner, self-motivated, dedicated, committed to customer satisfaction, result oriented team player with work ethic and interpersonal skills.
• TECHNICAL SKILLS:
• Siebel eBusiness 8.1.1.5/7.8/7.7/7.5, Siebel eEnergy, Siebel eCommunications, Siebel ePharma, Siebel eFinanace, Siebel Call Center, Siebel Partner Portal PRM /Siebel eChannel, Siebel Hospitality, Siebel Insurance
• Siebel Configuration using Siebel Tools, Siebel eScript,Workflows, VB script, Siebel EAI
• IBM - Rational Enterprise Suite Clear Case, Clear Quest
• Mercury Test director, WinRunner
• Oracle 11g, 9i, DB2 v7,RDBMS concepts
• Languages :C,C ,Java Script, Visual Basic VB / VB.NET, JAVA, XML,XSLT
• Platforms: UNIX ,Windows 9x, 2000, XP, Windows 7

DOMAIN EXPERIENCE: Energy/Hospitality/Finance/Telecom/Pharma/Sales

WORK EXPERIENCE:

Confidential

Senior Siebel Developer

Responsibilities

• Extensively worked on Siebel Tools to customize Siebel application as per the requirements
• Extensively worked in upgrading the Siebel application from Siebel 7.8.2 to 8.1.1.9
• Created XSLT scripts to modify the sif files during Siebel upgrade process
• Scripting is done at various levels applet, business component, business service, server scripting and browser scripting
• Created Custom Business Services to meet the business requirements
• Created and Modified Workflow processes to create the Prospects as part of List Management functionality
• Created Batch Workflow Processes and invoked using RCRs
• Created Integration Objects, Integration Components and Integration Fields as part of integration workflow processes
• Created Integration Objects to send the information from Siebel to external systems with the help of Siebel Workflow, Siebel EAI adapters and Data Maps
• Extensively worked with EBCs to display external system data in Siebel.
• Configured VBC's to represent external data in Siebel and created the applets based on the VBC's to display the external application data
• Created Outbound web service to provide bridge between Siebel and external system using Contact details and Policy information
• Extensively worked worked with Inbound and Outbound web services
• Performed administration tasks like Server administration, Remote administration.
• Used Siebel standard practice guide lines in configurations and developments

Environment: Siebel 8.1.1.9, Siebel Tools, Workflow, Windows 7, Oracle 11g

Confidential

Senior Siebel Developer

Responsibilities

• Extensively worked on Siebel Tools to customize Siebel application as per the requirements
• Extensively worked in upgrading the Siebel application from Siebel 7.5 to 8.1.1.2
• Created XSLT scripts to modify the sif files during Siebel upgrade process
• Scripting is done at various levels applet, business component, business service, server scripting and browser scripting
• Created Custom Business Services to meet the business requirements
• Created and Modified Workflow processes to create the Prospects as part of List Management functionality
• Created Batch Workflow Processes and invoked using RCRs
• Created Integration Objects to send the information from Siebel to external systems with the help of Siebel Workflow, Siebel EAI adapters and Data Maps
• Extensively worked with EBCs to display external system data in Siebel.
• Configured VBC's to represent external data in Siebel and created the applets based on the VBC's to display the external application data
• Created Integration workflow for creating the Customer information like Account, Order and Asset details using Integration Objects , Data Maps, Outbound Web Services
• Experience in working with Inbound and Outbound web services
• Created iHelp scripts, to provide the business processes navigation to the Call center agents
• Experience in enabling the self User Registration process in Partner portal application.
• Prepared Data Mapping document for loading Product data into siebel tables using EIM process
• Modified ifb configuration files for EIM load process to load data into Siebel Base tables
• Performed administration tasks like Server administration, Remote administration.
• Used Optimization techniques to improve performance of EIM load processes
• Used Siebel standard practice guide lines in configurations and developments

Environment: Siebel 8.1.1.5, Siebel Tools, Workflow, Windows 7, Oracle 11g

Confidential

Senior Siebel Developer

Responsibilities

• Extensively worked on Siebel Tools to customize Siebel application as per the requirements
• Created Custom Business Services to refresh the Quotes as part of Quote Refresh process.
• Created and Modified Workflow processes to create the Quotes as part of Marriott.com Interface
• Created Integration Objects to send the information from Siebel to Marriott.com interface with the help of Siebel Workflow, Siebel EAI adapters and Data Maps
• Developed the new interface for sending the Customer information like Opportunity, Room Blocks and Room Block Line Items, Functions and Sub Functions details to External System through Outbound Web Services
• Configured server components and modified configuration files to communicate with Siebel Inbound System
• Created the Inbound Web Service for sending the Hotel Information like Property, Quote and Function details to the external system using the HTTP Transport.
• Created Shell scripts for scheduling the On Demand workflow jobs using TWS Tivoli Workflow Scheduler client.
• Performed administration tasks like server administration, remote administration.
• Used Siebel standard practice guide lines in configurations and developments
• Participated in design and code reviews to identify and target specific problem areas during testing and provided inputs during design reviews

Environment: Siebel 8.0.0.2, Siebel Tools, Workflow, Windows XP, IBM DB2, Unix

Confidential

Senior Siebel Developer

Responsibilities

• Extensively worked on Siebel Tools to customize Siebel as per the requirements
• Used Data Validation Manager to set Data rules and validated the data as per the requirements
• Scripting is done at various levels applet, business component, business service, server scripting and browser scripting
• Created Business Services to perform validations as part of Service Request functionality
• Created and Modified Workflow processes as part Contact Alerts functionality.
• Used Integration Objects to transfer information from external system to Siebel with the help of Siebel Workflow, Siebel EAI adapters and Data Maps as part of Agent/Agency load interface
• Developed the new interface for sending the Customer details to External System through Outbound Web Services
• Creating the Contact details in Siebel by Using the Inbound Web Services over HTTP Transport as part of AARP Join/Renewal membership interface.
• Configured server components and modified configuration files to communicate with Siebel Inbound System
• Administration tasks like server administration, remote administration.
• Used Siebel standard practice in configurations and developments
• Provided support during IM and UAT by providing the test data, analyzing and clarifying the issues as necessary
• Participated in design and code reviews to identify and target specific problem areas during testing and provided inputs during design reviews

Environment: Siebel 7.7.2, Siebel Tools, Workflow, Windows 2000, Oracle 9i, Unix

Confidential

Senior Siebel Developer

Responsibilities

• Extensively worked on Siebel Tools to customize Siebel as per the requirements
• Created and modified new Siebel objects at various levels, UI, business and database level including BC, BO, Applet, View, Table, Join, Link, user properties, workflow process and policy objects
• Extended Siebel base tables to provide columns for capturing the additional data
• Used Data Validation Manager to set Data rules and validated the data as per the requirements
• Enforced the business rules for Sample Management process by implementing validations and restrictions in the application objects through eScripting
• Created Error Handling Business service to capture the error log as part of Workflow process
• Developed the new interface for sending the Customer details to External System through Outbound Web Services
• Updating the Contact address in Siebel by Using the Siebel contact ASI by using Inbound Web Services over HTTP Transport
• Configured server components and modified configuration files to communicate with Siebel Inbound System
• Experience in Production Support and Maintenance
• Trouble shooting tickets from remote users like log-in issues, software installations, synchronization issues, browser issues, clearing Siebel objects and cache, performance issues etc.
• Used Siebel standard practice in configurations and developments
• Provided support during SIT and CAT by providing the test data, analyzing and clarifying the issues as necessary
• Participated in design and code reviews to identify and target specific problem areas during testing and provided inputs during design reviews

Environment: Siebel 7.8.2, Siebel Tools, Workflow, Windows 2000, Oracle 9i, Unix

Confidential

Senior Siebel Developer

Responsibilities

• Extensively worked on Siebel tools to customize Siebel as per the requirements
• Used Data Validation Manager to set Data rules and validated the data as per the requirements
• Created Workflow to send an email to Primary employee of the position based on their role and the status of the opportunity
• Created new Workflow policies for users and triggers the workflow based on the actions
• Created Assignment Rule to add the Queue Positions depending upon the Customer and Post Code combinations added by the user to an Opportunity
• Scripting is done at various levels application, applet, business component, business service, server scripting and browser scripting
• Used Integration Objects to transfer information from Siebel to external system with the help of Siebel Workflow, Siebel EAI adapters and Data Maps
• Designed an interface using HTTP transport method to query the Assets in Siebel and modify them in external application for fulfilling the change orders
• Configured server components and modified configuration files to communicate with Siebel Inbound System
• Creating and Updating the Products in the Siebel by Using the Siebel Product ASI by using Inbound Web Services over MQ Series

Environment: Siebel 7.8.2, Siebel Tools, Workflow, Windows 2000, Oracle 9i, Unix

Confidential

Siebel Developer

Responsibilities

• Preparing the High/Low Level Design Documents
• Configured UI, Business and Data Objects using Siebel Tools
• Created and modified new Siebel objects at various levels, UI, business and database level including BC, BO, Applet, View, Table, Join, Link, User properties.
• Using Siebel eScript/VB script where ever customization can not solve a requirement.
• Creating New Table, Extend the Existing Siebel Schema as per the Requirement.
• Worked on Siebel Server Administration setting up of Mobile clients, extracting the database and resolving the data synchronization issues.
• Developed Custom Business Services using Siebel eScripts
• Created the Interface for sending Modify account details to Billing System to generate bills for customers, over the MQ Series transport Method using web services.
• Integrated with BAL for handling the Bank Details modifications in CRM if customer changes the banking account details in their Banks, over MQ
• Created the workflow using RCR's for reassigning the Opportunity's as per the Account Organization Change for specified time interval
• Created new Integration Objects and Integration Components for sending the Siebel data to an External Systems and vice-versa
• Created the Inbound workflows to update the data in the Siebel database received from the external application through MQ Series as middleware
• Configured Named subsystems to invoke HTTP Transport
• Modified the configuration files and created MQ Server components to interact with Siebel Inbound structure
• Extensive trouble shooting knowledge related to EAI Inbound systems Designed Siebel EIM load process for loading data into Siebel Base tables
• Developing Siebel EIM configuration files.
• Modified ifb configuration files during EIM load process
• Created data mapping document between EIM tables and base tables for EIM load import, export processes
• Created the Runtime events to invoke the Custom Business services and Workflow process
• Resolving service tickets, Providing solutions workarounds to thin client and remote users.

Environment: Siebel 7.8.2, Siebel Tools, Workflow, Windows 2000, Oracle 9i