Summary

• Solution Architecture
• Technical Business Development
• Solution Development
• Technical Account Management
• OSS/BSS Integration
• Project Management
• IT Consulting
• Environment Management
• Customer & Employee Training
• Business/Service Assurance
• PROFESSIONAL ACCOMPLISHMENTS

------------------------------------------------------------
Architect and Test Manager for LTE/4G/3G/2G projects for the second largest wireless
telecommunications provider in the United States. Automated the use of filter-based historical data as
simulated events for all test phases including ST, IST, E2E, and UAT. Results: Improved QA and
decreased TTM.
Lead project team that designed, developed, and delivered next-generation service management
platform for Canada’s second-largest telecommunications company. Solution included custom BMC
Remedy and Siebel Lynx trouble ticketing gateways with store-and-forward capability and
parent-child relationships using Java, SOAP/Web Services, Netcool/Impact, Netcool/OMNIbus,
Oracle RDBMS, and JMS. Results: Project’s success led to additional projects worth over $2 million
in services the following year.
Designed, developed, and delivered a proprietary, automated circuit testing and cross-connect
reconciliation solution in C#/.NET with trouble ticket integration compatible with Nortel DMS, Lucent
5ESS, Tadiran T::DAX, Alcatel 1630/31, Adtran TA3000 and TA4303, Tellabs Titan 5500, Spirent
Hekimian, JDSU CENTEST, BMC Remedy, TBS Metasolv, and Granite Xpercom. Results:
Generated substantial savings for multiple CLECs by reducing truck rolls and MTTR by up to 50%.
Delivered imperative functionality on fourteen-day POC on-site for Telco in Beijing, China. POC
Page1
deliverables included demonstrating integration with proprietary, back-office system and Tivoli
Netcool. Results: Successful POC lead to sales of software and services totaling approximately
$500k.
Experience
Senior IT Specialist Confidential,
January 2011 - Present (1 year 1 month)
• Solution Architect, Test Manager, and Netcool Consultant for AT&T Mobility.
Solution Architect, Confidential,
February 2011 - December 2011 (11 months)
• Facilitate six LTE/4G/3G/2G projects per month on average.
• Deliberate, advise, and approve business and system requirements with stakeholders, architects,
PMs, and developers.
• Collaborate with IBM Delivery Team to define high-level and detailed design documents compliant
with business and system requirements.
• Prepare multiple time and cost estimates per project across the SDLC.
• Approve and estimate Change Requests (CR).
• Liaison between AT&T Stakeholders/PMs and IBM delivery team.
• Test Manager responsible for defining test plans, test cases, and test execution.
• Regularly improve QA and decrease TTM by automating the use of historical data as simulated
events for all test phases including ST, IST, E2E, and UAT.
Senior Consultant Confidential,

August 2010 - January 2011 (6 months)
• Installed, configured, and customized “Resolve” business solutions, generationE’s Run Book
Automation product.
• Lead Engineer for an automated T1 testing solution for a national wireless carrier integrating
JDSU NetAnalyst with TTI/NeTkt and Resolve. Responsibilities included P&A, business and
system requirements definition, TTI integration, and overall solution design.
Netcool Consultant Confidential,
September 2007 - August 2010 (3 years)
• Core team member and key contributor to a next-generation service management platform
delivered in multiple phases over three years.
• Worked with stakeholders, architects, PMs, and developers to define and approve business and
system requirements.
• Designed, developed, and delivered custom trouble ticketing interfaces integrating Netcool/Impact
with BMC Remedy and Siebel Lynx, including store-and-forward (SAF) support, parent-child
relationships, and SOAP/Web Services.
• Decreased MTTR and SLA penalties by proactively developing an extended, custom monitoring
Page2
tool with Manager of Managers ("MOM") functionality, including threshold-based trend analysis with
notification, performing custom monitoring of Netcool/OMNIbus, Netcool/Impact, and Oracle\'s roles
in mission-critical business processes.
• Designed, developed, and delivered ALU Relevance communicators in .NET/C# for the Lucent
GTD5, TL1, SNTP, Alcatel 1630/31, Tadiran T::DAX, Tellabs T5500, and TAG, a proprietary
security proxy, for use with an automated test and restoral business solution to decrease LOE and
MTTR.
• Proactively developed a troubleshooting tool in C ("tcpproxy") that expedited the identification and
fix for product defects causing Sev1 Production outages.
• Proactively developed an automation tool in Perl ("nci_promote") that simplified the promotion of
Netcool/Impact code between environments/instances significantly reducing the LOE to keep
multiple instances in synch.
Lead Engineer Confidential,
January 2004 - August 2010 (6 years 8 months)
• Lead Systems and Application Integration (SAI) project teams responsible for delivering
multi-million dollar business solutions for the world\'s largest telecommunications and service
providers.
• Cultivate productive relationships with customers and stakeholders to better manage expectations
and sense of urgency.
• Analyze customer requirements and spearhead responsive solutions.
• Designed, developed, and delivered “Relevance” business solutions, a .NET rapid-fire solution
development platform.
• Designed, developed, and delivered “Netcool” business solutions.
Senior Consultant Confidential,
January 2004 - August 2010 (6 years 8 months)
• Designed, developed, and delivered “Netcool” business solutions.
• Designed, developed, and delivered “ICE” business solutions. ICE is an .NET/C# integration
engine.
• Alcatel-Lucent acquired ReachView Technologies in 2008.
• Designed, developed, and delivered a proprietary, automated circuit testing and cross-connect
reconciliation solution in C#/.NET with trouble ticket integration compatible with Nortel DMS, Lucent
5ESS, Tadiran T::DAX, Alcatel 1630/31, Adtran TA3000 and TA4303, Tellabs Titan 5500, Spirent
Hekimian, JDSU CENTEST, BMC Remedy, TBS Metasolv, and Granite Xpercom. Results:
Generated substantial savings for multiple CLECs by reducing truck rolls and MTTR by up to 50%.
Sr. Systems Engineer Confidential,
October 1997 - August 2002 (4 years 11 months)
• Pre-sales work including Presentations, POCs and RFPs.
• Installed and customized Netcool/OMNIbus business solutions.
Page3
• Delivered deal-making functionality and developed production-ready prototypes in C/C++ for over
10 products in the company\'s portfolio of out-of-the-box solutions including an SSL-capable HTTP
ISM and the following OMNIbus probes: Siemens EWSD, TL1, TBOS, Lucent 5ESS, Lucent ECP,
Avaya Definity G3, Glenayre VMS, Dantel PointMaster, Newnet SMS, DSC DEX600/C and Landis
Staefa P2.
• Developed custom OMNIbus probe in C that integrated Netcool with 25,000 phone calls daily from
Teltronics SEB, SEB II, and Dispatchers reporting Nortel PBX problems. Integration also supported
Teltronics proprietary protocol for error checking and receipt confirmation, and allowed customer to
retire both an in-house and COTS system.
Web Consultant Confidential,
May 1997 - October 1997 (6 months)
• Designed and developed business solutions to integrate ESA/390 customers\' back office systems
with the World Wide Web (WWW) part of IBM’s e-business initiative.
Senior Software Engineer Confidential,
November 1995 - May 1997 (1 year 7 months)
• Designed, developed, and delivered websites providing online booking, frequent flyer account
management, and Net SAAver fares for one of the world’s largest airlines.
Software Engineer at Ericsson
February 1995 - November 1995 (10 months)
• Designed and developed Advanced Intelligent Network (AIN) services in C++.
Intern at IBM
June 1989 - February 1995 (5 years 9 months)
• Provided programming and operational support.
• REXX source code submission to IBM VM Development in Endicott, NY, was incorporated in
Operating System command CP QUERY MDISK.
Skills
C
C++
Java
Visual C#
C#
.NET
Netcool/OMNIbus
Netcool/Impact
Perl
TCL
Page4
Sockets
Unix Shell Scripting
JDBC
Netcool Custom Development
SOAP
SoapUI
WSDL
Web Services
WebSphere Application Server
Apache
Visual Studio
Visual C++
Eclipse
NetBeans
Unix
Windows Server
Windows XP Professional
VM
MVS
TL1
SNMP
Oracle
MySQL
Informix
Sybase
SQL Server
Linux
Network Programming
ANTLR
Flex&Bison
JMS
Ruby
Ruby on Rails
ALU Relevance
Expect
Education
University of North Texas
1988 - 1995
Lewisville High School
1983 - 1987
Page5
Senior IT Specialist at IBM & Solution Architect, Test Manager, and Netcool

Accomplishments:

• In my four years of military service, I won several meritorious masts
• Lead a squad of Marines in an Expeditionary Unit (MEU-22) during a six month tour
• Received recognition for weapons safety training

Professional Work Experience:

Confidential,
March 2008 to present

Crew Foreman – June 2008 - present

• Responsible for daily work duties to meet production goals
• Demonstrates a strong work ethic and oversees the safety of the crew
• Training new hires in daily requirements, company policies and proficiencies

Groundman – March 2008 - June 2008

• Daily responsibilities include setting up the truck for the Crew Foreman
• Strategically placing Temporary Traffic Control Devices to provide a safe working environment

Confidential,
– October 1996 to January 2008

Loss Prevention Specialist – April 2005 – January 2008

• Monitored consumer traffic through the use of electronic surveillance device
• Patrolled property with company vehicle
• Responsible for implementing security plan

Warehouse Manager – January 1999 to April 2005

• Responsible for staff scheduling
• Increased safety awareness in warehouse
• Trained new hires on equipment (box cutters, forklifts, etc.)

Inventory Control Associate –October 1996 to December 1998

• Unloaded and loaded product from delivery trucks
• Stocked product on sales floor
• Other duties as assigned

Military Experience:

Confidential,
December 1991 to December 1995

Non Commissioned Officer – Corporal

• Accountable for the daily training of twelve Marines
• Liable for the safety and development of each individual in my platoon

Education:

BS in Psychology: Concentration in Forensic Psychology, Southern New Hampshire University. Continuing Education Program, Enrolled part time

1991 Manchester Memorial High School